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Layout trouble with Woocommerce and Email Designer

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This topic is: Resolved
[Resolved]
Posted in: Virtue Theme
February 27, 2021 at 4:32 pm

Hello Hannah and Ben,

I have trouble setting up Woocommerce properly and I hope you can tell me what to do next, something is not how it’s supposed to be and I havent found any help so far.
I run Virtue Premium and 33 Plugins at the moment, which honestly is getting to much.

For a virtual product that we want to launch, I’ve installed and set up

Woocommerce
+
WP Mail SMTP
Mailchimp for WC
Direct Checkout
Kadence Email Designer
Kadence WC Elementor

When I want to customize Emails, it is shown only the plain text formular from wordpress (see picture)

I cannot edit text or design. The changes that I make, are not shown in the preview. What also doesn’t appear right in my opinion is the [woocommerce_checkout], after purchase the product. The checkoutpage looks aweful and it seems like the standard design disappeared.

The product page looks good

I’ve tried to see, if any plugin is the issue (with Plugin detective – Troubleshooting), but I couldnt see any result. Could you have a look at it or give me an advice for the next step?

I appriciate your work effort in this forum. It is not the first time I’m here.

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