{"id":10755,"date":"2025-02-06T23:10:18","date_gmt":"2025-02-06T23:10:18","guid":{"rendered":"https:\/\/www.kadencewp.com\/help-center\/?post_type=docs&#038;p=10755"},"modified":"2026-04-22T15:06:24","modified_gmt":"2026-04-22T15:06:24","password":"","slug":"no-connection-data-error","status":"publish","type":"docs","link":"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-cloud\/no-connection-data-error\/","title":{"rendered":"Resolving the No Connection Data Error in Pattern Hub"},"content":{"rendered":"\n<p><strong>Kadence<\/strong> <strong>Pattern<\/strong> <strong>Hub<\/strong> connects the <strong>Pattern Hub Website<\/strong> to the <strong>User Website<\/strong> using <strong>API<\/strong> <strong>Authentication<\/strong>. If something interferes with this process, you may see the <strong>No Connection Data<\/strong> error. This guide covers common causes of the <em>No Connection Data<\/em> error and how to fix it.<\/p>\n\n\n<style>.kb-image10755_697667-74.kb-image-is-ratio-size, .kb-image10755_697667-74 .kb-image-is-ratio-size{max-width:478px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image10755_697667-74.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image10755_697667-74 .kb-image-is-ratio-size{align-self:unset;}.kb-image10755_697667-74 figure{max-width:478px;}.kb-image10755_697667-74 .image-is-svg, .kb-image10755_697667-74 .image-is-svg img{width:100%;}.kb-image10755_697667-74 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image10755_697667-74\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1462\" height=\"682\" src=\"https:\/\/www.kadencewp.com\/help-center\/wp-content\/uploads\/sites\/14\/2025\/02\/NoConnectionData.jpg\" alt=\"NoConnectionData\" class=\"kb-img wp-image-10960\" srcset=\"https:\/\/www.kadencewp.com\/help-center\/wp-content\/uploads\/sites\/14\/2025\/02\/NoConnectionData.jpg 1462w, https:\/\/www.kadencewp.com\/help-center\/wp-content\/uploads\/sites\/14\/2025\/02\/NoConnectionData-300x140.jpg 300w, https:\/\/www.kadencewp.com\/help-center\/wp-content\/uploads\/sites\/14\/2025\/02\/NoConnectionData-1024x478.jpg 1024w, https:\/\/www.kadencewp.com\/help-center\/wp-content\/uploads\/sites\/14\/2025\/02\/NoConnectionData-768x358.jpg 768w, https:\/\/www.kadencewp.com\/help-center\/wp-content\/uploads\/sites\/14\/2025\/02\/NoConnectionData-360x168.jpg 360w\" sizes=\"auto, (max-width: 1462px) 100vw, 1462px\" \/><\/figure><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_1c841b-f2, .wp-block-kadence-advancedheading.kt-adv-heading10755_1c841b-f2[data-kb-block=\"kb-adv-heading10755_1c841b-f2\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_1c841b-f2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_1c841b-f2[data-kb-block=\"kb-adv-heading10755_1c841b-f2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_1c841b-f2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_1c841b-f2[data-kb-block=\"kb-adv-heading10755_1c841b-f2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading10755_1c841b-f2 wp-block-kadence-advancedheading has-theme-palette-7-background-color has-background\" data-kb-block=\"kb-adv-heading10755_1c841b-f2\">Before completing the steps below, make sure you&#8217;ve correctly followed the <strong><a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-cloud\/how-to-create-your-own-cloud\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Create Your Own Pattern Hub<\/a><\/strong> guide. This guide covers how to install and configure <strong><em>Kadence Pattern Hub.<\/em><\/strong> If you&#8217;ve completed all the steps and are still facing issues, then use the troubleshooting steps below to help resolve the <strong>No Connection Data<\/strong> error.<\/p>\n\n\n<style>.kb-table-of-content-nav.kb-table-of-content-id10755_a14cb2-8d .kb-table-of-content-wrap{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kb-table-of-content-nav.kb-table-of-content-id10755_a14cb2-8d .kb-table-of-contents-title-wrap{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kb-table-of-content-nav.kb-table-of-content-id10755_a14cb2-8d .kb-table-of-contents-title{font-weight:regular;font-style:normal;}.kb-table-of-content-nav.kb-table-of-content-id10755_a14cb2-8d .kb-table-of-content-wrap .kb-table-of-content-list{font-weight:regular;font-style:normal;margin-top:var(--global-kb-spacing-sm, 1.5rem);margin-right:0px;margin-bottom:0px;margin-left:0px;}<\/style>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_5527b5-5c, .wp-block-kadence-advancedheading.kt-adv-heading10755_5527b5-5c[data-kb-block=\"kb-adv-heading10755_5527b5-5c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_5527b5-5c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_5527b5-5c[data-kb-block=\"kb-adv-heading10755_5527b5-5c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_5527b5-5c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_5527b5-5c[data-kb-block=\"kb-adv-heading10755_5527b5-5c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading10755_5527b5-5c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_5527b5-5c\">Public