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In forum: Virtue Theme

Topic: SiteOrigin PageBuilder vs Kadence Blocks Pro

Diana

December 5, 2018 at 3:50 pm #209972

I’ve used Virtue Pro many times and have happily used SiteOrigin PageBuilder with it. I’m starting a new website and notice that SiteOrigin PageBuilder is no longer on the list of suggested plugins to install. My question is – if I install SiteOrigin PageBuilder and use it to build the site, what will happen when Gutenberg comes into play? Will it affect the site? Should I install Kadence Blocks Pro and wait for Gutenburg? Will SiteOrigin PageBuilder play well with Gutenburg? It’s a bit confusing and I don’t want to have to go back and clean up after Gutenburg comes into use.

In forum: Virtue Theme

In reply to: WooCommerce catalog subcategories broaken

Ben Ritner

December 5, 2018 at 1:28 pm #209964

Hey,
The filter is only designed to filter what is on the page. It’s not a replacement for a menu and can’t work to query all the products on your site. It only will filter what is loaded on the page. So for a store your size you should not use it. You should use menus and link to sub category pages.

You can turn off the filter in your theme options > shop settings.

Ben

In forum: Ascend Theme

In reply to: Mosaic gallery type – wrong aspect ratios
Ben Ritner

December 5, 2018 at 10:48 am #209952

Hey,
The issue is the size of the images on your site for example: https://simonhoggphotography.com/wp-content/uploads/2018/12/SHP180610A004_sRGB_WEB1000.jpg

Is only 1000×668.

The crop size would be 800×800. And the retina size 1600×1600.

When an image isn’t at least the crop size it gets output “as is” in the largest size available.

If the size you have it as large as you can go then you could add this css to at least keep the images from warping, it just means they will align from the left:
```
.g_mosiac_item_inner .kt-intrinsic img.kt-gallery-img {
    width: auto;
    min-width: 100%;
    max-width: none;
}
```
In forum: Virtue Theme

In reply to: Change permalink from Plain to Post name. When preview page WP cannot find page.

Ross

December 5, 2018 at 2:34 am #209927

So changing permalink in Flywheel hosted site worked without any problems at all.

In forum: Virtue Theme

Topic: WordPress admin panel

admin112

December 5, 2018 at 12:23 am #209925

Hello Team,

I am not sure of this query pertains to Kadence directly but offlate my wordpress admin panel does not load completely and has become extremely slow.

I have to refresh the page several times to make any update to the website – *Login to see link

There does not seem to be any connectivity issue as other websites load perfectly fine. I have not added any new plug-in either or have made any major change apart from text/ image updates to the website.

Also, this happens only sometimes in a day while at other times it seems to be working fine.

i do not have a technical background. Could you guide me on find out what the issue could be or perhaps take a look at the admin panel itself? I am not sure if this falls under the purview of your support but would really appreciate your help on this.

Many thanks!

In forum: Ascend Theme

In reply to: Remove PayPal buttons from product description

Hannah

December 4, 2018 at 11:07 pm #209923

Hey,
I don’t believe the theme is outputting those buttons. Do you mind posting a link to your site so I can have a look?
Thanks!

Hannah

In forum: Virtue Theme

In reply to: Change permalink from Plain to Post name. When preview page WP cannot find page.

Ross

December 4, 2018 at 5:43 pm #209916

Hi Ben,

By ‘update the permalinks and save them’ you mean save permalink change in settings not re-save each page? I will make the changes on my flywheel site and if there is still a problem could someone have look?

Ross

In forum: Pinnacle Theme

Topic: SiteOrigin Post Carousel navigation arrows not showing up on mobile devices…

dawnh

December 4, 2018 at 5:37 pm #209915

Hi,

The SiteOrigin Post Carousel navigation arrows are not showing up on mobile devices mode but do show up for tablet & desktop devices. How do I fix this?

Thank you.

