category problem for import of woocommerce products

[Stuart]

Stuart

November 6, 2014 at 3:30 pm

We are in the final stages of building a website incorporating a WooCommerce online store for a cosmetics retailer, but have come across a problem that we haven’t been able to resolve, and don’t know if its a Virtue theme problem, a WooCommerce problem, an import plugin problem, or something else.

Everything is in place and working fine except that when we do a bulk import of product data including a specified category for each product, the system won’t recognise the category.

If we load product data (including product images as featured images) individually using the normal “add new” facility, we achieve what is required, namely:

1. Product details (including featured image) are correctly displayed on –
• the Product page,
• the Home page under Recent Product Additions,
• the relevant category page for the product’s particular category

2. A Category image and the number of products in that category are correctly displayed on –
• the Home page under the subheading e-Store Product Categories (for which we use the shortcode [product_categories parent=”0″]
• the Product Categories page (for which we also use the shortcode [product_categories parent=”0″]

However, if we load the product data (including the product images as featured images) by way of csv file import using WooCommerce CSV Import by Allaerd Mensonides version 2.0.8, everything in 1 above displays correctly, but the category image and the number of products in that category (i.e. everything in 2 above) do not display at all, even though the backend for the product page shows the correct category ticked. Further, in the backend under categories, the “count” shown is zero for the imported product.

Surprisingly, to us, if we delete the featured image for the product then load it again manually, the problem resolves itself and everything displays correctly.

We are using the Virtue Theme for the website.

Any advice would be appreciated.

Stu