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Video Popup Block – Close Modal on Back Button
- This topic has 1 reply, 2 voices, and was last updated 1 year, 11 months ago by
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The video popup block works very nicely across devices in general.
The problem I am facing is one of UX. On mobile, the only way to exit the modal is with the ‘X’ in the upper-right hand corner. Very few users do this intuitively. In our initial testing, 19 of 21 users instinctively hit the “back” button on their phone in an attempt to exit the modal and return to the page that they were viewing.
Unfortunately, the block does not behave as most users would expect. Hitting the back button goes to the previous page.
This is a gigantic problem for videos shown on the home page, because attempting to exit the video modal takes them away from our website.
Is there a setting somewhere in the block that will help this situation? If not, I would strongly recommend finding a way for this behavior to conform to typical user expectations.
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