Dawn

In forum: Virtue Theme

In reply to: Updated Theme is conflicting with another plugin

Ben Ritner

December 4, 2018 at 5:29 pm #209911

Hey,
1. From my records you didn’t renew your membership after the first year.
2. You should use your api key for virtue.
3. Can you send me a login to your site using “set as private reply” I can login and activate it so I can see whats happening.

Ben

In forum: Virtue Theme

In reply to: Updated Theme is conflicting with another plugin

Carolee

December 4, 2018 at 5:19 pm #209908

Yes, I probably did register with my membership key. Why is it no longer active? and what do I use to register with?

The current Virtue theme is 4.8.7

When I have my Modern Tribe plugins called Event Tickets and Event Tickets plus activated, the home page does not come up when I go to http://www.thesocialginger.com.

I tested out my site with a different theme and the plugin worked fine with that other theme.

Do these answers help you to figure out what is going on?

In forum: Virtue Theme

Topic: Updated Theme is conflicting with another plugin

Carolee

December 4, 2018 at 5:07 pm #209905

I recently updated the Virtue theme and noticed my Events plugin by Modern Tribe is having issues when activated. I had purchased a subscription for unlimited licenses for the virtue theme. I have some questions.

1. Is the subscription only for a year and needs to be renewed every year?

2. If it does need to be renewed annually, do you think this is the problem why all of a sudden I am having issues with the theme?

3. When I look at my subscriptions page that lists two websites that use the theme, it says that both licenses are invalid, is this because I need to renew?

4. Are you able to help me troubleshoot why the updated virtue theme is causing problems with my event plugin?

In forum: Virtue Theme

In reply to: Change permalink from Plain to Post name. When preview page WP cannot find page.

Ross

December 4, 2018 at 4:44 pm #209903

Hi Kevin,

I made the change on a test site to check that it works but the test site is difficult to make public. I can make it on my public site because it seems to be reversible. But first, could you confirm that the WP requires the guid field in wp-posts should match the url from edit pages.

Thanks

Ross

In forum: Virtue Theme

In reply to: Custom Fields in Staff + Testimonials?
mikes

December 4, 2018 at 3:12 pm #209895

Hi Ben,

I recently updated this site from Virtue Premium 4.0.6 to version 4.8.7.
This broke the custom metaboxes. I looked through the metabox folder in the 4.8.7 version and it looks like the old hook cmb_meta_boxes is now cmb2_admin_init? I tried just switching the hook in the below code but that blows out the backend and just gives a white page so I set it back temporarily. Could you point me in the right direction to update it so it works with cmb2 in the new theme?
```
/* CUSTOM KANJI IMAGE LINK FOR PAGE HEADER TITLES */
add_filter( 'cmb_meta_boxes', 'atk_page_custom_metaboxes' );
function atk_page_custom_metaboxes( array $meta_boxes ) {

	// Start with an underscore to hide fields from custom fields list
	$prefix = '_atk_';

	$meta_boxes[] = array(
				'id'         => 'atk_page_title_kanji_img_meta',
				'title'      => __( "ATK Page Title Kanji", 'virtue' ),
				'pages'      => array( 'page', ), // Post type
				'context'    => 'normal',
				'priority'   => 'high',
				'show_names' => true, // Show field names on the left
				'fields' => array(
					array(
						'name' => __( "Kanji Image", 'virtue' ),
						'desc' => __( "This will go behind the page title.", 'virtue' ),
						'id'   => $prefix . 'kanji_img',
						'type' => 'file',
					),
				)
			);
		return $meta_boxes;
}

/* CUSTOM STAFF RANK METABOX */
add_filter( 'cmb_meta_boxes', 'atk_staff_custom_metaboxes' );
function atk_staff_custom_metaboxes( array $meta_boxes ) {

	// Start with an underscore to hide fields from custom fields list
	$prefix = '_atk_';

	$meta_boxes[] = array(
				'id'         => 'atk_karate_title_meta',
				'title'      => __( "ATK Karate Title", 'virtue' ),
				'pages'      => array( 'staff', ), // Post type
				'context'    => 'normal',
				'priority'   => 'high',
				'show_names' => true, // Show field names on the left
				'fields' => array(
					array(
						'name' => __( "Karate Title", 'virtue' ),
						'desc' => __( "This will go above the staff Image", 'virtue' ),
						'id'   => $prefix . 'karate_title',
						'type' => 'select',
						'options' => array(
							array( 'name' => __('', 'virtue'), 'value' => '', ),
							array( 'name' => __('Shidoin', 'virtue'), 'value' => 'Shidoin', ),
							array( 'name' => __('Sempai', 'virtue'), 'value' => 'Sempai', ),
							array( 'name' => __('Sensei', 'virtue'), 'value' => 'Sensei', ),
							array( 'name' => __('Renshi', 'virtue'), 'value' => 'Renshi', ),
							array( 'name' => __('Shihan', 'virtue'), 'value' => 'Shihan', ),
							array( 'name' => __('Shidoshi', 'virtue'), 'value' => 'Shidoshi', ),
							array( 'name' => __('Kyoshi', 'virtue'), 'value' => 'Kyoshi', ),
							array( 'name' => __('Hanshi', 'virtue'), 'value' => 'Hanshi', ),
						),
					),
				)
			);
		return $meta_boxes;
}
```
In forum: Ascend Theme

