All Themes Have Lost API License

[Christopher]

Christopher

September 11, 2020 at 8:21 am

Over the past several months I have noticed that most (maybe all) of our sites using Kadence themes don’t show the API license any longer. Somehow, they seems to have all become disconnected from our paid account. So, for instance, right now I’m working on a little used site whose Ascend theme needs to be updated, but I can’t simply click “update” because it’s no longer connected as a paid license, despite now having a lifetime license. I’m using a child theme, but I want to update the parent theme but am not sure how to do this since the current, outdated theme will no longer accept my license info. If I simply download the latest version of the theme on its own rather than being able to do an update from within the site, won’t it be like starting over? Any customizations will be lost, right? I don’t know why all of these paid themes don’t know they are still paid. Less than happy about having to re-connect around eight websites as our subscription has never lapsed.