{"id":1024,"date":"2020-11-10T16:13:24","date_gmt":"2020-11-10T23:13:24","guid":{"rendered":"https:\/\/kadence-theme.com\/?post_type=knowledgebase&#038;p=1024"},"modified":"2025-08-13T21:00:11","modified_gmt":"2025-08-13T21:00:11","password":"","slug":"getting-500-error","status":"publish","type":"docs","link":"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/getting-500-error\/","title":{"rendered":"Getting 500 Errors"},"content":{"rendered":"\n<p>If you are seeing 503 or other 5xx errors when trying to import our Starter Templates, the reason could be that your hosting server is timing out or may not have sufficient resources allocated.  Other causes might include hosting security settings, security plugins, or external firewalls (aka WAFs).<\/p>\n\n\n\n<p>No matter when or how a server error occurs, reviewing your PHP error logs is essential for identifying the root cause and determining potential solutions. However, locating and interpreting these logs can be complex for non-technical users. If you are not familiar with PHP error logs, it is recommended to contact your hosting provider. They can access the logs, analyze the errors, and assist you in resolving the server issue efficiently.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1024_da760c-a2, .wp-block-kadence-advancedheading.kt-adv-heading1024_da760c-a2[data-kb-block=\"kb-adv-heading1024_da760c-a2\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1024_da760c-a2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1024_da760c-a2[data-kb-block=\"kb-adv-heading1024_da760c-a2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1024_da760c-a2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1024_da760c-a2[data-kb-block=\"kb-adv-heading1024_da760c-a2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading1024_da760c-a2 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1024_da760c-a2\">Additional References:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-blocks\/recommended-server-resources\/\" data-type=\"docs\" data-id=\"10598\">Recommended Server Resources<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/how-to-view-console-log-errors\/\" data-type=\"docs\" data-id=\"1469\">How to View Console Log Errors<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/how-to-enable-the-wordpress-error-logs\/\" data-type=\"docs\" data-id=\"9766\">How to Enable the WordPress Error Logs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-general\/starter-templates-faqs-troubleshooting\/\" data-type=\"docs\" data-id=\"8225\">Starter Templates FAQs &amp; Troubleshooting<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/fix-starter-template-import-problems-when-using-hostinger-with-kadence\/\" data-type=\"docs\" data-id=\"12575\">Fix Starter Template Import Problems When Using Hostinger with Kadence<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-cloud\/resolving-the-no-connection-data-error-in-pattern-hub\/\" data-type=\"docs\" data-id=\"10755\">Resolving the No Connection Data Error in Pattern Hub<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you are seeing 503 or other 5xx errors when trying to import our Starter Templates, the reason could be that your hosting server is timing out or may not have sufficient resources allocated. Other causes might include hosting security settings, security plugins, or external firewalls (aka WAFs). No matter when or how a server&#8230;<\/p>\n","protected":false},"author":1265,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[403],"doc_tag":[],"knowledge_base":[6],"class_list":["post-1024","docs","type-docs","status-publish","hentry","doc_category-theme-troubleshooting","knowledge_base-kadence-theme"],"year_month":"2026-04","word_count":160,"total_views":"4265","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"display_name":"Ben Ritner","author_link":"https:\/\/www.kadencewp.com\/help-center\/author\/britner\/"},"doc_category_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-theme\/theme-troubleshooting\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"Kadence Theme","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-theme\/","term_slug":"kadence-theme"}],"knowledge_base_slug":["kadence-theme"],"taxonomy_info":{"doc_category":[{"value":403,"label":"Troubleshooting"}],"knowledge_base":[{"value":6,"label":"Kadence Theme"}]},"featured_image_src_large":false,"comment_info":0,"_links":{"self":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/1024","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/users\/1265"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/comments?post=1024"}],"version-history":[{"count":2,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/1024\/revisions"}],"predecessor-version":[{"id":14455,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/1024\/revisions\/14455"}],"wp:attachment":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/media?parent=1024"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/doc_category?post=1024"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/doc_tag?post=1024"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/knowledge_base?post=1024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}