Search Results for 'site'

[Hannah]

Hannah

#203307

Hi Shellie,
Sorry to hear this. I haven’t heard of others experiencing this. Have you tried contacting your host? I would suggest doing so to see if they have insight. Would you also mind providing a link to your site?

Hannah

[lvshell702]

lvshell702

#203306

All I get now is internal server error on the front page. I was getting fatal error maximum execution time of 30 seconds exceeded in imagick.php. I added code to the config file to allow 300 sec to load and it solved that problem… however I was still intermittently getting the 500 error code. Now thats all I get.
I also noticed an issue with uploading images… I get an HTTP error. That’s all it says and it won’t load the image. I need to go in and have it regenerate thumbnails for it to come up.

All of this is since I updated to 4.8

I really need to get this working. I changed back to the free version of virtue and the site works, so its obviously something going on with the premium version.
I also tried uploading the old version 4.79 and it fails….
Is there a previous version I can get access to? My site looks horrible with the free version.

Please help. My site is totally down.

[lvshell702]

lvshell702

#203306

All I get now is internal server error on the front page. I was getting fatal error maximum execution time of 30 seconds exceeded in imagick.php. I added code to the config file to allow 300 sec to load and it solved that problem… however I was still intermittently getting the 500 error code. Now thats all I get.
I also noticed an issue with uploading images… I get an HTTP error. That’s all it says and it won’t load the image. I need to go in and have it regenerate thumbnails for it to come up.

All of this is since I updated to 4.8

I really need to get this working. I changed back to the free version of virtue and the site works, so its obviously something going on with the premium version.
I also tried uploading the old version 4.79 and it fails….
Is there a previous version I can get access to? My site looks horrible with the free version.

Please help. My site is totally down.

[Ross]

Ross

#203304

This reply has been marked as private.

[Holger]

Holger

#203303

Hi, I always use the latest versions of Theme, Elementor and all other plugins. Yes I had disabled all other plugins. A PHP error message is not displayed. This error does not always occur! If I try many times then it works.
A hint: I use multisite. Can this have anything to do with it? Do you have experience with it?

[Ben Ritner]

Ben Ritner

#203283

Hey,
So it looks like you have been infected with a type of malware. Doesn’t always mean you were hacked but your site is not secure. Right now there is a redirect taking place for traffic coming to your page from google but not direct traffic. This likely means some malware code was added to a theme or plugin or core WordPress file or the htaccess server file.

The login you sent doesn’t let me see anything.

Here are the steps I suggest for you.

1. In the users of your site, any with admin permissions change the passwords.

2. I don’t know who you are hosted with, but many hosts would help resolve this for free, some won’t, some will charge. But you need someone who understands website administration to search for malware files and remove them. A workaround can be to restore from a backup if you know the exact date of infection (in your case that would be really hard to know). Or to manually remove all of the files on your site (while leaving the database intact and manually replacing them with files downloaded from the correct sources so you can be sure they are coming to you clean.

Next, you need to check the htaccess file and make sure that was only what WordPress core adds.

Then run the tests and see if you’re still seeing a redirect. If you are then the malware is deeper and part of some server files that only your host could help you with. But that is unlikely.

Once clean I also suggest changing the database user password just in case that was compromised. That is another thing most hosts can help you with.

3. Install https://wordpress.org/plugins/sucuri-scanner/
go through the hardening steps and make sure you have alerts set up so you would be alerted if files were changed.

4. Install SSL on your site. Pretty much every decent host offers this for free.
https://www.kadencewp.com/adding-ssl-wordpress/

5. After all that you need to take a hard look at what allowed the infection in the first place. The most likely cause is through bad management of your server. That could mean on your hosts part or on your web administrators part. If you are on a shared server then it’s possible it just came through another site that you are sharing the server with. If you were running WordPress or plugins/themes that were out of date that is another security issue and especially with WordPress could be the cause. This falls back to issues that can be caused by your web administrator.

Finally, make sure you don’t have any plugins from untrusted sources.

In the end, it could be caused by so many things both users inflicted or server inflicted that it’s very hard to give any solid explanation of the cause but it’s a good time to examine the things you are doing and the plugins you are using.

Ben

[Kevin]

Kevin

#203280

Hey,

It seems that someone has added the redirect to your site. I’m not sure of the next steps you need to take, but this definitely is not something that the theme is controlling.

I’ll flag this for a developer followup so that Ben can assist ASAP.

-Kevin

[Kevin]

Kevin

#203279

To my knowledge, there is no way to do this site wide. You will have to manually set it within each post.

-Kevin

[Ben Ritner]

Ben Ritner

#203278

Hey,
In the future please create new topics for new questions. Helps keep things more organized.

1. The css I posted is fine, you have a broken css in your custom css box that is breaking the whole box which is why you are not seeing any changes. For example:

.homepromo {margin-top:-45px;"}

That shouldn’t have any " in it.

Or this:

@media (min-width: 768px) .page-header>p.subtitle {
    display: none;
}

Is broken if you want to use a media query it must be properly wrapped like this:

@media (min-width: 768px) {
.page-header>p.subtitle {
    display: none;
}
}

Remember also that I specifically asked for a link to where you had tabs to see what kind of content you had in them. If you change which content is inside the tabs you add then you will need to update css.

