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In forum: Pinnacle Theme

In reply to: How to: Author box in Pinnacle

Ben Ritner

January 31, 2019 at 2:41 pm #215214

Staff = information about a companies staff. Not related to a user in WordPress in any way. You, in theory, could create staff posts for all your users if you preferred to show them in the output that staff posts offer but that is simply up to you and what you want.

Users = actual users with accounts on the site. For people who create actual content on your site. An authors bio page is an archive of the posts they have created on your site. Important to note that is Posts, not pages.

Since WordPress was designed first as a blog format most of the author and user relationships have to do with the archives of posts.

In forum: Virtue Theme

In reply to: Featured Image Blurry

Kevin

January 31, 2019 at 2:33 pm #215213

I see the problem. This is due to the “site accelerator” setting in Jetpack. Turning this feature off should make the image display correctly.

Let me know if that works for you!

-Kevin

In forum: Virtue Theme

In reply to: Editing Style 3 Demo Content Inporting To My Site

Osatohanmwen

January 31, 2019 at 2:09 pm #215203

This reply has been marked as private.

In forum: Membership Forums

In reply to: a different sidebar for one page

Kevin

January 31, 2019 at 2:04 pm #215199

I just tested on my site and it works as intended. I suggest testing plugins to look for a conflict.

-Kevin

In forum: Membership Forums

In reply to: a different sidebar for one page

Sharon

January 31, 2019 at 1:05 pm #215189

I created three sidebars for separate pages but none show up in the list under page attributes, only primary sidebar. I had two of the sidebars working prior to converting to gutenberg. Now they are not there. And when I convert to block from classic, everything is converted to html code and/or shortcodes block. What is going on?

https://celebratingyourjourney.com/website-creator
https://celebratingyourjourney.com/creative-arts
https://celebratingyourjourney.com/wellness

In forum: Ascend Theme

In reply to: Top-vertical alignment

admin117

January 31, 2019 at 1:00 pm #215187

I have cleared the cache of both, the site and the browser… but it doesn,t fix it.
Strange that on your system, it’s aligned. What browser are you using ?
JF

In forum: Virtue Theme

In reply to: my site is not mobile friendly

Joanne

January 31, 2019 at 12:45 pm #215179

Hi kevin, its through some code from an affiliate hypnosis download website, I have put the code into a custom html widget in page builder

In forum: Virtue Theme

Topic: my site is not mobile friendly

Joanne

January 31, 2019 at 12:25 pm #215171

Hi, I have used theme virtue so successfully now on three sites, all of which look great on mobile. My new one is just not looking good! I am wondering if it is because I have too much on there? Any advice would be great. Thank you.

In forum: Membership Forums

Topic: a different sidebar for one page

Sharon

January 31, 2019 at 12:21 pm #215168

Is there a way to have a different sidebar for one page? I see in widgets that there is a sidebar3. But it doesn’t show up in the list of templates for that page. Don’t want to add another plugin if possible.

Using Virtue Premium, *Login to see link

In forum: Virtue Theme

Topic: Single Page site with blog grid page template

Ryan Purves

January 31, 2019 at 12:14 pm #215167

I have designed a site (*Login to see link ) using Gutenberg and virtue premium. It is a single-page site that the only page being used is set as the home page. It also uses the Blog Grid page template. When I first created it, it was showing blog posts after all the content like it’s supposed to. Recently my client emailed me to say the blog posts aren’t showing up. There’s no error message with WP_DEBUG set to true. My client and I have not made any changes between it working and not. Any ideas?

In forum: Virtue Theme

In reply to: Only create user after successful payment

Ben Ritner

January 31, 2019 at 10:43 am #215144

This isn’t controlled by the theme.

Woocommerce creates the user once you click the large bottom button on your checkout page. If you are using most modern checkout payment options that should include the payment gateway which doesn’t solve the issue entirely because the payment could still fail but with the modern paypal integrations a customer has a login and set up PayPal before that button is pressed. If they are being redirected to something like PayPal you will get more that drop out.

However, if you want a more consistent way then allow guests to check out at your site and create an account after purchase:

https://usersinsights.com/woocommerce-auto-register-users/

That, however, may not work well with most subscription extensions because many require an account.

So the final option to bring up is using a plugin like: https://automatewoo.com/

Which can trigger an event if/when the payment fails and that would allow you to remove the user account or at least change the users permissions.

