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Help with the code
- This topic has 7 replies, 3 voices, and was last updated 3 years, 8 months ago by
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Hello,
I added live chat to my website called Tidio. Chat has a widget that is added through Tidio plugin. I got a bug with widget look, a strange white background appeared that is not supposed to exist. I contacted their support, and they confirmed the bug. Their developers checked the issue, and I got this answer from them.
“Hi!
Thank you for reaching out to Tidio Support.
My name is Kamil and I’ll gladly help you with your inquiry 🙂
I understand that there’s an issue with how the widget is rendered on your site – and after short troubleshooting, I found the culprit.
There’s a code that changes the colour scheme, which changes how the Tidio widget is rendered.
That causes the issue with the light theme on your page.
(devs image attached)
The second code that casues issue with dark theme is the one I’m showing below
(devs image attached)
If you’d add the :not(#tidio-chat-iframe) to both of the codes – so Tidio won’t be affected by the code, the problem should be gone.
Please let me know how it goes!”
My problem is that I do not know how to do this, I am not a coder. Can you help me please?
My website: *Login to see link b/
Tidio chat: *Login to see link
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