In reply to: Homepage Product Carousel – Pricing alignment
Hannah

December 4, 2018 at 12:16 pm #209878

Change this css:
```
.slick-slider .product_item .price {
    text-align: center;
}
```
to this:
```
.slick-slider .product_item .price {
    text-align: center;
    padding: 0;
}
```
Which pages are you not seeing the footer on? I’m seeing it across your site.

Hannah
In forum: Ascend Theme

In reply to: Woo Orders: Making phone number mandatory

Kevin

December 4, 2018 at 11:55 am #209872

Hey,

How exactly are you adding the phone number to your order form? Can you give specific directions so I can replicate the configuration on my site?

-Kevin

In forum: Ascend Theme

Topic: Woo Orders: Making phone number mandatory

Anonymous

December 4, 2018 at 11:48 am #209869

Hello,

I have set my Woocommerce to make adding a phone number mandatory for anyone placing an order – but in spite of the settings I have selected, it’s still displaying as optional.

We actually had an order come in today on the site (even though it’s still “under construction”) and the person who placed the order didn’t include their phone number, and we need to get ahold of them for a question about shipping. So it’s pretty urgent that we sort this out before additional orders come through.

Screenshot: *Login to see link

Thank you!

In forum: Ascend Theme

In reply to: Homepage Product Carousel – Pricing alignment

mc1

December 4, 2018 at 9:18 am #209851

I can’t because the site is in dev – but here is a screenshot:

https://www.amazon.com/clouddrive/share/MEIiWML2Ry62AqXrs9x3aJ4WfRNQLlMZKI9ha6GXNEp

In forum: Virtue Theme

In reply to: Change permalink from Plain to Post name. When preview page WP cannot find page.

Kevin

December 4, 2018 at 8:09 am #209845

Hey,

Can you view the posts or pages once they are published? Can you post a link to your site so I can check if something obvious is keeping this from working properly?

-Kevin

In forum: Virtue Theme

In reply to: Both Sidebars

Eugene

December 4, 2018 at 4:35 am #209837

Hi Hannah,

That’s the solution I was considering but I was hoping there was a way to do it within the theme itself. I’m building the site for someone else and am trying to make it as easy as possible for them to manage. I will make do with this solution for now.

Thank you Hannah!

In forum: Virtue Theme

In reply to: Problem showing mobile slider on tablet

Peggy

December 4, 2018 at 2:10 am #209830

Hi

The cache plug-in is disabled on my site.

The tablet is a ASUS zenpad 10 tablet :
https://www.darty.com/nav/achat/informatique/portables/tablette/asus_z300m-6l023a.html
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