Mix-up while purchasing theme, please help

[Michiel]

Michiel

March 3, 2016 at 2:45 am

Hi guys,

Love your theme! I have a question about a mix-up I made while purchasing the Virtue Premium theme on behalf of someone else yesterday.

A while ago, I bought the theme for a foundation for which I am volunteering as a webmaster. Yesterday however, I bought it for someone who is unrelated to the foundation and who has asked me to build a website for her coaching practice. This was when the mix-up happened: During the purchasing process, I failed to notice I was still logged into the Kadence account of the foundation. Only after payment did I notice. As a result, the coach now has the theme, but she does not have her own corresponding Kadence account (which she may need in the future to get theme support or make other purchases).

Could you please arrange that she can have her own Kadence account?

I can imagine you would need the invoices of both purchases or other information. Could you please let me know what information I need to provide and how I can send it to you confidentially?

Kind regards, Michiel