http/https settings

[Anna]

Anna

October 24, 2016 at 12:41 am

Hello
i am having problem with my check out page, pls read below

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I set the website to work with www it looks like broken and the check out page is showing a redirection error (too many redirects, loop…). pls activate the www and try to checkout on website

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I contacted to my hosting company and they replied me, pls read below and help me to resolve this issue asap, i got complaints from customers 🙁 thank u in advance.

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I have carefully checked your site and I have noticed that it only looks broken, when you are trying to access it via https:// protocol.
This is caused by the fact theme is actually trying to load JS and CSS files over http:// for some reason.

The issue with check-out page was caused by the “Force SSL check-out” option enabled under WooCommerce settings.

I have made sure to run a search and replace command on your site’s database to substitute all of the http:// entries to https:// ones, but that in turn caused the redirect loop on the main page as well.
I have downloaded the database for your website and checked it manually to for HTTP entries, but there were none and it seems as though the redirection is applied on PHP level, i.e. your theme is forcing the HTTP redirect.
That in turn causes the conflict with the HTTPS links applied in the database.

I have reverted the changes for now, so your site and check-out page are accessible via HTTP.

Basically, you will need to check the settings for your theme and configure it to load the pages via HTTPS.
Alternatively, you may contact theme’s support team and ask them to check if there are any internal settings that may be causing the conflict.

Should you have any other questions or issues, please let us know.

Best regards,

Eugene Neymyrok
Technical Support Team