Ascend Pro, new install, 1.9.3, Theme Options non-functional

[Shawn Smalley]

Shawn Smalley

December 6, 2019 at 10:06 am

Brand new install of Ascend Pro here. I’ve used this theme (and others from the Kadence suite) for many months now for clients, but just bought a personal membership for my own site. Setup on a fresh Dreamhost shared server with Jetpack and WP Super Cache. After activating the theme I’m finding that when I visit Theme Options it loads the UI for the header and sidebar but not the main settings pane in the center. None of the sidebar options work and the status bar shows “javascript:void(0);” when hovering over any of the options. Going into the Customizer reveals options such as header choices but clicking on the controls has no effect.

Switching from Ascend Pro to Pinnacle Pro seemed to clear things up, but even after deleting and reinstalling Ascend that theme still breaks in exactly the same way.

I’ve disabled WP Super Cache and Jetpack as a test as well as reset my htaccess file in case I’d setup any incorrect server rules that might have prevented theme functions from loading. But even with a mostly empty WordPress install with possible conflicts removed from the environment I can’t get Ascend Pro to allow any theme customizations.

WordPress Environment
Home URL: *Login to see link
Site URL: *Login to see link
WP Content URL: *Login to see link
WP Version: 5.3
WP Multisite: –
Permalink Structure: /%postname%/
Front Page Display: posts
WP Memory Limit: 40 MB
Database Table Prefix: Length: 10 – Status: Acceptable
WP Debug Mode: –
Language: en_US

Server Environment
Server Info: Apache
PHP Version: 7.3.11
ABSPATH: /home/dh_shawnsmalley/shawnsmalley.com/
PHP Memory Limit: 256 MB
PHP Post Max Size: 65 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
PHP Display Errors: –
SUHOSIN Installed: –
MySQL Version: 5.7.25
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔ 7.58.0

Active Plugins (10)
Akismet Anti-Spam by Automattic – 4.1.3
DreamHost Panel Login by DreamHost, danielbachhuber – 1.0.0
Duplicate Page by mndpsingh287 – 4.0
Jetpack by WordPress.com by Automattic – 8.0
Kadence Blocks Pro by Kadence WP – 1.3.8
Kadence Blocks – Gutenberg Page Builder Toolkit by Kadence WP – 1.7.7
SVG Support by Benbodhi – 2.3.15
Smush by WPMU DEV – 3.3.2
WP Super Cache by Automattic – 1.7.0
WPForms Lite by WPForms – 1.5.6.2

Theme
Name: Ascend – Premium
Version: 1.9.3
Author URL: *Login to see link
Child Theme: ✕