Is anyone else having conflicts with MailPoet and Kadence theme?

[thedetoureffect]

thedetoureffect

September 27, 2023 at 5:19 pm

Hi there,

Recaptcha hasn’t been working on my Mailpoet newsletter signup forms since at least Saturday, maybe longer. No matter how many times you try to solve the captcha, it always says you’re wrong.

I’ve tried disabling different plugins to see if there’s a conflict but I’m not finding it. This is a difficult thing to test because I can’t just keep signing up for my own newsletter using my same email address 50 times a day, it will give an error. So a shot-in-the-dark trial and error approach to testing my signup form over and over again after disabling plugins is not a good strategy.

Mailpoet support suggested a cache conflict and recommended I exclude every page on my website that has a signup form from my cache, but the form is on EVERY PAGE across my whole website so I’m not doing that. Their other suggestion is that it could be a conflict with the theme.

Does anyone have any idea if the Kadence theme could cause issues for MailPoet’s built in captcha function?

This is my website. If you try to sign up for the newsletter form as a test and it does not ask you to type in a captcha, that is probably because I am actively messing around in the settings and I might be changing it back and forth from “disable captcha” to “enable captcha” multiple times a day while trying to figure this out.

Thanks,
Claire