New order notification email not working

[Richard Yust]

Richard Yust

June 20, 2015 at 9:50 am

When a new order is placed under woocommerce, notification is being sent to several email addresses. It has been working fine until several weeks ago. We stopped getting notifications of new orders. According to the woocommerce dashboard the order processed just fine. I added my admin email to the list and I started to get notifications, but the others did not.

I deleted, saved, re-added the emails & saved under the woocommerce settings, but received the same result; I received notifications the others did not. My email uses gmail. The primary email uses sbcglobal.net. The secondary email uses msn.com. The third email uses hotmail.com.

I filed a ticket with woocommerce and using a temp admin user, they also received notifications. So it appears that the woocommerce settings are correct.

The site is hosted with hostgator. They suggested I look for a plugin that gives an authenticated SMTP. We suspect that there is some spam setting that got flipped because the emails worked fine not to long ago. The email notification is showing that it is sent via rabbit.websitewelcome.com.

Thought I’d see if you had any ideas before I start loading other plugins. Thanks for the help.