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In forum: Ascend Theme

Topic: Ascend Testimonial Centering

Ellen Green

March 4, 2019 at 5:00 pm #218625

Hello,

No matter what I try (adjusting margins and/or padding for the widget), the testimonial box will not center between the arrows on my websites.

Here is an example – please see the testimonial carousel at the bottom of this page:
*Login to see link

Thank you for your help.

In forum: Virtue Theme

In reply to: Homepage doesnt work/show correctly on mobile version and white screen

Ben Ritner

March 4, 2019 at 3:40 pm #218615

Are you not seeing updates still? Now that your cache on the server is cleared I see the site on desktop and mobile with updated images.

Ben

In forum: Membership Forums

In reply to: Media Gallery setup

Ben Ritner

March 4, 2019 at 2:15 pm #218602

Your error states that curl_init() is an undefined function. But it should be defined since it’s part of PHP including php7.

http://php.net/manual/en/function.curl-init.php

So what that tells me is that when you turned on PHP 7.2 you didn’t start the curl module. which would break any WordPress site 100 times because curl is used in many places in WordPress.

Ben

In forum: Virtue Theme

In reply to: add search to secondary menu

Carrie

March 4, 2019 at 1:59 pm #218597

A general site search please.

In forum: Membership Forums

In reply to: Media Gallery setup

Sharon

March 4, 2019 at 1:55 pm #218593

This reply has been marked as private.

In forum: Virtue Theme

In reply to: Widgets are not active when I go to Edit with Elementor

Cynthia Powers

March 4, 2019 at 1:49 pm #218592

Hi Ben:

We activated Jetpack and I set-up shipping.

See previous note about deactivating Black Studio Tiny MCE widget. I was able to start work with Elementor while this was active but I could not return at another time to edit. I do not understand these things, I’m just trying to streamline my site so that it is functional.
I will also delete this plugin.

For now I can work in Chrome. Firefox still doesn’t like the situation. But I still have some refining to do with the plugins so that might straighten out Firefox.

For now, as long as I can work in one browser, I can work on the site.

Thanks for your attention to this matter.
Cynthia

In forum: Virtue Theme

In reply to: Widgets are not active when I go to Edit with Elementor

Ben Ritner

March 4, 2019 at 1:36 pm #218590

What have you changed since I was on your site last and we had this working: https://www.kadencewp.com/support-forums/topic/elementor-display-during-edit-page/

Have you installed another plugin? changed a setting? Is this happening only on one product.

In forum: Ascend Theme

Topic: “Call Today” text appeared in menu

Anonymous

March 4, 2019 at 1:03 pm #218579

Hi there,

One of my clients had a strange thing happen.

The words “Call Today” appeared in the top nav menu on her website, right next to the Contact menu item.

See here:
*Login to see link

She doesn’t want this there, and I cannot see where it is written in order to delete it. I checked the menu settings and it’s not there. Any ideas how to make this go away?

Thank you!

// Amber

In forum: Ascend Theme

In reply to: Cart Summary wrong language
Ben Ritner

March 4, 2019 at 10:31 am #218544

I don’t understand what you are wanting to do. Editing ascend.pot will do nothing on your site, a pot file is not read by wordpress.

If you are going to edit translations manually then you will need this desktop app: https://poedit.net/

Then you will need to create your language files and translations files. You need the .mo and .po files. Then you can upload them to your child theme and add a function in your child theme to call the language files.
```
function child_theme_slug_setup() {
    load_child_theme_textdomain( 'ascend', get_stylesheet_directory() . '/languages' );
}
add_action( 'after_setup_theme', 'child_theme_slug_setup' );
```
Ben
In forum: Virtue Theme

Topic: add search to secondary menu

Carrie

March 4, 2019 at 10:19 am #218541

Hello
*Login to see link
I am using virtue premium, not a child theme. Is there a way to add the search feature to the seocndary menu?

Thanks so much,
Carrie

In forum: Ascend Theme

In reply to: Kadence Slider movie is delayed in Mac OS browsers

Ben Ritner

March 4, 2019 at 10:05 am #218533

If you are viewing on any new browser (and depending on your internet speed) there could be a short delay as the video starts to download. I didn’t notice any short delay when I visited your page with a mac.

Ben

In forum: Ascend Theme

In reply to: Product Carousel, is it possible to change the product image with thumbnail?

mariella.molina

March 4, 2019 at 10:05 am #218532

This reply has been marked as private.

In forum: Ascend Theme

In reply to: Product Carousel, is it possible to change the product image with thumbnail?

mariella.molina

March 4, 2019 at 10:04 am #218531

This reply has been marked as private.

In forum: Membership Forums

In reply to: Kadence AMP Header Issue and PHP Error in Admin Area

Ben Ritner

March 4, 2019 at 9:54 am #218524

I see the issue with the php notice, I’ll get an update out for that, it wouldn’t have any effect though, certainly not on the front end of the site that whole section of code only loads in the admin settings page.

Haven’t been able to recreate a missing header, looks like amp is off for your site currently.

Ben

In forum: Membership Forums

Topic: K Galleries not showing settings

Jarek

March 4, 2019 at 9:47 am #218520

Hi,

I use the template Virtue Free and plug K Galleries – the plugin does not show settings.
PHP version 7.2, WP 5.1.

Please help.

Site: http://www.goldengranit.pl

Best regards
Jarek

In forum: Ascend Theme

In reply to: Site load time & mobile menu

Kevin

March 4, 2019 at 9:06 am #218515

Hello,

For image optimization, I recommend reading through this post. It lists some good practices to make sure your file sizes don’t slow down your site:
https://www.kadencewp.com/best-practices-for-images-sizes-and-optimization-in-wordpress/

Then I recommend making sure you’re following this guide to improve site speed:
https://www.kadencewp.com/need-for-speed/

Which pages are you having issues with in mobile? I just took a quick look through your site on my iphone 6s and it seems to be loading fine.

Take a look at this speed test tool:
https://tools.pingdom.com/#5a525cd99d000000

Your site is actually loading pretty quickly. Take a look at those posts and let me know if you find them helpful.

-Kevin

In forum: Ascend Theme

In reply to: Product Carousel, is it possible to change the product image with thumbnail?

Kevin

March 4, 2019 at 9:01 am #218514

Hello,

I’m not sure I understand your goals. Are you wanting to be able to cycle through your product images within the carousel? Is it possible for you to share a link to a site that already does this so I can see what you’re after?

Thanks,
Kevin

In forum: Membership Forums

In reply to: plugin detraduction arabe ou Multilingue

Kevin

March 4, 2019 at 8:57 am #218513

Hello,

For a multilingual site, you’ll need to use either WPML or Polylang to translate the site.

Here’s a guide to getting started with WPML:
https://www.kadencewp.com/working-wpml/

-Kevin

In forum: Membership Forums

In reply to: Kadence Galleries Breaking “Add Media” in Gutenberg Image and Gallery Blocks

Kevin

March 4, 2019 at 8:51 am #218511

Hello,

I’m not experiencing this on my site. Are you currently up to date with all plugins, the theme, and wordpress?

-Kevin

In forum: Membership Forums

Topic: plugin detraduction arabe ou Multilingue

GWamal

March 4, 2019 at 5:42 am #218490

bonjour, je souhaite créer un site e-commerce en français avec possibilité de choix de langue en arabe pour les utilisateurs.

quel plugin puis-je utiliser et avec quel theme kadence ?

merci pour vos réponses et conseils
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