2. You can use this css to hide the subtitle on mobile:

@media (max-width: 768px) {
p.subtitle {
    display: none;
}
}

3. hiding the call to action on a single page would be this:

.page-id-1870 .kt-call-sitewide-to-action  {
    display: none;
}

4. Use this:

.home_blog {
    padding-top: 0;
}

[Kevin]

Kevin

#203271

Hello,

I’m on version 4.8 without any issues. Have you tried deactivating plugins to see if the theme options work properly when a certain plugin is OFF?

Can you also post a link so I can take a look at your site?

-Kevin

[Elaine]

Elaine

#203268

What I’m doing is reskinning an existing site with Virtue. The form was fine in the custom theme that was there before but for Virtue it doesnt want to cooperate. I’ll send you a link via pm as soon as I activate Virtue again (I have the old theme showing while I add all the new content and switch back and forth as I need). No new plug ins were added other than the Virtue ones, and Page Builder.

Elaine

[Lukas]

Lukas

#203261

Hi,

I have a portfolio of products, grid setting to Square 1:1. But on the actual portfolio post detal page (single portfolio), the image is cropped, not 1:1:
*Login to see link

Is there a setting or a function I can use to remove the crop? I tried changing the max-width and height CSS values for img(although not sure I want to change it for all images on site) and also for .single-portfolio .portfolio-single-img, but that doesn’t seem to have much effect. I.e. setting the height is ignored, regardless of the value, even something tiny – the image height doesn’t change:

.single-portfolio .portfolio-single-img {
width: 56% !important;
height: 55% !important;
}

height remains the default one.

thanks,
Lukas

[Lukas]

Lukas

#203261

Hi,

I have a portfolio of products, grid setting to Square 1:1. But on the actual portfolio post detal page (single portfolio), the image is cropped, not 1:1:
*Login to see link

Is there a setting or a function I can use to remove the crop? I tried changing the max-width and height CSS values for img(although not sure I want to change it for all images on site) and also for .single-portfolio .portfolio-single-img, but that doesn’t seem to have much effect. I.e. setting the height is ignored, regardless of the value, even something tiny – the image height doesn’t change:

.single-portfolio .portfolio-single-img {
width: 56% !important;
height: 55% !important;
}

height remains the default one.

thanks,
Lukas

[Arjan]

Arjan

#203259

Dear Kadence,

It seems that our site gets strange redirects from google when clicking on specific sub-pages. Is that anything to do with wordpress, are we hacked?

[Arjan]

Arjan

#203259

Dear Kadence,

It seems that our site gets strange redirects from google when clicking on specific sub-pages. Is that anything to do with wordpress, are we hacked?

[Vladimir]

Vladimir

#203252

Hey,
This is actually for all categories of shop =)

Site:
https://serebrov.online/shop/

[My]

My

#203251

This reply has been marked as private.

[Elaine]

Elaine

#203238

Hi – I’m using the Virtur Premium theme. I’m trying to set up a very basic gravity form but cant seem to style it properly. I got styling tips from another site, however my primary problems are: the form window is too small even though its set as full width – which means that I can’t lay two fields next to eachother even with their preset classes, I also cant center the form even if I try pagebuilder and put it in a center column, OR if I put it on a regular page with a text justify of center. I am using the “add form” option in the page text box. I also noticed that if I put it on a page that has a layered kadence slider, the slider images wont show at all.

Has anyone have any tips or hints to fix these issues? I’ve been trying for hours and I’m at a loss. Thank you!

Elaine

[Elaine]

Elaine

#203238

Hi – I’m using the Virtur Premium theme. I’m trying to set up a very basic gravity form but cant seem to style it properly. I got styling tips from another site, however my primary problems are: the form window is too small even though its set as full width – which means that I can’t lay two fields next to eachother even with their preset classes, I also cant center the form even if I try pagebuilder and put it in a center column, OR if I put it on a regular page with a text justify of center. I am using the “add form” option in the page text box. I also noticed that if I put it on a page that has a layered kadence slider, the slider images wont show at all.

Has anyone have any tips or hints to fix these issues? I’ve been trying for hours and I’m at a loss. Thank you!

Elaine

[mgsartor]

mgsartor

#203228

Thanks for all the assistance on this issue and the extra help troubleshooting issues with my site. I would never have though of clicking the button again to see the Confirmation message. Excellent support as always! Awesome theme! Thanks!

[Ben Ritner]

Ben Ritner

#203226

Hey,
That link is to cpanel. Could you send me a link and login to your WordPress site. The admin of your WordPress site is where I would like to look.

Ben

[tillman.stevens]

tillman.stevens

#203225

This reply has been marked as private.

[Ben Ritner]

Ben Ritner

#203224

A login to your wordpress site.

You can click the check box for “Set as private reply”

Ben

[tillman.stevens]

tillman.stevens

#203217

I have installed the Ascend Premium theme and set my api keys and saved them.
When I attempt to use: Getting Started > Import Demo Content > Install Importer, the results are ERROR

I have attempted to manually add the plugin by downloading it and using:
Plugins > Add New > Upload Plugin > Kadence Importer.zip,
the results are ” The link you folloed has expired. Please try again”

I am unable to progress in my site design. Are you able to help?

[tillman.stevens]

tillman.stevens

#203217

I have installed the Ascend Premium theme and set my api keys and saved them.
When I attempt to use: Getting Started > Import Demo Content > Install Importer, the results are ERROR

I have attempted to manually add the plugin by downloading it and using:
Plugins > Add New > Upload Plugin > Kadence Importer.zip,
the results are ” The link you folloed has expired. Please try again”

I am unable to progress in my site design. Are you able to help?