{"id":14009,"date":"2025-07-28T21:57:37","date_gmt":"2025-07-28T21:57:37","guid":{"rendered":"https:\/\/www.kadencewp.com\/help-center\/?post_type=docs&#038;p=14009"},"modified":"2025-09-16T21:29:30","modified_gmt":"2025-09-16T21:29:30","password":"","slug":"troubleshooting-white-blank-screens-in-the-editor-or-customizer","status":"publish","type":"docs","link":"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-blocks\/troubleshooting-white-blank-screens-in-the-editor-or-customizer\/","title":{"rendered":"Troubleshooting White\/Blank Screens in the Editor or Customizer"},"content":{"rendered":"\n<p>If you\u2019re working on your WordPress site and suddenly see a blank white screen where the editor or customizer should be, this can happen for a few different reasons, especially after making updates or installing something new. The good news is that most of the time, it\u2019s easy to fix. <br><br>This guide outlines the most common causes and solutions, along with best practices to help prevent the issue from happening again.<\/p>\n\n\n<style>.kb-table-of-content-nav.kb-table-of-content-id14009_a981b0-e5 .kb-table-of-content-wrap{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kb-table-of-content-nav.kb-table-of-content-id14009_a981b0-e5 .kb-table-of-contents-title-wrap{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kb-table-of-content-nav.kb-table-of-content-id14009_a981b0-e5 .kb-table-of-contents-title{font-weight:regular;font-style:normal;}.kb-table-of-content-nav.kb-table-of-content-id14009_a981b0-e5 .kb-table-of-content-wrap .kb-table-of-content-list{font-weight:regular;font-style:normal;margin-top:var(--global-kb-spacing-sm, 1.5rem);margin-right:0px;margin-bottom:0px;margin-left:0px;}<\/style>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14009_3d2aca-e0, .wp-block-kadence-advancedheading.kt-adv-heading14009_3d2aca-e0[data-kb-block=\"kb-adv-heading14009_3d2aca-e0\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14009_3d2aca-e0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14009_3d2aca-e0[data-kb-block=\"kb-adv-heading14009_3d2aca-e0\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14009_3d2aca-e0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14009_3d2aca-e0[data-kb-block=\"kb-adv-heading14009_3d2aca-e0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 id=\"common-issues\" class=\"kt-adv-heading14009_3d2aca-e0 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14009_3d2aca-e0\">Common Causes and Fixes<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14009_0bbe3a-04, .wp-block-kadence-advancedheading.kt-adv-heading14009_0bbe3a-04[data-kb-block=\"kb-adv-heading14009_0bbe3a-04\"]{margin-bottom:var(--global-kb-spacing-xxs, 0.5rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14009_0bbe3a-04 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14009_0bbe3a-04[data-kb-block=\"kb-adv-heading14009_0bbe3a-04\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14009_0bbe3a-04 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14009_0bbe3a-04[data-kb-block=\"kb-adv-heading14009_0bbe3a-04\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14009_0bbe3a-04 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14009_0bbe3a-04\">Below are some common causes of a white\/blank\/empty screen in WordPress, along with common fixes.<br><br><strong>Updates (Theme, Plugin, WordPress, or PHP):<\/strong><br>Sometimes, an update can result in a blank screen, especially if outdated files are still cached. In these cases, be sure to fully clear all forms of caching, including your browser cache and any website\/server-side cache you may be using. To learn more about clearing your cache, <a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/clearing-your-website-cache\/\" target=\"_blank\" rel=\"noreferrer noopener\">click here<\/a>.<br><br>Likewise, needing an update can also lead to issues. If you are using out-of-date plugins, themes, or PHP\/WP versions, you can also run into blank screen-related issues. In these cases, you should update your website in a <a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/how-to-create-a-staging-website\/\" target=\"_blank\" rel=\"noreferrer noopener\">staging environment<\/a> to see if the issue persists.<br><br><strong>Plugin or Theme Conflicts:<\/strong><br>Conflicts between plugins or themes can sometimes cause the editor or customizer to fail to load. For example, a third-party plugin that interacts with the editor may conflict with Kadence Blocks. While this is rare, it can happen, especially if the plugin doesn\u2019t fully follow WordPress best practices. <br><br><em>To check for a plugin or theme conflict, you can do the following:<\/em><\/p>\n\n\n\n<ul style=\"margin-bottom:0\" class=\"wp-block-list\">\n<li> Deactivate all other plugins except Kadence plugins and test again.<\/li>\n\n\n\n<li>Switch to a default theme like Twenty Twenty-Four to rule out theme conflicts.<\/li>\n<\/ul>\n\n\n\n<p><em>(You can learn how to temporarily deactivate your theme and plugins <a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/temporarily-deactivating-plugins\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.)<\/em><\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14009_2a33bd-26, .wp-block-kadence-advancedheading.kt-adv-heading14009_2a33bd-26[data-kb-block=\"kb-adv-heading14009_2a33bd-26\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14009_2a33bd-26 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14009_2a33bd-26[data-kb-block=\"kb-adv-heading14009_2a33bd-26\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14009_2a33bd-26 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14009_2a33bd-26[data-kb-block=\"kb-adv-heading14009_2a33bd-26\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 id=\"preventing-update-issues\" class=\"kt-adv-heading14009_2a33bd-26 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14009_2a33bd-26\">Best Practices for Preventing Issues<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14009_56263b-3d, .wp-block-kadence-advancedheading.kt-adv-heading14009_56263b-3d[data-kb-block=\"kb-adv-heading14009_56263b-3d\"]{margin-bottom:var(--global-kb-spacing-xxs, 