Invoices not printing.

[Dean]

Dean

September 1, 2019 at 11:23 am

Hi,
This is for website: *Login to see link
There a set of plugins specifically made Chamber of Commerce’s. When a member pays for there membership, the print button on the page does not function. I have contacted Chamber Dashboard, the author of the involved plugins, and did receive a reply basically saying that the Virtue Premium theme is causing the conflict. Here is a link so you can see the issue: *Login to see link
I can send you a new login if you need it to get into the site.
I want to say that there was another issue between Virtue and Chamber Dashboard that you did an excellent job of helping with! Below is a cut and paste of their response to the trouble ticket. Thanks
———- Forwarded message ———
From: Chamber Dashboard <[email protected]>
Date: Fri, Aug 30, 2019 at 2:56 PM
Subject: Re: Invoice not printing – page error?
To: <[email protected]>

Ticket: *Login to see link
Hi Dean,

We have tested the invoice issue on the copy of your site we setup earlier this week: *Login to see link

Active on this site are Member Manager Pro and Virtue Pro.

When we deactivate all plugins except Chamber Dashboard plugins, still using the Virtue Pro theme, the print button is still not working.

When we switch to the Twenty Nineteen theme, the invoice layout is contained and the print button works.

When we switch to the free version of the Virtue theme, the invoice layout is contained and the print button works.

We have also tested invoices on our demo site, using several other themes. Invoices show up fine and the print button is working.

It seems that there could be a setting within the Virtue Pro theme that is causing the display issue. Would it be possible for you to reach out to the theme author to see if they can help troubleshoot this?

Lisa K.
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[email protected]

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