{"id":15161,"date":"2025-09-30T16:43:06","date_gmt":"2025-09-30T16:43:06","guid":{"rendered":"https:\/\/www.kadencewp.com\/help-center\/?post_type=docs&#038;p=15161"},"modified":"2026-04-22T15:13:17","modified_gmt":"2026-04-22T15:13:17","password":"","slug":"troubleshoot-updating-page-failed-offline-error","status":"publish","type":"docs","link":"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/troubleshoot-updating-page-failed-offline-error\/","title":{"rendered":"Troubleshooting the &#8220;Updating page failed. You&#8217;re probably offline.&#8221; Error"},"content":{"rendered":"\n<p>This article helps when a person sees the message, <strong>&#8220;Updating page failed. You\u2019re probably offline.<\/strong>&#8220;<\/p>\n\n\n\n<p>This message often shows up even when a person is clearly connected to the internet. This usually means there is a problem with how the WordPress site talks to the web server, which stops the site from saving updates or publishing new content. This is often a server-level issue, not a problem with Kadence.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15161_e0014f-0c, .wp-block-kadence-advancedheading.kt-adv-heading15161_e0014f-0c[data-kb-block=\"kb-adv-heading15161_e0014f-0c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15161_e0014f-0c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15161_e0014f-0c[data-kb-block=\"kb-adv-heading15161_e0014f-0c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15161_e0014f-0c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15161_e0014f-0c[data-kb-block=\"kb-adv-heading15161_e0014f-0c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15161_e0014f-0c wp-block-kadence-advancedheading has-theme-palette-7-background-color has-background\" data-kb-block=\"kb-adv-heading15161_e0014f-0c\">Did You Know?: The connection that lets WordPress save content is called the REST API. When it is blocked, the site cannot save changes.<\/p>\n\n\n\n<p>The most common fixes happen on the hosting company\u2019s side. A site manager should plan to contact their hosting provider as part of this process.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15161_786355-93, .wp-block-kadence-advancedheading.kt-adv-heading15161_786355-93[data-kb-block=\"kb-adv-heading15161_786355-93\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15161_786355-93 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15161_786355-93[data-kb-block=\"kb-adv-heading15161_786355-93\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15161_786355-93 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15161_786355-93[data-kb-block=\"kb-adv-heading15161_786355-93\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading15161_786355-93 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15161_786355-93\">Step-by-Step Troubleshooting<\/h2>\n\n\n\n<p>Here are the most common things to check to solve this error.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Check Site Health for Server Errors<\/h2>\n\n\n\n<p>WordPress has a built-in tool that checks for common issues.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to Tools &gt; Site Health in the WordPress Admin area.<\/li>\n\n\n\n<li>Select the Status tab.<\/li>\n\n\n\n<li>Look for any results related to the REST API.<\/li>\n\n\n\n<li>If errors appear, sharing those details with the hosting provider will help them quickly find the issue.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Contact the Hosting Provider<\/h2>\n\n\n\n<p>Since this is usually a server issue, the fastest solution is often to contact the company that hosts the website. A person should ask the host to check the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Security Firewall (WAF) Rules:<\/strong> Ask if any security rules are blocking communication between WordPress and the server. This is often fixed by relaxing or adjusting a rule.<\/li>\n\n\n\n<li><strong>Server Configuration:<\/strong> Ask if the hosting server\u2019s settings, such as a setting called <strong>PCRE<\/strong> (on Apache servers), are correctly configured to allow updates.<\/li>\n\n\n\n<li><strong>Error Logs:<\/strong> Ask the host to look for any server error logs that happened at the exact time the update failed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Temporarily Check for Plugin or Theme Conflicts<\/h2>\n\n\n\n<p>Sometimes a plugin or theme can interfere with how WordPress communicates with the server.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First, temporarily switch the site to a default WordPress theme, like <strong>Twenty Twenty-Four<\/strong>, in <strong>Appearance &gt; Themes<\/strong>.<\/li>\n\n\n\n<li>Next, deactivate all plugins on the site.<\/li>\n\n\n\n<li>Try updating the page or post again.