Website<\/h2>\n\n\n\n<p>The <strong>Kadence<\/strong> <strong>Pattern<\/strong> <strong>Hub<\/strong> plugin must be installed on a publicly accessible site, meaning the website is <span style=\"text-decoration: underline\">live<\/span> with an <span style=\"text-decoration: underline\">active URL<\/span>. If the site is offline or running in a local environment, other websites won\u2019t be able to detect or use the <em>Pattern<\/em> <em>Hub<\/em>.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_5576c9-e2, .wp-block-kadence-advancedheading.kt-adv-heading10755_5576c9-e2[data-kb-block=\"kb-adv-heading10755_5576c9-e2\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_5576c9-e2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_5576c9-e2[data-kb-block=\"kb-adv-heading10755_5576c9-e2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_5576c9-e2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_5576c9-e2[data-kb-block=\"kb-adv-heading10755_5576c9-e2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading10755_5576c9-e2 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_5576c9-e2\">Check your Connection Details<\/h2>\n\n\n\n<p>When connecting to a <strong>Pattern<\/strong> <strong>Hub<\/strong> <strong>Library<\/strong>, there\u2019s always a chance that the <strong>Connection URL<\/strong> or <strong>Connection Key<\/strong> might be incorrect. Make sure you&#8217;re using the correct details, as any mismatch will lead to this error.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_1d84cb-b4, .wp-block-kadence-advancedheading.kt-adv-heading10755_1d84cb-b4[data-kb-block=\"kb-adv-heading10755_1d84cb-b4\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_1d84cb-b4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_1d84cb-b4[data-kb-block=\"kb-adv-heading10755_1d84cb-b4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_1d84cb-b4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_1d84cb-b4[data-kb-block=\"kb-adv-heading10755_1d84cb-b4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading10755_1d84cb-b4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_1d84cb-b4\">Permalink Structure<\/h2>\n\n\n\n<p>Websites that host a <strong>Pattern<\/strong> <strong>Hub<\/strong> should use a <strong>Permalink Structure<\/strong> other than the <span style=\"text-decoration: underline\">default structure<\/span>, <strong>Plain<\/strong>. If a website uses the <em><span style=\"text-decoration: underline\">Plain Permalink Structure<\/span><\/em>, then the connection data may <span style=\"text-decoration: underline\">not<\/span> be available.<\/p>\n\n\n<style>.kb-image10755_69ee3a-52 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image10755_69ee3a-52 size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1062\" src=\"https:\/\/www.kadencewp.com\/help-center\/wp-content\/uploads\/sites\/14\/2021\/05\/Permalinks-scaled.jpg\" alt=\"Permalinks\" class=\"kb-img wp-image-10601\" srcset=\"https:\/\/www.kadencewp.com\/help-center\/wp-content\/uploads\/sites\/14\/2021\/05\/Permalinks-scaled.jpg 2560w, https:\/\/www.kadencewp.com\/help-center\/wp-content\/uploads\/sites\/14\/2021\/05\/Permalinks-300x124.jpg 300w, https:\/\/www.kadencewp.com\/help-center\/wp-content\/uploads\/sites\/14\/2021\/05\/Permalinks-1024x425.jpg 1024w, https:\/\/www.kadencewp.com\/help-center\/wp-content\/uploads\/sites\/14\/2021\/05\/Permalinks-768x319.jpg 768w, https:\/\/www.kadencewp.com\/help-center\/wp-content\/uploads\/sites\/14\/2021\/05\/Permalinks-1536x637.jpg 1536w, https:\/\/www.kadencewp.com\/help-center\/wp-content\/uploads\/sites\/14\/2021\/05\/Permalinks-2048x850.jpg 2048w, https:\/\/www.kadencewp.com\/help-center\/wp-content\/uploads\/sites\/14\/2021\/05\/Permalinks-360x149.jpg 360w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_ced7d7-e8, .wp-block-kadence-advancedheading.kt-adv-heading10755_ced7d7-e8[data-kb-block=\"kb-adv-heading10755_ced7d7-e8\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_ced7d7-e8 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_ced7d7-e8[data-kb-block=\"kb-adv-heading10755_ced7d7-e8\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_ced7d7-e8 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_ced7d7-e8[data-kb-block=\"kb-adv-heading10755_ced7d7-e8\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading10755_ced7d7-e8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_ced7d7-e8\">Security