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Theme Update Fails and crashes site

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This topic is: Not Resolved
[Not Resolved]
Posted in: Virtue Theme
February 9, 2017 at 3:12 pm

Hello,

I tried updating my theme from 3.9.6 to 3.9.7 multiple times but it keeps failing.

Shortly after the update starts, and I get a ‘down for planned system maintenance issue’ message on the screen and it never recovers. I viewed the files via ftp and the theme content is gone. I manually uploaded all the theme content and then I can get back in to the dashboard. I have tried doing the update multiple times and it keeps having the same issue.

Any suggestions?

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