Theme API Key Not Activating after Auto-Renewal

[Dave Kehoe]

Dave Kehoe

November 9, 2018 at 8:40 am

Hi,

So this is a bit complicated to explain.

So, last year, I activated Pinnacle Premium on a website I was making. I then copied this website over to a different server, and changed the domain name. Now, Pinnacle Theme licence has auto-renewed (renewed yesterday), but I can’t activate it (I only want to activate it on the new server/domain name – I don’t care about the old one). I’m not getting an error or anything when I try activate it.

Here’s what happens:
– On WordPress dashboard I get a msg saying “This theme is not activated! To get theme updates you must activate your theme! Click here to activate the license api key”
– I click the ‘Click here’ hyperlink and am brought to a screen where I can enter the API key and API email. I copy and paste them from the Kadence Account and click ‘Save Changes’. Screen refreshes and the values that were entered into API key / API email fields are gone – the screen looks the same as when I first landed on it. There is no error msg or anything
– When I go back to dashboard, I still get the “This theme is not activated! To get theme updates you must activate your theme! Click here to activate the license api key” msg

I assume it’s an issue with initially activating the api key on the old domain name and now trying to use it on the new one. Is there any way I can change this over?