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  • #109568

    Hey,
    Have you published both? Ensure that one isn’t just saved as a draft. Also, what are you settings in the testimonial edit page? Ensure that you are not limiting the posts to a specific category, etc. Let me know if there’s no change.

    Hannah

    #109565

    Ben,

    Here’s what happened on the “kill process” steps. During the time that I would experience a problem, I was not able to load the website from my desktop and Cpanel on the Godaddy site would indicate resource overload (2 CPUs at or over limits, 2GB of memory over limit and IO over limit). The CPanel/Software/PhP process list indicated an excessive number of processes running. This status persisted indefinitely until either the Godaddy tech took some actions to reset or had me execute the “kill processes” action from Cpanel. After this process reset, Cpanel would soon settle to very low resource usage. Several times after a short wait I then got into the same resource overload condition as soon as I attempted to load the website from a web browser on my desktop. I repeated this sequence multiple times. Attempts were made to restore a few different versions of the website (using Installatron on Cpanel) going as far back as a month. Even after restoring the old versions, Cpanel would immediately show a resource overload condition as soon as I launched the website from my desktop’s browser. I then, instead, went through the “kill processes” step and launched the website from my laptop. After doing so, the resource overload condition did not repeat. I then restored my latest version of the website via Cpanel and, using the laptop, I then disabled the widget dock plugin. Once it was disabled, I launched the website from my desktop. At that point, with both the website actively running on both the laptop and desktop, Cpanel showed no resource issues. The resource overload condition has not since repeated.

    On settings, I’m using PhP ver 5.6; google chrome ver 52.0.2743.116m (64 bit); wordpress 4.6; woocommerce 2.6.4 and the latest Kadence downloads from your website(Virtue Premium theme). PhP resource settings were never changed from Godaddy defaults (e.g., mem limit per script is 64MB). Total cache uses standard settings for page, database, object, and browser caches and CDN via cloudflare is used (as part of my troubleshooting I bypassed the cloudflare and changed the DNS servers to Godaddy defaults – this had no impact on the problem and hangs were experienced with cloudflare disabled).

    The reason that I suspected the widget dock plugin as the problem source was because the “smoking gun” for causing the problem was launching from the web browser on my desktop. I knew the problem was too many processes running and knew that the widget dock plugin had been recently installed and would take different execution paths dependent on states of “cookies” in the browser. A thought was that having the website open on multiple tabs on the desktop may have been a contributing factor. I still don’t know if the plugin caused the hang but do know that the hangs have not repeated since I have deactivated the plugin.

    #109559

    Are you just wanting to put a sidebar on your product page? You can do that right in the edit screen for the product page. Just scroll down to the “sidebar display” settings.

    Ben

    #109558

    Looks like your not using normal text (your using page-builder) in your post so wordpress can’t pull an excerpt and so you will need to define one.

    In your post edit page in the admin click “screen options” in the top right corner.

    Then enabled “excerpt”

    You will then have a custom excerpt box where you can add your own custom excerpt.

    Ben

    In forum: Virtue Theme
    #109557

    You can add a widget in the topbar and it would sit right above your menu.

    I would also like the logo to be further to the left.

    Are you saying you want the header to not be contained by the max-width 1170px which is your page content width?

    Ben

    #109551

    Ben,

    There were no errors other than timeouts for page not loading. On my Godaddy Cpanel, CPU, memory, and IO usage were at pegged at max and popup warning indicated that resource limits had prevented some website access. The Godaddy tech didn’t identify which processes were running but pointed me to look at the listing under Software/PhP processes. The tech said that typically loading is to have about six or so running processes listed – my Cpanel had a full page of processes running (the only process identifier there is a numeric code). The tech showed me how to recover the site by killing all processes. A number of other plugins are running besides the ones provided by kadence (woocommerce and some mods to that (e.g., checkout and shipping apps), better analytics, Yoast, WP total cache, events calendar, WP-mail-SMTP, contact form to email, and widget facebook like box.

    I don’t have any additional troubleshooting info to provide. It very well could have nothing to do with widget dock, but, as I said, the only way that I could ever get back up and running was to login as site admin from a different computer and disable the plugin. Once I did that, the site loaded without issue from the desktop that had experienced the problem. I’ll leave the plugin disabled (at least for now). If no one else is having any problem, then I guess there’s nothing else to investigate.

