Notice: These forums are now retired and closed. For active support, please Submit a Ticket or visit our official WordPress.org community pages.
Kadence Theme | Kadence Blocks | Starter Templates | WooCommerce Email Designer | Ascend | Virtue | Pinnacle
New Google Analytics code present, after purchase of Virtue Premium
- This topic has 3 replies, 2 voices, and was last updated 7 years, 5 months ago by
.
Hello Kadence!
Per a customer request to update our Virtue Theme, we purchased the premium version of Virtue, and now I see a second/new set of Google Analytics code in my source code. I searched thru Google Analytics suite, and this code is not from any of my properties. I deactivated every plugin I have, and it did not shut off the new instance of Google analytics code. Which leads me to believe the tracking code comes from the new Premium Virtue theme I just purchased yesterday.
As you may or may not know, a website can only run one set of tracking code. So when I bought your paid theme yesterday, and upgraded from the free version, there are 2 sets of tracking code now. My GADWP plugin and tracking are no longer working. Your tracking is over-riding my Tracking code. This is not acceptable.
If Kadence is tracking my website with their own set of code, I need to find how/where to remove your tracking, so my tracking will begin to work again.
Please advise ASAP. My tracking is not working until I get this resolved.
Thank you!
Sean
- The forum ‘Virtue Theme’ is closed to new topics and replies.
