Importing into Ascend

[Robert]

Robert

October 26, 2017 at 2:00 am

Trying to update Pinnacle Premium to Ascend Premium. I have a development site running Ascend Premium and I have a lot of new pages, menus, Kadence sliders, products, images, and new settings. I want to upload or import the settings from the dev site to the new site. I thought the following would work, but am running into trouble.

1. Ran Duplicator Pro on my Live Pinnacle Premium site. Created new directory and installed file from Duplicator Pro. Installed the database and got it up a running just fine.
2. Ran tools > export > all content on development site running Ascend Premium.
3. Ran Theme Options > Export to data file from Ascend Premium development site.
4. Activated Ascend Premium on the new site, thus replacing Pinnacle Premium.
5. Ran tools > import > run importer on new site (THIS FAILED WITH AN ERROR). I THINK I GET A 500 ERROR.

But some of the content came over as I noticed some pages, some products, the Kadence sliders, and some images. I

6. Ran theme options > import from file. Seemed to import some of the settings but not all. The menus were all messed up. And none of the content for the widgets came across. In particular the Home Widget Area page builder did not come, nor did any of the footer 1/2/3 or 4 widget content. None of the menus came over.

The “run importer” file is about 17 megabytes. It ran and ran and finally gave me an error. On my desktop it gave me a 500 error, on my Mac it just said there was an error. Is it timing out?

Shouldn’t 2 above bring over all the settings from the Ascend Premium, including all the menus, etc.? Is this failing because of the failure on step 5 above?

If I am timing out, can I fix it or do I have to import one item at a time rather than all content? /Bob DeCloss