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In forum: Ascend Theme

In reply to: Woocommerce product grid overlapping rows

Hannah

September 24, 2019 at 7:35 am #237987

Hi Tom,
In Theme Options > Shop Archive Settings try setting “Enable Product Image Aspect Ratio on Catalog pages” to “Off”. Does that make a difference? Can you post a link?

Hannah

In forum: Virtue Theme

In reply to: Slider revolution break the page

frederique

September 24, 2019 at 5:33 am #237982

This reply has been marked as private.

In forum: Virtue Theme

In reply to: Revolution Slider bugs after update (only in Chrome and Firefox -fine in Safari)

frederique

September 24, 2019 at 5:30 am #237980

This reply has been marked as private.

In forum: Virtue Theme

In reply to: Revolution Slider bugs after update (only in Chrome and Firefox -fine in Safari)

frederique

September 24, 2019 at 5:29 am #237979

Hi Ben,

I thought it might help if I give you the list of plugin I have:
Active Plugins (11)
Akismet Anti-Spam by Automattic – 4.1.2
Coming Soon Page & Maintenance Mode by SeedProd by SeedProd – 5.0.26
Kadence Blocks – Gutenberg Page Builder Toolkit by Kadence WP – 1.6.13
Kadence Importer by Kadence Themes – 2.0.5
MC4WP: Mailchimp for WordPress by ibericode – 4.5.5
MCE Table Buttons by Jake Goldman, 10up, Oomph – 3.3
Really Simple SSL by Rogier Lankhorst, Mark Wolters – 3.2.5
Slider Revolution by ThemePunch – 6.1.2
Page Builder by SiteOrigin by SiteOrigin – 2.10.11
SiteOrigin Widgets Bundle by SiteOrigin – 1.15.8
Yoast SEO by Team Yoast – 12.1
Theme
Name: Virtue – Premium
Version: 4.9.16
Author URL: https://www.kadencewp.com/
Child Theme: ✕

In forum: Virtue Theme

Topic: Slider revolution break the page

frederique

September 24, 2019 at 4:51 am #237975

Hi Ben,

Since I updated Virtue Premium theme and Slider Revolution, all sliders are broken and break the menu.

In Chrome and Firefox, it’s a mess – strangely it looks fine in Safari.

The website is http://www.philandbrothers.com

Thanks for your help
Fred

In forum: Virtue Theme

Topic: Revolution Slider bugs after update (only in Chrome and Firefox -fine in Safari)

frederique

September 24, 2019 at 4:40 am #237974

Hello,

I am having issue with Revolution Slider in Chrome and Firefox.
All the sliders are broken and break the top of the page, since the last update of the theme and the update of the plugin.

Is there a problem of compatibility or update?

The website is http://www.philandbrothers.com

Fred

In forum: Ascend Theme

Topic: Google Page Speed Preload Key Requests
clairem

September 24, 2019 at 2:22 am #237971

Hi, upon checking the Google Page Speed of our site using Ascend Premium Theme, the page speed score for mobile is low. The first opportunities that appears is “Preload Key Requests”.

“Consider using <link rel=preload> to prioritize fetching resources that are currently requested later in page load.”
…fonts/kt-icon.woff2?62sx4n

How can I fix this to improve our page speed? And how can I further improve our website’s page speed?

Website: *link removed

Thanks
- This topic was modified 6 years, 7 months ago by Ben Ritner. Reason: Link removed
In forum: Pinnacle Theme

Topic: Issue/Bug With Featured Items Carousel
Michael

September 24, 2019 at 12:38 am #237967

this I’ve noticed only seems to happen (so far) when I’m logged in… the images are all cut off from about 30% down from the top of the image

I’ve seen it happen on a couple of Pinnacle sites I have

When I refresh the problem goes away, however If I open a new tab (in Chrome) and past the page link in there the problem is displayed.

This is an example of the featured items carousel on the home page…

all themes and plugins updated

###update

on further testing….this seems to be caused by a Lazy Load plugin conflict
- This topic was modified 6 years, 7 months ago by Michael.
In forum: Virtue Theme

Topic: woocommerce template outdated

Angelo Lazzari

September 23, 2019 at 10:55 pm #237966

Hi, I installed the last theme version and last WP and WC versions… but woocommerce says that a few page templates are not updated… can you please have a look on it please?

thanks
Angelo

In forum: Ascend Theme

In reply to: ASCEND THEME: Shortcode or better for topics listed in footer

pdyoko

September 23, 2019 at 8:34 pm #237964

Okay, Ben, I reviewed this again…

In order to get all the categories listed in the footer as I have shown, I will have to develop another category CSS to handle it. Correct? That’s a developer project.

So – I have snapped a plugin called “Enhanced Category Page” and am doing the following. Each of the “categories” listed in the footer will be linked to their own page. Such as this http://www.websitename.com/category/categoryname

Otherwise, I don’t see how we can do it without your helping to write code to develop. And I know that’s not in our membership. <cheesy grin>

We have tried using the Category Widget in the footer, but again, it either lists (which is a long list) or usng dropdown, which is also very long and difficult to maneuver.

