HELP! SiteGround.com blames Pinnacle Theme for Slow loading

[Karmyn]

Karmyn

April 17, 2016 at 7:10 am

Not sure what the issue is, but my website is painfully slow intermittently. Site Studio temporarily changed theme to a free WordPress Theme and claimed a 1-2 second load time as opposed to the 1 minute load time. (I’m not kidding…it’s taken that long for me NUMEROUS times.) All they did was change the theme. Please help! I am running Wordfence, Paid Membership Pro, and WP Courseware for my students and WooCommerce to purchase downloads. I’m looking into buying WP Rocket to speed things up. I didn’t realize Pinnacle was that slow!

Is there anything I can do to speed things up besides switching to a free WordPress Theme? I love how Pinnacle Premium looks!

PS – It’s been a Hellacious nightmare switching from goDaddy to SiteGround! However, my site was slow on both platforms. I did GtMatrix and it stopped because it took longer than 2 minutes to load my site!

Here is what SiteGround said:

Karmyn,

Please note that HTTPS request are served a bit slower than HTTP ones since the server is encrypting the connection which may lead to a certain delay. This is why it is highly advisable to force HTTPS connections on certain pages only and not on your entire site. For example -> you could enable HTTPS to a checkout page or similar one where encrypting of the information is really needed.

The slow performance of your website was caused by the pinnacle_premium theme. I have set the default WordPress theme twentyfifteen and then I have checked your website with an online tool called GTmetrix and there was a report generated, which can be viewed from the link here:

*Login to see link

As you can see, the loading time of your website is 1,2 seconds now which is a perfect result. I have reverted the changes after the performance test.

I recommend you to contact the theme’s developer and ask him for assistance on the issue or use another theme.

Best Regards,

Ivan Delev
Technical Support Team