Settings<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_2290e3-0d, .wp-block-kadence-advancedheading.kt-adv-heading10755_2290e3-0d[data-kb-block=\"kb-adv-heading10755_2290e3-0d\"]{margin-bottom:var(--global-kb-spacing-xxs, 0.5rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_2290e3-0d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_2290e3-0d[data-kb-block=\"kb-adv-heading10755_2290e3-0d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_2290e3-0d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_2290e3-0d[data-kb-block=\"kb-adv-heading10755_2290e3-0d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading10755_2290e3-0d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_2290e3-0d\">Sometimes, <strong>Security Plugin Settings<\/strong> or <strong>Hosting Security Configurations<\/strong> can block API connections, causing this error. <em>Security Plugins<\/em> and <em>Settings<\/em> can block the <strong>API<\/strong> <strong>Connection<\/strong> from either the <strong>Pattern-Hub-hosted website<\/strong> or the <strong>Connecting Website<\/strong>. In return, when troubleshooting Security Settings, you should perform the security-related steps on both the <strong>Hosting<\/strong> and <strong>Connecting<\/strong> websites.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you&#8217;re <strong><span style=\"text-decoration: underline\">using a security plugin<\/span><\/strong>, try troubleshooting by deactivating settings one by one. After each change clear your website and browser cache. Then from another website, check if the <strong>No Connection Data<\/strong> error persists.<br><\/li>\n\n\n\n<li>If you <strong><span style=\"text-decoration: underline\">don\u2019t use a security plugin<\/span><\/strong>, check your <strong>hosting security settings<\/strong> for anything that might be blocking the connection. Your hosting provider may have <strong>server error logs<\/strong> that give more details. You can also <strong>contact your host<\/strong> for further help.<\/li>\n<\/ul>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_27d4dc-ab, .wp-block-kadence-advancedheading.kt-adv-heading10755_27d4dc-ab[data-kb-block=\"kb-adv-heading10755_27d4dc-ab\"]{font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_27d4dc-ab mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_27d4dc-ab[data-kb-block=\"kb-adv-heading10755_27d4dc-ab\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_27d4dc-ab img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_27d4dc-ab[data-kb-block=\"kb-adv-heading10755_27d4dc-ab\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading10755_27d4dc-ab wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_27d4dc-ab\">Firewalls<\/h3>\n\n\n\n<p><strong>Firewalls<\/strong>, whether from your <strong>Hosting Provider<\/strong> or a <strong>Security Plugin<\/strong>, can block incoming and outgoing requests. Try temporarily disabling the <strong>Firewall<\/strong> to see if that resolves the issue. <em>(This should be tested on both the<strong> Pattern Hub-hosted<\/strong> and the <strong>Connecting<\/strong> websites.)<\/em><br><br>If it does, re-enable the <em>Firewall<\/em> and check which <strong>API Connection<\/strong> is being <strong>Blocked<\/strong>. Once you identify it, you can add an <strong>Exception<\/strong> for that <strong>API<\/strong> <strong>Call<\/strong> to prevent the issue from happening again.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_7ded4a-ac, .wp-block-kadence-advancedheading.kt-adv-heading10755_7ded4a-ac[data-kb-block=\"kb-adv-heading10755_7ded4a-ac\"]{font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_7ded4a-ac mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_7ded4a-ac[data-kb-block=\"kb-adv-heading10755_7ded4a-ac\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_7ded4a-ac img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_7ded4a-ac[data-kb-block=\"kb-adv-heading10755_7ded4a-ac\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading10755_7ded4a-ac wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_7ded4a-ac\">CORS<\/h3>\n\n\n\n<p>CORS (Cross-Origin Resource Sharing) allows your <strong>Pattern<\/strong> <strong>Hub<\/strong> <strong>Hosting<\/strong> website to share resources with <strong>other<\/strong> <strong>sites<\/strong>. It needs to be enabled so the<em> Pattern Hub<\/em> can connect and work properly. Browsers first check if sharing is allowed before loading anything. <br><br>You should ensure your Server is set up to allow <strong>CORS<\/strong>. If <em>CORS<\/em> is not enabled, you\u2019ll encounter the <strong>No Connection Data<\/strong> error. You can reach out to your hosting provider if you are not sure how to enable CORS. You can also <a href=\"https:\/\/developer.mozilla.org\/en-US\/docs\/Web\/HTTP\/CORS\" target=\"_blank\" rel=\"noreferrer noopener\">click here<\/a> to learn more about CORS.