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In forum: Virtue Theme
In reply to: Updated Jet Pack … now can’t get into my site :(
Do you have a hosting provider that you can contact? They can access your files remove the jetpack file which would restore your site.
Else do you have access to cpanel or ftp access so you can remove the jetpack files and restore your site.
Ben
In forum: Virtue ThemeIn reply to: Updated Jet Pack … now can’t get into my site :(
Hi Ben … sort of gathered that 🙂
But where do I go from here … can’t even get into my site to do any admin … no idea how to restore from backup either
I’m lost and confused 🙂
In forum: Ascend ThemeIn reply to: SiteOrigin Page builder issue with WPML
Thanks Ben, this has worked.
Apologies, I didn’t mean it to sound like you were responsible for fixing it due to the recommendation. I just wasn’t sure if I needed to approach you first about it before going to SiteOrigin.I’ll make sure to remember your advice on the translation.
Thanks again as always,
AnthonyIn forum: Virtue ThemeIn reply to: WooCommerce Product Table not responsive on phones
You can host it using a site like this: https://postimages.org/
Then just paste the url here.Hannah
In forum: Ascend ThemeIn reply to: SiteOrigin Page builder issue with WPML
Hey,
It’s recommended as much as elementor and brizy. It comes down to what you need.The major thing with site origin and WPML is to make sure “panels_data” meta is being translated not copied.
Try editing now, i should have updated your home page to translate panels_data and not copy it.
Ben
In forum: Virtue ThemeIn reply to: Add space below secondary menu
This reply has been marked as private.In forum: Virtue ThemeTopic: WooCommerce Update
Hi I started to up date the WooComerce 4.3.7.2 on a couple of sites and then quit. On the product page now every image on the price/size when clicked shows the 50z50 image instead of the normal. Are you working on an update to correct this?
Kindest Regard
TedIn forum: Membership ForumsIn reply to: Product Thumbnail size
Hey, Just for clarity Woo extras only controls the product gallery on the single product pages. Not the archive image sizes.
I turned off the setting in the theme options and changed the crop setting in your woocommerce settings (for some reason you had not changed that yet). You can see it working on your site now.
Ben
In forum: Ascend ThemeIn reply to: Image help
Thank you Kevin. That worked.
How do I go about removing that cache from my site? I can’t find it on the installed plug-ins list to deactivate and remove it.
In forum: Virtue ThemeHi Nicky,
Your site is in maintenance mode. Are you able to send login info so I can take a look? Or else temporarily remove maintenance mode?Hannah
In forum: Ascend ThemeGood Afternoon,
I’m having trouble with my Welsh language home page reverting to English after making any changes to the page and updating. I contacted WPML support and after some testing it seems to be SiteOrigins Page builder widget (Main plugin not Widgets bundle) thats causing the issue. (I deactivated all plugins except WPML and when I activated the SiteOrigin plugin the issue occurred.)
As this is a Theme recommended plugin I though I’d enquire here first. Can you help?
Thanks,
AnthonyIn forum: Virtue ThemeIn reply to: Updated Jet Pack … now can’t get into my site :(
Hey Rodney,
So you no longer have access to even the admin area of your site, is that right? You should contact your host and ask them to back up for you.
Are you using the latest version of the theme? I would suggest contacting jetpack to see if they have any insight on this. Let me know if not.Hannah
In forum: Virtue ThemeHi guys
Updated jet pack (and other plug-ins) on my site – *Login to see link – and getting following error when trying to access
I have no idea what it all means and how / where to even fix it 🙁
Your help would be greatly appreciated … thanks in advance, Rodney
Warning: require_once(/var/www/vhosts/exonumia.nz/httpdocs/wp-content/plugins/jetpack/class.jetpack.php): failed to open stream: No such file or directory in /var/www/vhosts/exonumia.nz/httpdocs/wp-content/plugins/jetpack/jetpack.php on line 68
Fatal error: require_once(): Failed opening required ‘/var/www/vhosts/exonumia.nz/httpdocs/wp-content/plugins/jetpack/class.jetpack.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/vhosts/exonumia.nz/httpdocs/wp-content/plugins/jetpack/jetpack.php on line 68
In forum: Virtue ThemeHi Team,
I’ve constructed an online menu and order system on this site using WooCommerce and Product Table Pro from Barn2 Media.
On screen widths smaller than 450px, the “Add to Cart” button is getting cropped. I have tried switching to 2016 theme and the problem goes away. When it is working properly, there is a small “+” sign on the left which shows the additional details.
An example page where you can demonstrate this is: *Login to see link
It looks like Virtue is preventing the “+” sign from appearing.
Please can you help?
Thanks,
Phil.In forum: Ascend ThemeIn reply to: Image help
I just googled “bluehost” they’re a hosting company and they offer their own cache plugin. My site isn’t hosted with that company at all.
In forum: Ascend ThemeIn reply to: Image help
I just checked and I’m only seeing wp fastest cache active, the only one I use on all of our sites. I don’t see bluehost as an installed plug-in. Where can I find it to remove it?
In forum: Ascend ThemeIn reply to: Image help
It looks like you’re running two caching plugins on your site. Bluehost seems to have a cache, as well as wp-fastest cache. Can you try clearing both of them to see if that makes a difference?
You should avoid having two plugins that are intended for the same function.
-Kevin
In forum: Ascend ThemeIn reply to: Image help
Hey,
Have you tried clearing your site’s cache? Sounds like that may be the cause of your issue.
-Kevin
In forum: Ascend ThemeTopic: Image help
Hello,
My site *Login to see link
On the homepage of my site, mid body of the homepage I have a background with stripe black and grey image with the text “The Perfect 360 Waves”. For some reason it displays this way on desktop, but shows a previous image I had on mobile version. How can I make it so that the images on both desktop and mobile display with the black and grey striped background?
In forum: Ascend ThemeIn reply to: Customize Topbar Search Icon?
This reply has been marked as private.