I hope that helps,

Ben

In forum: Ascend Theme

In reply to: Woocommerce images overlapping text in archive pages

Kevin

January 31, 2019 at 10:26 am #215139

Hello,

The problem is the size of your images. They are too small to be cropped by the theme and so the full image is being output. Ideally, you should be using much larger images, such as those found in the demo.

Note the images in this product:
http://themes.kadencethemes.com/ascend-premium-2/product/adventure-mug/

http://themes.kadencethemes.com/ascend-premium-2/wp-content/uploads/2017/02/mug_01-min.jpg

http://themes.kadencethemes.com/ascend-premium-2/wp-content/uploads/2017/02/mug_01c-min.jpg

Ideally, you should be using images around the size of those. This will allow them to look consistent throughout your site no matter what device or browser your site is being visited on.

-Kevin

In forum: Ascend Theme

In reply to: Classic Editor

Kevin

January 31, 2019 at 9:40 am #215127

Hello,

I’m not experiencing this on my site. I can switch back and forth without any issues.

I suggest testing your plugins for a conflict by deactivating one by one and testing when each plugin is active for proper functionality.

Let me know if you find anything.

-Kevin

In forum: Membership Forums

In reply to: Kadence Slider – Perpetual Animation of Layers

info794

January 31, 2019 at 9:32 am #215126

Hello Ben, thanks infinite for the help.

Please see this: http://www.cartomantistudiosibilla.it

Please can you give me the right css to have a perpetual animation of the element in this screenshot (now are animated with siteorigin animation, i will use the theme animation for have the perpetual effect): https://prnt.sc/meu6xg

???

thanks and regards

In forum: Pinnacle Theme

In reply to: Password Reset Link invalid

Kevin

January 31, 2019 at 8:43 am #215120

Hello,

No, this wouldn’t be caused by the theme. It doesn’t setup the login for your site, that’s part of your wordpress installation. Make sure you’re checking the correct email account, I’ve had this issue before and it just ended up being that I setup the site with a different email than I had thought.

Also be sure to check your spam folder incase it’s getting caught there. Hopefully that helps a bit.

I’m sure Ben or Hannah will have some suggestions when they see this thread.

-Kevin

In forum: Pinnacle Theme

Topic: Menu bug

Rick

January 31, 2019 at 7:22 am #215103

Hi there I noticed a bug very recently in the menu. On our website if you scroll down a page (maybe half way) then click the refresh button. After, scroll up and the menu gets cut in half. It appears the image is overlaid on top of the menu. If you refresh the page again or click on a new it disappears and the page becomes normal again. Hopefully you can find a fix for this.

Try it on our home page: *Login to see link

Try as well on this page: *Login to see link

In forum: Virtue Theme

Topic: Only create user after successful payment

walter

January 31, 2019 at 7:04 am #215102

Hi

So we have a website where we sell subscriptions and memberships and to checkout you need to create a profile.
But when a client clicks “cancel” on the payment gateway and redirects to checkout the following happens:
1. User account was created
2. User is logged in.
3. When client repurchases subscription product the “checkout details” is not included in the order in woocommerce orders.
Now we have a bunch of different things going on.
My question , can we set a rule via code or theme settings or what ever you propose to only create user accounts on successful payment (order status processing)

Thanks in advance.

In forum: Pinnacle Theme

Topic: Password Reset Link invalid

Daniel

January 31, 2019 at 3:34 am #215094

Hi,
nned help pls…changed the domain of my site, now the “Password Reset Link” for WP Login seems broken…
Is that a theme issue?
Thanks for your help

Dan

In forum: Membership Forums

Topic: Kadence Widget Dock menu not showing on admin area

Hugo

January 30, 2019 at 4:07 pm #215065

Hi Kadence, can I use the Kadence Widget Dock plugin with any theme? I’ve installed it on a website using Pinnacle Free theme and the option page isn’t showing into the admin area.

I’ve tried to access directly the option page with the link (/wp-admin/admin.php?page=ktwidgetdockpoptions&tab=1) but it says it’s restricted (“Sorry, you are not allowed to access this page.”). The Widget Dock Widget Area is shown properly on the widget page.

Thanks
Hugo

In forum: Ascend Theme

In reply to: Portfolio post with images in grid – possible to remove crop?

Ben Ritner

January 30, 2019 at 2:28 pm #215051

Hey,
Because your site width is set to max 1770 the grid items have extra columns as you get wider and wider screen sizes.

Here is what I suggest you do set the project to “none” and then in the content area add a gallery block and set the column to 2 there. That would be the quickest and easiest.

Ben
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