Email customizer: issues with invoice template and “Subtitle-Text”

[Nicola Stobbe]

Nicola Stobbe

June 22, 2020 at 5:49 pm

Hi,

I love your E-Mail customizer-Plugin, such helpful!!!

Unfortunately there seems to be an incompatibility with the Plugin “Germanized”, which is one (of two) of the most used Plugins in Germany to adapt WooCommerce to the German GDPR rules. So I have to use it in order not to get legal problems with my WooCommerce-Shop. But as soon as I activate this Plugin (Pro-Version) it is not possible anymore to edit your invoice template in the email customizer. This is probably because Germanized adds an own template for the customer invoice-mail (in order to stay legal regarding GDPR rules). I could live with this template, but unfortunately in the mails somehow the “Subtitle-Text” of your Kadence email customizer gets displayed (please see my screenshot). I deactivated the Germanized Plugin already, overwrote your “Subtitle-Text” several times and entered as text a blank space only, but unfortunately no change in the behavior (at least on this special site of mine).
Do you have any idea how I can delete this text part? And do you plan to harmonize your Plugin sometime with the Germanized Plugin?
Beside the screenshot of the “wrong” Subtitle-Text I am adding also the invoice-mail-template of Germanized Pro and also the error message I receive when I try to edit this invoice with your customizer, maybe this helps you to understand my problem easier (because I do not know if you know the Germanized Pro Plugin).

Thanks very much in advance for your kind reply,
best regards
Nicola