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_4a5009-ff, .wp-block-kadence-advancedheading.kt-adv-heading10755_4a5009-ff[data-kb-block=\"kb-adv-heading10755_4a5009-ff\"]{font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_4a5009-ff mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_4a5009-ff[data-kb-block=\"kb-adv-heading10755_4a5009-ff\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_4a5009-ff img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_4a5009-ff[data-kb-block=\"kb-adv-heading10755_4a5009-ff\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading10755_4a5009-ff wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_4a5009-ff\">SSL<\/h3>\n\n\n\n<p>If your <strong>SSL<\/strong> <strong>Certificate<\/strong> is <em><strong>expired<\/strong><\/em> or <strong><em>improperly configured<\/em><\/strong>, secure connections may fail, preventing the <strong>Pattern<\/strong> <strong>Hub<\/strong> connection. Ensure your <strong>SSL<\/strong> <strong>Certificate<\/strong> for the <strong>Pattern Hub-hosted Website Domain<\/strong> is valid and correctly installed. You can check this through your hosting provider or by using online SSL validation tools.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_0fcdeb-65, .wp-block-kadence-advancedheading.kt-adv-heading10755_0fcdeb-65[data-kb-block=\"kb-adv-heading10755_0fcdeb-65\"]{font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_0fcdeb-65 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_0fcdeb-65[data-kb-block=\"kb-adv-heading10755_0fcdeb-65\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_0fcdeb-65 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_0fcdeb-65[data-kb-block=\"kb-adv-heading10755_0fcdeb-65\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading10755_0fcdeb-65 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_0fcdeb-65\">Whitelisting IPs<\/h3>\n\n\n\n<p>Some <strong>Hosting\/Security Configurations<\/strong> can cause connections to be <strong><span style=\"text-decoration: underline\">Blocked<\/span><\/strong> if they are not added to a <strong><span style=\"text-decoration: underline\">Whitelist<\/span><\/strong>. In this case, you have two main options. One is to <span style=\"text-decoration: underline\">remove<\/span> the <span style=\"text-decoration: underline\">whitelist feature entirely<\/span> and allow <span style=\"text-decoration: underline\">all IPs <\/span>to make the connection. Another option is to manually whitelist client IP addresses.<br><br>If you are unsure how this can be modified, as this can vary from environment to environment, consider reaching out directly to your hosting provider for further instructions.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_b1d9aa-2b, .wp-block-kadence-advancedheading.kt-adv-heading10755_b1d9aa-2b[data-kb-block=\"kb-adv-heading10755_b1d9aa-2b\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_b1d9aa-2b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_b1d9aa-2b[data-kb-block=\"kb-adv-heading10755_b1d9aa-2b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_b1d9aa-2b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_b1d9aa-2b[data-kb-block=\"kb-adv-heading10755_b1d9aa-2b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading10755_b1d9aa-2b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_b1d9aa-2b\">Sourcing the issue<\/h2>\n\n\n\n<p>Whenever this issue occurs, there are a few ways to check for errors that can point you in the right direction of the root cause. When diagnosing the issue or reporting it to <em>Kadence Support<\/em>, you should check the following things to help understand the root cause of the issue.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_c99827-bf, .wp-block-kadence-advancedheading.kt-adv-heading10755_c99827-bf[data-kb-block=\"kb-adv-heading10755_c99827-bf\"]{font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_c99827-bf mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_c99827-bf[data-kb-block=\"kb-adv-heading10755_c99827-bf\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_c99827-bf img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_c99827-bf[data-kb-block=\"kb-adv-heading10755_c99827-bf\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading10755_c99827-bf wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_c99827-bf\">Console Logged Errors<\/h3>\n\n\n\n<p><strong>Console Logged Errors<\/strong> often provide insights into issues that occur. From a website that is attempting to connect to the<strong> Pattern Hub<\/strong> <em>(Not the Pattern Hub-hosted website),<\/em> try connecting to the <strong>Pattern<\/strong> <strong>Hub <\/strong>in question. Whenever you receive the <strong>No Connection Data Error<\/strong>, check for <em><span style=\"text-decoration: underline\">Console Logged Errors<\/span><\/em>. These errors will guide you in the right direction of the main cause.