0.5rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14009_56263b-3d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14009_56263b-3d[data-kb-block=\"kb-adv-heading14009_56263b-3d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14009_56263b-3d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14009_56263b-3d[data-kb-block=\"kb-adv-heading14009_56263b-3d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14009_56263b-3d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14009_56263b-3d\">To avoid white screen issues in the future and ensure your updates are successful, consider the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Use a Staging Site for Testing &#8211;<\/strong> Before applying updates to your live site, test them in a staging environment. This allows you to catch any issues before they affect your visitors. <em>(Learn more <a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/how-to-create-a-staging-website\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.)<\/em><\/li>\n\n\n\n<li><strong>Create a Backup Before Major Changes<\/strong> &#8211; You should always back up your website before making any major changes\/updates to it. <em>(Learn more <a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/non-knowledgebase\/how-to-backup-my-site\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.)<\/em>\n<ul class=\"wp-block-list\">\n<li><strong>Always back up your site before:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Updating WordPress, your theme, or plugins.<\/li>\n\n\n\n<li>Changing your PHP version.<\/li>\n\n\n\n<li>Making any large design or feature changes.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14009_42c962-7d, .wp-block-kadence-advancedheading.kt-adv-heading14009_42c962-7d[data-kb-block=\"kb-adv-heading14009_42c962-7d\"]{margin-bottom:var(--global-kb-spacing-xxs, 0.5rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14009_42c962-7d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14009_42c962-7d[data-kb-block=\"kb-adv-heading14009_42c962-7d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14009_42c962-7d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14009_42c962-7d[data-kb-block=\"kb-adv-heading14009_42c962-7d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14009_42c962-7d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14009_42c962-7d\"><strong>Additional Troubleshooting Steps:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.kadencewp.com\/blog\/how-to-troubleshoot-your-website\" target=\"_blank\" rel=\"noreferrer noopener\">KadenceWP Troubleshooting Guide<\/a> <\/strong>&#8211; This guide goes over general troubleshooting steps.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/how-to-view-console-log-errors\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to view Console Logged Errors<\/a><\/strong> &#8211; Console errors in your browser can help identify what\u2019s causing the white screen or failed editor load.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/how-to-enable-the-wordpress-error-logs\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to enable the WordPress Error Logs<\/strong><\/a> &#8211; WordPress error logs can reveal PHP errors or warnings that may be causing issues behind the scenes. <\/li>\n\n\n\n<li><strong>Support<\/strong> &#8211; Feel free to contact our support team for further assistance. \n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.kadencewp.com\/help-center\/free-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Free Support<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.kadencewp.com\/help-center\/premium-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Premium Support<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re working on your WordPress site and suddenly see a blank white screen where the editor or customizer should be, this can happen for a few different reasons, especially after making updates or installing something new. The good news is that most of the time, it\u2019s easy to fix. This guide outlines the most&#8230;<\/p>\n","protected":false},"author":148263,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[403,419],"doc_tag":[],"knowledge_base":[7,6],"class_list":["post-14009","docs","type-docs","status-publish","hentry","doc_category-theme-troubleshooting","doc_category-troubleshooting-blocks","knowledge_base-kadence-blocks","knowledge_base-kadence-theme"],"year_month":"2026-04","word_count":482,"total_views":"3365","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"display_name":"victormonk","author_link":"https:\/\/www.kadencewp.com\/help-center\/author\/victormonk\/"},"doc_category_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-theme\/theme-troubleshooting\/"},{"term_name":"Troubleshooting Blocks","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-blocks\/troubleshooting-blocks\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"Kadence Blocks","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-blocks\/","term_slug":"kadence-blocks"},{"term_name":"Kadence Theme","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-theme\/","term_slug":"kadence-theme"}],"knowledge_base_slug":["kadence-blocks","kadence-theme"],"taxonomy_info":{"doc_category":[{"value":403,"label":"Troubleshooting"},{"value":419,"label":"Troubleshooting Blocks"}],"knowledge_base":[{"value":7,"label":"Kadence Blocks"},{"value":6,"label":"Kadence Theme"}]},"featured_image_src_large":false,"comment_info":0,"_links":{"self":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/14009","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/users\/148263"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/comments?post=14009"}],"version-history":[{"count":16,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/14009\/revisions"}],"predecessor-version":[{"id":14869,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/14009\/revisions\/14869"}],"wp:attachment":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/media?parent=14009"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/doc_category?post=14009"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/doc_tag?post=14009"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/knowledge_base?post=14009"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}