Where can I ask a presale question?
Please use the contact form on our contact page.
How long do I get support and updates?
Each theme or membership purchase includes one year of support and updates. At the end of that year, your subscription will auto-renew. At any time you can turn off auto-renewal or cancel.
Can I use the themes and plugins on more than one domain?
Yes, you may use on as many websites as you like, including personal, client or commercial websites.
What exactly do I get when I purchase the Kadence Membership?
You get each of our installable WordPress themes, child themes, and plugins (you can download as many times as you like). Plus you can access to any future themes and plugins we develop while your membership is active.
Currently, the Membership package includes:
- Kadence Pro Plugin – Premium addon for the Kadence Theme
- Kadence Blocks Pro
- Kadence Cloud
- Kadence Shop Kit
- Advanced Reviews
- Product Galleries
- Variation Swatches
- Sizing Charts
- Cart Notices
- Variation Price Control
- Change Add to cart text
- Checkout Manager
- Product Brands
- Global Tabs
- Checkout Coupon Modal
- Kadence Custom Fonts
- Kadence reCAPTCHA
- Kadence Galleries
- Kadence Slider Pro
- Kadence Simple Share
- Kadence Widget Dock
- Kadence Related Content
- Kadence Pricing Table
- Kadence Page Transitions
- Kadence WooCommerce SiteOrigin Builder
- Kadence AMP
- Kadence Fullpane Vertical Slider
- Kadence Woocommerce Elementor
- Kadence Reading Time
- Ascend Premium Theme
- Virtue Premium Theme
- Pinnacle Premium Theme
- Virtue Bold Child Theme
* We add to this list on a regular basis.
What happens if I cancel my subscription?
You will no longer get theme/plugin updates and support. This means you will still have the theme/plugin file as of the day you canceled your subscription but you will not have access to any new updates. Please note that we can not guarantee how long a theme or plugin will work without updates because WordPress and plugins change over time.
Can I install the theme with all of the demo content and work from there?
Yes! You can install our importer plugin and with one click install all the content of any of our demos. See how here: https://www.kadencewp.com/kadence-themes-demo-content/
Can I use a Kadence product for a clients site?
Yes, you are free to use your purchased Kadence product to build a site for your clients. If your client needs support they must either purchase their own license or get support through you.
Do you offer refunds?
Yes, we offer refunds to any unsatisfied customer up to 30 days after the purchase was made. If you would like your money back, simply send us an email ([email protected]).
Can I upgrade my package after purchase?
Yes! you can upgrade your license through your account page on Kadence WP. You must have an active subscription or a lifetime license. When upgrading an active subscription you will pay a prorated price based on how long into your subscription you are. Upgrading starts a new subscription and a new year so the discount is prorated.
Where can I get help?
You can submit a ticket, find documentation and our knowledge base on our help center page here.
Where can I submit a feature request?
You can submit a feature request and vote on feature requests on our feature request board.
What currency are the prices in?
All prices are in United States Dollars. Exchange rates depend on the bank you use to purchase with.