<br><br>You can view our document for checking <em>Console Logged Errors<\/em> by <a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/how-to-view-console-log-errors\/\" target=\"_blank\" rel=\"noreferrer noopener\">clicking here<\/a>.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_0ab564-3d, .wp-block-kadence-advancedheading.kt-adv-heading10755_0ab564-3d[data-kb-block=\"kb-adv-heading10755_0ab564-3d\"]{font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_0ab564-3d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_0ab564-3d[data-kb-block=\"kb-adv-heading10755_0ab564-3d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_0ab564-3d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_0ab564-3d[data-kb-block=\"kb-adv-heading10755_0ab564-3d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading10755_0ab564-3d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_0ab564-3d\">WordPress Error Logs<\/h3>\n\n\n\n<p>Another way to source the issue is by checking the <strong>WordPress Error Logs<\/strong>. On the <strong>Pattern Hub-hosted<\/strong> <strong>Website<\/strong>, you can <span style=\"text-decoration: underline\">enable debug mode<\/span>. Then, try connecting to the <strong>Pattern<\/strong> <strong>Hub<\/strong> from a <span style=\"text-decoration: underline\"><strong>different<\/strong> <strong>website<\/strong><\/span>. Once you get the <strong>No Connection Data Error<\/strong>, check the <code>debug.log<\/code> file for any key indicators of the issue. (The <code>debug.log<\/code> on the Pattern Hub-hosted website may provide useful insights into the cause of the error.)<br><br>You can view our document about enabling and viewing the <em>WordPress Error Logs<\/em> by <a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/how-to-enable-the-wordpress-error-logs\/\" target=\"_blank\" rel=\"noreferrer noopener\">clicking here<\/a>.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_0c5397-5d, .wp-block-kadence-advancedheading.kt-adv-heading10755_0c5397-5d[data-kb-block=\"kb-adv-heading10755_0c5397-5d\"]{font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_0c5397-5d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_0c5397-5d[data-kb-block=\"kb-adv-heading10755_0c5397-5d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_0c5397-5d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_0c5397-5d[data-kb-block=\"kb-adv-heading10755_0c5397-5d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading10755_0c5397-5d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_0c5397-5d\">Plugin\/Theme Conflicts<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_a82a08-3b, .wp-block-kadence-advancedheading.kt-adv-heading10755_a82a08-3b[data-kb-block=\"kb-adv-heading10755_a82a08-3b\"]{margin-bottom:var(--global-kb-spacing-xxs, 0.5rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_a82a08-3b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_a82a08-3b[data-kb-block=\"kb-adv-heading10755_a82a08-3b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_a82a08-3b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_a82a08-3b[data-kb-block=\"kb-adv-heading10755_a82a08-3b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading10755_a82a08-3b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_a82a08-3b\"><strong>Plugin<\/strong> and <strong>Theme<\/strong> <strong>Conflicts<\/strong> can often cause issues on websites. <em>(When checking for a Plugin and Theme Conflict, you should test this thoroughly on <span style=\"text-decoration: underline\">both<\/span> the <strong>Pattern Hub-hosted<\/strong> and the <strong>Connecting<\/strong> websites.)<\/em><br><br> If you are using a theme other than the <strong>Kadence<\/strong> <strong>Theme<\/strong>, try switching over to a default theme like <strong>Twenty Twenty<\/strong> and see if the issue continues. If you are using a <strong>Kadence Child Theme<\/strong>, try activating your <strong>Kadence Parent Theme<\/strong> and see if the issue continues.<br><br>If the theme is ruled out as not being a cause, you should then check for a <strong>Plugin Conflict<\/strong>. You can check for a <strong>Plugin<\/strong> <strong>Conflict<\/strong> by following these steps:<\/p>\n\n\n\n<ul style=\"margin-top:0;margin-bottom:0\" class=\"wp-block-list\">\n<li>On the Pattern Hub-hosted website, try deactivating all <strong><em>non-Kadence<\/em><\/strong> products and clearing all of your <strong>Caches<\/strong>.