3.5.8 Theme Update Fails

[Mitch]

Mitch

April 6, 2016 at 9:52 am

Hi, I just bought the Virtue theme and I’m trying to update from 3.5.7 to 3.5.8 and the update fails when trying to remove the old files. I’ve read about this issue here and could not find a definitive answer to why the fail. Plugins update just fine, just not this theme.

here is the failure:
———
Updating Theme Virtue – Premium (1/1)
Downloading update from *Login to see link
Unpacking the update…
Installing the latest version…
Removing the old version of the theme…
Theme update failed.
An error occurred while updating Virtue – Premium: Could not remove the old theme.
All updates have been completed.
———

I am working with the server admin to try and fix but he’s not familiar with WordPress and it’s qwirks. He says, all permissions are as they should be and if plugins are updating correctly, why not themes? It is a Windows server with the following settings:

PHP Version: 5.5.30
PHP Memory Usage: 21.66 MB
PHP Memory Limit: 256M
PHP Max Upload Size: 50M
PHP Max Post Size: 8M
PHP Safe Mode: Off
PHP Allow URL fopen: On
PHP Allow URL Include: Off
PHP Display Errors: Off
PHP Display Startup Errors: Off
PHP Expose PHP: On
PHP Register Globals: Off
PHP Max Script Execution Time: 300 Seconds
PHP Magic Quotes GPC: Off
PHP open_basedir: Off
PHP XML Support: Yes
PHP IPTC Support: Yes
PHP Exif Support: Yes ( V1.4 )

Please help, I’d like to be able to do theme updates through WP.