Any thoughts you might have, please share?
Thank you,
Pam

In forum: Ascend Theme

In reply to: ASCEND THEME: Shortcode or better for topics listed in footer

pdyoko

September 23, 2019 at 5:45 pm #237962

Hi, Ben, thank you for responding. Sorry for the delay.

We began imputing some. On the website, the categories are listed in the footer, using Virtual Editor and columns.

We want a visitor to be able to click on the topic they want to read and then be taken to the page listing all posts relative to that particular category.

We tried using the List Category widget, but it just lists them in one column. Not what we are looking for.

Hope that helps.
Thank you,
Pam

In forum: Virtue Theme

In reply to: Mobile slider not showing on Mobile
Ben Ritner

September 23, 2019 at 4:56 pm #237960

Hey,
You can’t “page cache” the home page and use the mobile slider. Basically page caching makes a copy of the output as if viewed from a desktop. And then serves that output to every next visitor regardless of device. Meaning mobile is going to get the desktop version. Some caching plugins allow you to have a mobile and desktop version of cache which would work. Otherwise, you can load both sliders for everyone and hide one for some users and one of others based on screen size.

You seem to be using “WP Fastest Cache” which doens’t give options for a seperate mobile cache unless you have premium so you will need to load both sliders for everyone and show and hide based on screen size.

I went in and set that up, using the shortcode option for desktop and adding this into the shortcode input:

<div class="kt-desktop-slider">[kadence_slider_pro id="1"]</div><div class="kt-mobile-slider">[kadence_slider_pro id="2"]</div>

Then adding this css:
```
.kt-desktop-slider {display:block;}
.kt-mobile-slider {display:none;}
@media (max-width: 767px) {
    .kt-desktop-slider {display:none;}
    .kt-mobile-slider {display:block;}
}
```
Ben
In forum: Ascend Theme

Topic: podcast showing all categories

Jeremy

September 23, 2019 at 3:19 pm #237953

Using Ascend and Seriously Simple Podcasting…

Whenever I am displaying a podcast post, rather than just showing me the series it is in, it is showing all series.

Example: mid way on front page of this: *Login to see link rch

or on each of these:
*Login to see link rch/series/messages/

However, in the backend they are not all selected:
*Login to see link rch/wp-content/uploads/2019/09/Screen-Shot-2019-09-23-at-2.18.28-PM.png

In forum: Ascend Theme

In reply to: ASCEND THEME: Shortcode or better for topics listed in footer

pdyoko

September 23, 2019 at 2:54 pm #237952

This reply has been marked as private.

In forum: Ascend Theme

Topic: ASCEND THEME: Shortcode or better for topics listed in footer

pdyoko

September 23, 2019 at 2:53 pm #237951

Hi,

We have created a list of topics in footer. It gives us the clean look we’re look for. The Category Widget wouldn’t allow us to place in 6 columns. I will give you the link so you can see what I mean.

If there is another way to accomplish this look, please share. Otherwise, I fear that we will have to create a page for each topic and create a shortcode. <grimace>

Your thoughts?

Thank you,
Pam

Link in separate post. 😉

In forum: Pinnacle Theme

Topic: Custom Post Type Error Template

amanda3

September 23, 2019 at 2:51 pm #237950

Hey there,

I’ve added a new post type called Podcast using a plugin called Custom Post Type UI. I’ve created a post using this new type, but it cannot seem to find the template and is taking me to an error page. Can you assist?

*Login to see link

Thanks!

In forum: Ascend Theme

In reply to: Sidebar location

Hannah

September 23, 2019 at 1:42 pm #237945

Hey,
In Theme Options > Layout Settings you can set the Sidebar Side of page to Left side.
Hope that helps!

Hannah

In forum: Ascend Theme

Topic: Sidebar location

John

September 23, 2019 at 1:13 pm #237942

Here is the “Shop” page of WooCommerce showing a sidebar at left:
*Login to see link

Here is a woocommerce product page and the sidebar has moved to the right:
*Login to see link

In this theme config page, how can I change the position of the sidebar in the product page to “left”?
*Login to see link

In forum: Ascend Theme

In reply to: Video block and a few questions
Ben Ritner

September 23, 2019 at 12:16 pm #237928

Hey,
1. You can’t use the URL that arguments &feature=youtu.be so you just need to update to: https://www.youtube.com/watch?v=Zuy7zwVEAd0.

2. Can you provide an example of how you want this video carousel to work?

3. you can add css like this:
```
@media (max-width: 992px){
    .page-id-72428 #content > .row {
        display: flex;
        flex-direction: column-reverse;
    }
}
```
Ben
In forum: Ascend Theme

In reply to: Footer problem

Ben Ritner

September 23, 2019 at 12:00 pm #237923

Hey,
I’ve not edited your topbar.

1. None of your script is missing from the output of the page. You will have to follow up with Amazon and ask them specifically for what they see missing.

2. The next update will include the api to allow only footer replacement. That should come out this week.

Ben
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