<\/li>\n\n\n\n<li>If the update now works, reactivate the plugins one by one, testing the update after each one, until the problem plugin is found.<\/li>\n\n\n\n<li><em>Refer to this guide for a detailed process:<\/em> Temporarily Deactivating Plugins. <a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/temporarily-deactivating-plugins\/\" target=\"_blank\" rel=\"noreferrer noopener\">Temporarily Deactivating Plugins<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Clear Caching and Security Layers<\/h2>\n\n\n\n<p>Caching layers sometimes prevent WordPress from seeing the most up-to-date information.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Temporarily disable any caching or firewall plugins on the site.<\/li>\n\n\n\n<li>If using an outside service like Cloudflare, pause it to test the site.<\/li>\n\n\n\n<li>It may also help to <a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/clearing-your-website-cache\/\">clear the browser\u2019s cache and data<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Confirm Secure SSL\/HTTPS Settings<\/h2>\n\n\n\n<p>The entire site must run securely to allow updates.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A site manager should confirm that the site&#8217;s address in the WordPress <strong>Settings<\/strong> uses <code>https:\/\/<\/code> (the secure version).<\/li>\n\n\n\n<li>The SSL certificate (the thing that makes the site secure) must be valid and up to date. The hosting provider can confirm this.<\/li>\n\n\n\n<li>If SSL\/HTTPS issues appear, you may also see <strong>Mixed Content Errors<\/strong>. In that case, <a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/fixing-mixed-content-errors-in-wordpress\/\">refer to this guide<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Related Resources<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/temporarily-deactivating-plugins\/\">Temporarily Deactivating Plugins<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-theme\/clearing-your-website-cache\/\">Clearing Your Website Cache<\/a>.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.kadencewp.com\/help-center\/docs\/kadence-general\/clearing-your-browser-data\/\">Clearing Your Browser Data<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Additional Support<\/h2>\n\n\n\n<p>If the error persists after following these steps, reach out to us by submitting a <em><a href=\"https:\/\/www.kadencewp.com\/help-center\/free-support\/\"><strong>free<\/strong><\/a> or<\/em> <strong><em><a href=\"https:\/\/www.kadencewp.com\/premium-support-tickets\/\">premium support ticket<\/a><\/em><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article helps when a person sees the message, &#8220;Updating page failed. You\u2019re probably offline.&#8220; This message often shows up even when a person is clearly connected to the internet. This usually means there is a problem with how the WordPress site talks to the web server, which stops the site from saving updates or&#8230;<\/p>\n","protected":false},"author":157311,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[403],"doc_tag":[],"knowledge_base":[6],"class_list":["post-15161","docs","type-docs","status-publish","hentry","doc_category-theme-troubleshooting","knowledge_base-kadence-theme"],"year_month":"2026-04","word_count":546,"total_views":"969","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"display_name":"architabasandrai","author_link":"https:\/\/www.kadencewp.com\/help-center\/author\/architabasandrai\/"},"doc_category_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-theme\/theme-troubleshooting\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"Kadence Theme","term_url":"https:\/\/www.kadencewp.com\/help-center\/knowledge-base\/kadence-theme\/","term_slug":"kadence-theme"}],"knowledge_base_slug":["kadence-theme"],"taxonomy_info":{"doc_category":[{"value":403,"label":"Troubleshooting"}],"knowledge_base":[{"value":6,"label":"Kadence Theme"}]},"featured_image_src_large":false,"comment_info":0,"_links":{"self":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/15161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/users\/157311"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/comments?post=15161"}],"version-history":[{"count":14,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/15161\/revisions"}],"predecessor-version":[{"id":15229,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/docs\/15161\/revisions\/15229"}],"wp:attachment":[{"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/media?parent=15161"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/doc_category?post=15161"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/doc_tag?post=15161"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/www.kadencewp.com\/help-center\/wp-json\/wp\/v2\/knowledge_base?post=15161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}