    #109549

    i used the page builder and WP News and Scrolling Widgets plugins, display in the front page, working well.
    but i want to change the title color to black, i tried change it through from page builder and widget, not working.
    could you help?
    website link: funo.co.nz

    #109548

    Hello, when you look at the description of the first blog article at the bottom left of the page, it reads the name and price of the articles that are sold on the woocommerce slide bar when you click on the article. How should I make it so it only appears the text that composes the blog article (in that case the latin writing)?

    my site : http://www.mtljtm.com/

    Cordially

    In forum: Virtue Theme

    In reply to: Title h1

    #109543

    You are best to add good content, use an SEO plugin like yoast SEO for your meta tags and never try to “game” google. It’s smart. If on your home page you have content that makes sense for an h1 tag then add it there. If you don’t then leave it off. But only an SEO excerpt could look through your site and really tell you the best options. So If you are worried then you should consult an SEO expert.

    Ben

    In forum: Virtue Theme

    In reply to: Metabox Help

    #109542

    Best to use a filter in a child theme:

    add_filter( 'cmb_meta_boxes', 'kadence_remove_slider_options_metaboxes', 60);
            function kadence_remove_slider_options_metaboxes($metaboxes) {
                foreach ($metaboxes as $key => $value) {
                    if($value['id'] == 'pagefeature_metabox'){
                        $key_feature = $key;
                    }
                }
                // feature page template
                $metaboxes[$key_feature]['fields']['0']['options'] = array(
                        array( 'name' => __('Shortcode Slider', 'virtue'), 'value' => 'cyclone', ),
                        array( 'name' => __('Video', 'virtue'), 'value' => 'video', ),
                        array( 'name' => __('Image', 'virtue'), 'value' => 'image', ),
                    );
                return $metaboxes;
                
            }

    Ben

    In forum: Virtue Theme

    In reply to: Disappearing photos

    #109541

    Please send a screen shot of what you see on your front page and what you see in the admin.

    You can use this site to upload screen shots: https://postimage.org/

    Ben

    #109539

    Hey,
    Don’t add this to files. Really best to never edit files in the parent theme. And to be clear that wouldn’t work anyway.

    Go to theme options > theme extensions. Enabled “header and footer scripts” save and reload the page.
    Then add your script into the theme options > header and footer scripts > header script area.

    Ben

    #109536

    you can hide those two with css:

    .page-id-4281 .entry-content .panel-grid-cell.panel-grid-cell-empty {
        border: 0;
    }

    Or manually set a height.

    Ben

    #109534

    Were you getting an error on the page? like are you talking php memory errors?
    The widget dock is minimal plugin. It’s actually being used on this site as well without issues. What other plugins are you running. What version of the theme wordress? What widget did you add into the widget area?

    The widget dock doesn’t run any browser specific stuff in your admin? The only cookies would be used on the front end. When the tech checked your processes what were the processes that were running?

    Ben

    In forum: Pinnacle Theme

    In reply to: Full Size Page Header

    #109533

    The page title area is designed to have a page title. with your background image being a background image. It’s not the same as placing an image into the header.

    See here for background image sizing: https://www.kadencewp.com/background-image-sizing/

    On your site it appears that you are hiding the page title with css:

    .page-header h1 {
        opacity: 0;
    }

    The height the the page title area is based on your title and the padding around it (you can change padding on a page by page basis).

    If you are wanting to change how this is supposed to work you can override any page title to instead use a slider and that would allow you to set a height based on your image through the slider settings.

    Ben

    #109529

    Hi Hannah and Ben.

    Following this topic, it’s possible to have the border when the column has content?
    This because as you can see in my webpage

    http://carlabrito.com/publicationsexhibitions

    I put one more column, and create a line with 3 columns to be in fit in the center.
    But as I don’t have content, the rectangle is empty.

    Or another solution is to have all the columns with the same size, even without content.
    It’s not a problem, if the first solution is not possible.

    Thank you.

    Regards,
    Carla Brito

    #109527

    Thank’s a lot 🙂 Now, I have pagebuilder in portfolio too.

    #109525

    You should go into Appearance> Getting Started, and activate the recommended plugins.

    Then, you need to go into Settings> Page Builder, and choose to enable page builder on Portfolio posts, and anywhere else on your site where you might want to use it.

    Try that and let me know if anything changes.

    In forum: Pinnacle Theme

    In reply to: Site Page Title

    #109524

    You should be able to update while in maintenance mode. And yeah, with a wordpress update it’s good to back your site up. You don’t need to everytime you update the theme or plugins though.

    I went ahead and updated your plugins and the theme for you, but you need to go into your account on this page to get your api key. It needs to be inputted into Appearance> Getting Started.

    Here is the CSS for your About Me page.

    .page-id-8 h1.kad-page-title {
        text-align: right;
    }

    Let me know if you need anymore assistance.

    -Kevin

    #109523

    Hmmm… I really don’t know what’s wrong.
    I can’t create portfolio with Pagebuilder.
    If you can look this prinscreen: http://imgur.com/a/jEtGo

Viewing 20 results - 30,421 through 30,440 (of 53,646 total)