Problem Updating Virtue Premium to 3.2.6

[Nantz]

Nantz

September 1, 2015 at 7:55 pm

I’ve been alerted that there is a new update for my Virtual Premium theme, from 3.2.5 to 3.2.6. However, nothing I’ve tried allows this update to proceed. I’ve spoken with my host and they say it’s a problem with the theme (!)… but I’ve never had a problem with this theme before. (They basically hung up on me when I said that… so, I’m over here now). I have suddenly had problems updating various components, like plugins, etc. once I upgraded to WordPress 4.3 though… but so far, have been able to eventually wrestle them into submission.

One attempt to update the VP theme completely wiped out the entire theme (and the site defaulted to the WP 2015 theme). I restored it from a backup I had… but… that was a bit unnerving.

I have also tried to completely re-upload the entire theme (as if it were a new one) from the downloaded zip file provided at your upload link.

It’s a blur now, but, I’ve saved some of the error messages I’ve received over multiple attempts. Each represents a separate attempt to update, in case that gives a clue, because each attempt yields a different—but similar—error. Here they are:

An error occurred while updating Virtue – Premium: Could not copy file. virtue_premium/lib/kad_shortcodes.php

An error occurred while updating Virtue – Premium: Could not copy file. virtue_premium/themeoptions/templates/panel/content.tpl.php

An error occurred while updating Virtue – Premium: Could not copy file. virtue_premium/assets/css/kad-framework/mixins.less

Could not copy file. virtue_premium/assets/css/kad-framework/media.less

Could not copy file. virtue_premium/lib/kad_shortcodes/gallery.php

Another note: the site is located in a subfolder called “dev” and the path there has been indicated. My host “support” says it SHOULD be in the root httpdocs folder… but… I was under the impression that it was cleaner in a subfolder, and, it didn’t really matter as long as the paths were correct (they have been correct and working for nearly a year now!).

Can you please shed some light on this predicament? I can PM ftp login details if you need ’em.

Thanks!
~n