error

[Sandstens Tryckeri AB]

Sandstens Tryckeri AB

September 26, 2019 at 6:24 am

Hi
http://www.bjud-in.se
We have had a problem for a long time that gives customers an error message after making a purchase. We have had this problem since the beginning of May 2019. The error message is “Payson API Error: 400 Missing payment id” (attaches a picture of what it looks like) , but all orders go through as usual. We have been in contact with those who make the payment solution “Payson” and they have concluded that it is the theme that causes the error message. They made a copy on our site and concluded that it is the theme that is causing the problem
They have changed the theme to the storefront and everything works without problems.
It causes us a lot of unnecessary contact with customers who worry and think that things have gone wrong.
We have a designer linked to the site via Printsience, we have also been in contact with them and they referred us to the fact that there was something wrong with Payson.
Hope you can help us with the problem.
Regards
Anders

Attaches a statement I translated with Google translate:

Kristian replied Jul 1, 8:42 AM
Hello,

In the test environment, I tested changing the site theme to Storefront, which is a theme we are compatible with. When this theme was active, I received no Payson API Errors. So the error you are experiencing is because of the theme you are using. Why the theme is causing this Payson error We do not know exactly why, but it may be that the theme is somehow clearing the session so that the payment id is lost, leading to the error message: Payson API Error: 400 Missing payment id “.

Sincerely,
Kristian Andersson

–
Krokedil
Hamngatan 2
671 33 Arvika Sweden
[email protected]

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