broken image link on product page

[Patrick]

Patrick

September 30, 2016 at 8:30 pm

Hi I am having a broken image on product page.

I duplicated an existing working product page and change the category and title of the product and published it. It was working fine. Let’s call thi Product Page G

I uploaded a new image A into the media and go to product page G and use image up in the “Set product image” .

I then click update. I go to browser and i navigate and all I see at the product page A and it display only a broken image icon, with the filename on it.

I then go back and edit and i use the same image A and add under the product gallery.

I updateand then I go to browser.

Navigate to Product Page G , 1st image remains the same as broken icon with file name, and the product gallery is update with the same product image A.

However, when I click on the broken Icon displayed or the product gallery, the light box has no issue in displaying a complete nice image of the product image A.

So what’s my issue here ?

Produc image is 321kb and dimension is 800. All the other working image is 800 x 800

Please help.

Thank you.
Patrick