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Newsletter signup form – font size & other baffling issues

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This topic is: Not Resolved
[Not Resolved]
Posted in: Ascend Theme
Anonymous
April 10, 2019 at 5:08 pm

Hi Kadence Themes support team,

I’m having a baffling problem with a few Aweber forms on one of my clients’ websites.

The original problem is that the font size within the fields of the contact form was displaying too small.

EXAMPLES =

Please see the form at the top of this page:

And the bottom of this page:

I contacted Aweber’s customer service team to inquire how to fix this, and the person I spoke with said that instead of using the Javascript code, I should use the html code and then run a find/replace to change every rem to em within the code.

I did that for this page:

But then I realized that the new code changed the alignment of the form, please see this screenshot of how it looked:

So the next step was that we just removed the drop shadow and now it doesn’t look precisely how I wanted, but it looks okay.

I followed the same steps and changed the form code to html on this page (although I didn’t have to remove the drop shadow):

But the third page I tried to fix was this one:

And when I replaced the Javascript with the HTML code, it completely sent the whole page haywire. I restored the page to the previous version and tried again, and the page did not go haywire, but the formatting of the form changed significantly, with text running into the boxes and the button changing size and so on.

I spoke with Aweber customer service again, and they said the problem is not on their end, the problem must be with the website. Womp womp. So I am reaching out to you to see if you can offer a suggestion of how to fix this.

Ideally, I’d really prefer the form to look like the original Javascript version but with larger font, but I would be fine if I can just make the two remaining pages display with bigger font in the form fields, but no drop shadow etc.

The last two pages where I need the form fixed are right here:

Thank you in advance for your help!

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