{"id":10168,"date":"2024-11-04T15:59:02","date_gmt":"2024-11-04T15:59:02","guid":{"rendered":"https:\/\/www.kadencewp.com\/help-center\/?post_type=docs&#038;p=10168"},"modified":"2025-01-30T21:59:15","modified_gmt":"2025-01-30T21:59:15","password":"","slug":"troubleshooting-the-update-failed-service-unavailable-error-when-updating-pro-kadence-wp-plugins","status":"publish","type":"docs","link":"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/troubleshooting-the-update-failed-service-unavailable-error-when-updating-pro-kadence-wp-plugins\/","title":{"rendered":"Troubleshooting the &#8220;Update Failed: Service Unavailable&#8221; error when updating Pro Kadence WP plugins"},"content":{"rendered":"\n<p>If you are seeing the &#8220;<em>Update failed: Service Unavailable<\/em>&#8221; error while attempting to update your Pro plugins, it may be related to your plugin license. Follow these steps to check your license status and resolve the issue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1: Verify Your License Status<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Log into Your Account<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Log in to your Kadence WP account <em><strong><a href=\"https:\/\/www.kadencewp.com\/my-account\/\">here<\/a><\/strong><\/em>.<\/li>\n\n\n\n<li>Go to the <strong>Downloads &amp; Licenses<\/strong> page.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>See License Information<\/strong>:<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-embed is-type-photo is-provider-created-with-zight wp-block-embed-created-with-zight\"><div class=\"wp-block-embed__wrapper\">\n<a href=\"https:\/\/share.zight.com\/qGun8ArK\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/p-d0FK22zG.t2.n0.cdn.zight.com\/items\/qGun8ArK\/3a1ca1c6-ec5d-45fa-9a1c-c51176da1f5e.jpg\" alt=\"My Account - Kadence WP 2024-10-31 at 7.10.12 AM\" width=\"1894\" height=\"676\" \/><\/a>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step 2: Check License Activation and update if necessary in WordPress<\/h2>\n\n\n\n<p>There are multiple areas\/locations for license activation. Some of these are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Kadence Theme Kit Pro<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Go to <em>Dashboard &gt; Appearance &gt; Kadence<\/em>.<\/li>\n\n\n\n<li>Check the license fields on the top-right of the page.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Kadence Blocks Pro<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Go to <em>Dashboard &gt; Kadence &gt; Settings<\/em>.<\/li>\n\n\n\n<li>Check the license fields on the top-right of the page.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><em>Most users who had this issue haven&#8217;t updated their API keys after upgrading to the Lifetime Full Plan. <\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 3: Retry the Update<\/h2>\n\n\n\n<p>After confirming your license status and making any necessary updates:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Update again<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Go back to the <strong>Plugins<\/strong> section in your WordPress dashboard.<\/li>\n\n\n\n<li>Update the Pro plugins.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Additional Support<\/h2>\n\n\n\n<p>If the error persists after following these steps, reach out to us by submitting a <strong><em><a href=\"https:\/\/www.kadencewp.com\/premium-support-tickets\/\">premium support ticket<\/a><\/em><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are seeing the &#8220;Update failed: Service Unavailable&#8221; error while attempting to update your Pro plugins, it may be related to your plugin license. Follow these steps to check your license status and resolve the issue. Step 1: Verify Your License Status Step 2: Check License Activation and update if necessary in WordPress There&#8230;<\/p>\n","protected":false},"author":115173,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[403,419],"doc_tag":[],"knowledge_base":[6],"class_list":["post-10168","docs","type-docs","status-publish","hentry","doc_category-theme-troubleshooting","doc_category-troubleshooting-blocks","knowledge_base-kadence-theme"],"year_month":"2026-04","word_count":201,"total_views":"2114","reactions":{"happy":"0","normal":"0","sad":"1"},"author_info":{"display_name":"Karla","author_link":"https:\/\/www.kadencewp.com\/help-center\/author\/karla-levelup\/"},"doc_category_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-theme\/theme-troubleshooting\/"},{"term_name":"Troubleshooting Blocks","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-blocks\/troubleshooting-blocks\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"Kadence Theme","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-theme\/","term_slug":"kadence-theme"}],"knowledge_base_slug":["kadence-theme"],"taxonomy_info":{"doc_category":[{"value":403,"label":"Troubleshooting"},{"value":419,"label":"Troubleshooting Blocks"}],"knowledge_base":[{"value":6,"label":"Kadence Theme"}]},"featured_image_src_large":false,"comment_info":0,"_links":{"self":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/10168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/users\/115173"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/comments?post=10168"}],"version-history":[{"count":8,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/10168\/revisions"}],"predecessor-version":[{"id":15164,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/10168\/revisions\/15164"}],"wp:attachment":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/media?parent=10168"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/doc_category?post=10168"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/doc_tag?post=10168"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/knowledge_base?post=10168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}