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I successfully changed URL but can't change LOGO

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This topic is: Resolved
[Resolved]
Posted in: Pinnacle Theme
April 10, 2016 at 7:30 pm

Hi there! I am loving the Pinnacle Theme. Thanks for the great design!

I recently changed my business name & URL and managed to take care of everything with Bluehost and some figuring out on my end. The only problem I’m having is that I cannot change my LOGO and FAVICON. When I go into Appearances => Customize, all I get is the message “Customize: Loading…” up top and a spinning ball, never ending, on the right-hand side of the screen. I can make the changes I need to make in Site Identity / Logo, but because the right-hand side of the screen doesn’t resolve, I cannot save. Which means I cannot change anything. I’ve tried to work with Bluehost on this (not helpful) and have posted in the WP.org forums. But I’m stymied. Any ideas? (I have cleared my cookies & cache in Chrome, but still nothing.)

Thank you so much!
Caroline

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