<\/li>\n\n\n\n<li>Go to another website, try to connect to the <strong>Pattern<\/strong> <strong>Hub<\/strong>, and see if the issue occurs. <\/li>\n\n\n\n<li>If the issue doesn\u2019t occur, begin to reactivate all plugins one by one.<\/li>\n\n\n\n<li>Each time you activate a plugin, clear your <strong>Caches<\/strong> and check to see if the issue occurs.<\/li>\n<\/ul>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_3844ed-fa, .wp-block-kadence-advancedheading.kt-adv-heading10755_3844ed-fa[data-kb-block=\"kb-adv-heading10755_3844ed-fa\"]{margin-top:var(--global-kb-spacing-xxs, 0.5rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_3844ed-fa mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_3844ed-fa[data-kb-block=\"kb-adv-heading10755_3844ed-fa\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_3844ed-fa img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_3844ed-fa[data-kb-block=\"kb-adv-heading10755_3844ed-fa\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading10755_3844ed-fa wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_3844ed-fa\">Once the issue occurs after activating a specific plugin, then that plugin is causing a conflict with the <strong>Pattern Hub Connection<\/strong>.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading10755_6037a3-1b, .wp-block-kadence-advancedheading.kt-adv-heading10755_6037a3-1b[data-kb-block=\"kb-adv-heading10755_6037a3-1b\"]{font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10755_6037a3-1b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10755_6037a3-1b[data-kb-block=\"kb-adv-heading10755_6037a3-1b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10755_6037a3-1b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10755_6037a3-1b[data-kb-block=\"kb-adv-heading10755_6037a3-1b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading10755_6037a3-1b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10755_6037a3-1b\">Server-side Error Logs<\/h3>\n\n\n\n<p>When an <strong>API<\/strong> <strong>request<\/strong> is <strong>rejected<\/strong>, the server may log errors explaining why the request was denied. This depends on your <em>hosting provider<\/em> and overall <em>website environment<\/em>. Not all setups provide direct access to server logs, but if yours does, the logs can offer more detailed information about the issue. (<em>You should test this thoroughly on <span style=\"text-decoration: underline\">both<\/span> the <strong>Pattern Hub-hosted<\/strong> and the <strong>Connecting<\/strong> websites.)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kadence Pattern Hub connects the Pattern Hub Website to the User Website using API Authentication. If something interferes with this process, you may see the No Connection Data error. This guide covers common causes of the No Connection Data error and how to fix it. Before completing the steps below, make sure you&#8217;ve correctly followed&#8230;<\/p>\n","protected":false},"author":148263,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[415],"doc_tag":[],"knowledge_base":[10],"class_list":["post-10755","docs","type-docs","status-publish","hentry","doc_category-cloud-setup","knowledge_base-kadence-cloud"],"year_month":"2026-04","word_count":1138,"total_views":"1032","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"display_name":"victormonk","author_link":"https:\/\/www.kadencewp.com\/help-center\/author\/victormonk\/"},"doc_category_info":[{"term_name":"Pattern Hub","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-cloud\/cloud-setup\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"Kadence Pattern Hub","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-cloud\/","term_slug":"kadence-cloud"}],"knowledge_base_slug":["kadence-cloud"],"taxonomy_info":{"doc_category":[{"value":415,"label":"Pattern Hub"}],"knowledge_base":[{"value":10,"label":"Kadence Pattern Hub"}]},"featured_image_src_large":false,"comment_info":0,"_links":{"self":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/10755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/users\/148263"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/comments?post=10755"}],"version-history":[{"count":19,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/10755\/revisions"}],"predecessor-version":[{"id":11054,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/10755\/revisions\/11054"}],"wp:attachment":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/media?parent=10755"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/doc_category?post=10755"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/doc_tag?post=10755"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/knowledge_base?post=10755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}