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Frequently Asked Questions

ByBen Ritner

We are now several years past the launch of Kadence Themes. That’s several years of support for both our free and premium themes which has led to a lot of questions. This is is an attempt to start listing the most frequently asked.

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The most likely cause is a plugin conflict, try disabling plugins first if the issue is plugin related report it on the support forms and we will look into the issue. Most likely if a plugin is causing a conflict it’s an issue out of our control as there are many badly coded plugins out there.

If you’ve tried disabling all plugins and the issue has not resolved, our next suggestion is to either contact your hosting provider or login and find your php settings. It’s possible that you just need to increase your memory limit or max execution time.

You can change those values using the PHP Configuration File (php.ini):
▪ php_value memory_limit = “128M”;
▪ max_execution_time = 360;
… or by modifying the WordPress PHP files (wp-settings.php):
▪ ini_set(‘memory_limit’, ‘512M’);
▪ ini_set(‘max_execution_time’, 300);
Please note that it doesn’t work with some cheap web hosts. If that is the case talk to your hosting provider.
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[pane title=”I get Page Not Found when I try to view a portfolio item”]
You just need to re-save your permalinks. You can see how here:

https://www.kadencewp.com/most-common-wordpress-fixes/

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[pane title=”How do I support all retina devices?”]
It’s already done, built into the theme and WordPress. Just be sure to use good quality images that are at least 1200x1200px. We suggest using: http://compressjpeg.com/ before you upload.

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[pane title=”Can I have my sidebar be on the left in Virtue theme?”]
Yes, just add this CSS to your custom CSS box in the Theme Options:

@media (min-width: 992px) {
body .main.col-lg-9 {float:right;}
}

*If you are using Virtue Premium theme there is now an option to set this from Theme Options > Main Settings.

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[pane title=”How to I make products featured with woocommerce?”]
1. In your WordPress dashboard browse to the products header and then to the products category.
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2. On your list of products on the right-hand side, simply click the star icon to set the product as a featured product.
woofeatured
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[pane title=”When I view my site on mobile my menu is gone?”]
With Virtue, you need to assign a menu to your mobile menu in the WordPress menus page.
menuspage
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[pane title=”How do I change the color of my topbar menu and search?”]
Just add this CSS to your custom CSS box in the Theme Options:

 


#topbar-search input[type=text], .topbarmenu ul li a, #topbar-search #searchsubmit {
    color: black;
}
#topbar-search .form-search ::-webkit-input-placeholder {
   color: black;
}
 #topbar-search .form-search :-moz-placeholder {
   color: black;
}
#topbar-search .form-search ::-moz-placeholder {
   color: black; 
}
#topbar-search .form-search :-ms-input-placeholder {  
   color: black;  
}

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*Note we have recently added a knowledge base! If your question has not been answered here, it is likely you will be able to find your answer in there. If not, feel free to ask us anything on the support forums.