Ascend Premium Mobile Navigation shows no content

[andywatsonuk]

andywatsonuk

July 5, 2018 at 11:42 am

Hi,
I see from the search there are various menu topics but I couldn’t find one specific for the Ascend Premium mobile menu showing no content.

When I populate the mobile navigation I can arrange the items exactly where I want them. The navigation items are all Product Categories, some are set as sub categories. I can see the mobile menu items while I am editing them. I can also see these items if I exit and go back into the menus – all seems ok.

When I use live preview and choose mobileview, the menu is blank and only contains the search bar. This is the same if I view the site on my mobile device(Samsung Galaxy S8 or iPad Pro)

When I set the mobile navigation to an existing main_navigation menu(which shows perfectly on desktop) the menu still doesn’t show when viewed on a mobile device.

I have several sites using the Ascend Premium theme and have checked the settings against working menus. Using the same structures I have working menus and non working menus, it is all very confusing.

I have used the original menus and also tried creating a custom menu to rectify the issue but I cannot get the mobile menu to show for the world of Unicorns site

Example of working mobile menu
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example of blank mobile menu
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any suggestions would be very much appreciated.