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Error when opening Customize link on Appearance menu

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[Resolved]
Posted in: Ascend Theme
Keith
June 9, 2020 at 12:39 pm

Hey,

I have the virtue premium and ascend premium themes installed and it appears they are causing an error when I try to open the Customize option under the Appearance menu. Right now, it’s giving me the:

There has been a critical error on your website. Please check your site admin email inbox for instructions.
Learn more about debugging in WordPress.

Before that, it was giving me a HTTP 500 error.

When I disable your themes and activate the stock 2020 wordpress theme, the errors go away and I’m able to open the Customize page with no problem. I can give you credentials if you want. I’ve used your themes many times and never had this issue.

In the URL bar, this is what it shows when clicking on the Customize link:

Thanks.
Keith

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