{"id":12575,"date":"2025-05-19T14:26:07","date_gmt":"2025-05-19T14:26:07","guid":{"rendered":"https:\/\/www.kadencewp.com\/help-center\/?post_type=docs&#038;p=12575"},"modified":"2025-05-23T15:14:01","modified_gmt":"2025-05-23T15:14:01","password":"","slug":"fix-starter-template-import-problems-when-using-hostinger-with-kadence","status":"publish","type":"docs","link":"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/fix-starter-template-import-problems-when-using-hostinger-with-kadence\/","title":{"rendered":"Fix Starter Template Import Problems When Using Hostinger with Kadence"},"content":{"rendered":"<style>.wp-block-kadence-advancedheading.kt-adv-heading12575_dbfa92-a1, .wp-block-kadence-advancedheading.kt-adv-heading12575_dbfa92-a1[data-kb-block=\"kb-adv-heading12575_dbfa92-a1\"]{margin-bottom:var(--global-kb-spacing-xs, 1rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading12575_dbfa92-a1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading12575_dbfa92-a1[data-kb-block=\"kb-adv-heading12575_dbfa92-a1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading12575_dbfa92-a1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading12575_dbfa92-a1[data-kb-block=\"kb-adv-heading12575_dbfa92-a1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading12575_dbfa92-a1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading12575_dbfa92-a1\">If you&#8217;re having trouble <em><strong><a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/getting-started-with-a-starter-template\/\" target=\"_blank\" rel=\"noreferrer noopener\">importing Kadence Starter Templates<\/a><\/strong> <\/em>on your WordPress website hosted with <strong>Hostinger<\/strong>, the issue may be caused by Hostinger&#8217;s <strong><span style=\"text-decoration: underline\">CDN settings<\/span><\/strong> interfering with the import process.<br><br><em>Hostinger&#8217;s CDN<\/em> <em>feature<\/em> improves your <span style=\"text-decoration: underline\">overall website security<\/span>. However, some of the <em>Security Levels <\/em>can <span style=\"text-decoration: underline\">prevent<\/span> the importation of <strong>Kadence Starter Templates<\/strong>. <br><br>Follow this guide to disable the <strong>Hostinger<\/strong> <strong>CDN<\/strong> and ensure a <span style=\"text-decoration: underline\">smooth<\/span> <em>Kadence Starter Template import<\/em>.<\/p>\n\n\n\n<ol style=\"margin-bottom:var(--wp--preset--spacing--20)\" class=\"wp-block-list\">\n<li>Log in to your <strong><a href=\"https:\/\/hpanel.hostinger.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">hPanel<\/a><\/strong>.<\/li>\n\n\n\n<li>On your <strong>Hosting<\/strong> section, select the desired hosting plan and click <strong>&#8220;Manage&#8221;<\/strong>.<\/li>\n\n\n\n<li>Go to the <em><strong>Performance<\/strong> <strong>tab &gt;<\/strong> <strong>CDN<\/strong><\/em>.<\/li>\n\n\n\n<li>If your <em>CDN<\/em> is active and enabled, click &#8220;<strong>Manage&#8221; <\/strong>to access the <strong><a href=\"https:\/\/support.hostinger.com\/en\/articles\/10695636-hostinger-cdn-security-levels\" target=\"_blank\" rel=\"noreferrer noopener\">Security Level Settings<\/a><\/strong>.<\/li>\n\n\n\n<li>Set the security level to &#8220;<strong><em>Essentially off<\/em><\/strong>&#8221; and save the changes. <em>(This will ensure the Hostinger CDN Security Level doesn&#8217;t prevent your Kadence Imports from working.)<\/em><\/li>\n\n\n\n<li>Go back to your website and try to import a starter template. This time, it should be successful.<\/li>\n\n\n\n<li>Once the import is finished, you should go to your <strong>Hostinger<\/strong> <strong>CDN<\/strong> <strong>settings<\/strong> once more and set the <em>Security Level<\/em> back to the original or a higher level.<\/li>\n<\/ol>\n\n\n\n<p>Turning the <em>Security Level <\/em>back up is recommended to ensure your website stays secure. Anytime you need to reimport another <em>Starter Template<\/em>, repeat the process above.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading12575_f24753-9c, .wp-block-kadence-advancedheading.kt-adv-heading12575_f24753-9c[data-kb-block=\"kb-adv-heading12575_f24753-9c\"]{margin-bottom:var(--global-kb-spacing-xxs, 0.5rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading12575_f24753-9c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading12575_f24753-9c[data-kb-block=\"kb-adv-heading12575_f24753-9c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading12575_f24753-9c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading12575_f24753-9c[data-kb-block=\"kb-adv-heading12575_f24753-9c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading12575_f24753-9c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading12575_f24753-9c\">If <strong>disabling<\/strong> the <strong>CDN<\/strong> doesn\u2019t resolve the issue:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Try <strong>deactivating<\/strong> all <strong>Caching<\/strong> and\/or <strong>Security<\/strong> plugins from the website and see if the issue occurs.<\/li>\n\n\n\n<li>Check for<strong> <a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/how-to-view-console-log-errors\/\" target=\"_blank\" rel=\"noreferrer noopener\">Console Logged Errors<\/a><\/strong> and <strong><a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/how-to-enable-the-wordpress-error-logs\/\" target=\"_blank\" rel=\"noreferrer noopener\">WordPress Errors<\/a><\/strong> to help indicate where the issue is coming from.<\/li>\n\n\n\n<li>Go through <span style=\"text-decoration: underline\"><strong>all of the steps<\/strong><\/span> in this <a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/non-knowledgebase\/starter-templates-faqs-troubleshooting\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Starter<\/strong> <strong>Template<\/strong> <strong>Troubleshooting<\/strong> guide<\/a>.<\/li>\n\n\n\n<li>If none of the steps above work for you, contact the <a href=\"https:\/\/www.kadencewp.com\/premium-support-tickets\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Kadence Support<\/strong><\/a> team for further assistance.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re having trouble importing Kadence Starter Templates on your WordPress website hosted with Hostinger, the issue may be caused by Hostinger&#8217;s CDN settings interfering with the import process. Hostinger&#8217;s CDN feature improves your overall website security. However, some of the Security Levels can prevent the importation of Kadence Starter Templates. Follow this guide to&#8230;<\/p>\n","protected":false},"author":115173,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[403],"doc_tag":[],"knowledge_base":[6],"class_list":["post-12575","docs","type-docs","status-publish","hentry","doc_category-theme-troubleshooting","knowledge_base-kadence-theme"],"year_month":"2026-04","word_count":276,"total_views":"2305","reactions":{"happy":"0","normal":"0","sad":"1"},"author_info":{"display_name":"Karla","author_link":"https:\/\/www.kadencewp.com\/help-center\/author\/karla-levelup\/"},"doc_category_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-theme\/theme-troubleshooting\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"Kadence Theme","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-theme\/","term_slug":"kadence-theme"}],"knowledge_base_slug":["kadence-theme"],"taxonomy_info":{"doc_category":[{"value":403,"label":"Troubleshooting"}],"knowledge_base":[{"value":6,"label":"Kadence Theme"}]},"featured_image_src_large":false,"comment_info":0,"_links":{"self":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/12575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/users\/115173"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/comments?post=12575"}],"version-history":[{"count":6,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/12575\/revisions"}],"predecessor-version":[{"id":12701,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/12575\/revisions\/12701"}],"wp:attachment":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/media?parent=12575"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/doc_category?post=12575"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/doc_tag?post=12575"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/knowledge_base?post=12575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}