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In forum: Pinnacle Theme

Topic: Infinity Scroll on shop pages loads new products slowly

CAZ

May 25, 2018 at 2:08 am #191176

Hi Kadence Team,

Good day! We would like to enquire regarding the infinite scroll on shop and product categories pages. It seems like it takes a long time for new products to appear once we reach the end – about 5-8 seconds. Is there anyway to speed up the infinite scroll feature?

Thanks!

Warmest,
Jayden

In forum: Virtue Theme

In reply to: On one site thrive leads works and on another site it does not work

Ben Ritner

May 24, 2018 at 2:52 pm #191144

Can you clear the cache on your site? I still do not see the page loading the plugin

In forum: Virtue Theme

In reply to: On one site thrive leads works and on another site it does not work

Gabriele

May 24, 2018 at 2:31 pm #191131

Hello Ben,

now I activated the plugin. And the page with the white is https://spassbremsen.com/blog/

Thanks in advance.
Gaby

In forum: Ascend Theme

In reply to: Link to Custom product tab
Ben Ritner

May 24, 2018 at 2:25 pm #191127

ok, wait so you are not using this to link from an external page to a specific tab you want to add a button outside of the tabs navigation that does this but on that page with the tabs?

Update to this:
```
<script type="text/javascript">
	jQuery(window).load(function () {
	        jQuery('a.linktotab').click( function() {

			// Vars
			var tab 		= 'kad_custom_tab_02';
			var tab_content = 'tab-' + tab;
			// Tabs
			jQuery( '.wc-tabs li.active' ).removeClass( 'active' );
			jQuery( '.wc-tabs li.' + tab + '_tab' ).addClass( 'active' );

			// Tabs content
			jQuery( '#tab-description' ).hide();
			jQuery( '#' + tab_content ).show();

			jQuery('html, body').animate({
				scrollTop: jQuery('#' + tab_content).offset().top -180
			}, 1000);
		});
		var url = document.location.toString();
		if (url.match('#') && jQuery('body').hasClass('single-product') ) {

			// Vars
			var tab 		= url.split('#')[1];
			var tab_content = 'tab-' + tab;
			// Tabs
			jQuery( '.wc-tabs li.active' ).removeClass( 'active' );
			jQuery( '.wc-tabs li.' + tab + '_tab' ).addClass( 'active' );

			// Tabs content
			jQuery( '#tab-description' ).hide();
			jQuery( '#' + tab_content ).show();

			jQuery('html, body').animate({
				scrollTop: jQuery('#' + tab_content).offset().top -180
			}, 1000);
		}
	});
</script>
```
In forum: Virtue Theme

In reply to: On one site thrive leads works and on another site it does not work

Gabriele

May 24, 2018 at 2:25 pm #191126

Hello Ben,
if I turn on the plugin: Borlabs Cookie – Cookie Opt-in the page with the Blogpost overview only shows the widget sidebar, the header and the pagination, but not my blogposts anymore. I already tried to deactivate all the other plugins, but it is for sure the Borlabs Cookie – Cookie Opt-in.

Unfortunately – due to our new legal rights (DSGVO) I need this Plugin really urgent. And I have another domain with the Virtue Premium theme and there everything works fine. So I think, that there is something wrong – but I do not know, what I need to change.

Correct site: https://gabriele-luegger.de
Failure: https://spassbremsen.com

Thanks in advance.
Gaby

In forum: Ascend Theme

Topic: remove a link content-product page

Bertrand SIMONTS

May 24, 2018 at 2:05 pm #191116

Hello,
I’d like to remove a link product if user not logged in (content-product page). I saw you removed function. I need help. Thank you in advnce.
Arnaud

In forum: Virtue Theme

Topic: On one site thrive leads works and on another site it does not work

Gabriele

May 24, 2018 at 12:48 pm #191109

What can I do to fix the problem. There are probably some major issues in the theme database now. Is there an opportunity to create a new (working) theme from scratch again and import all the data on the domain again incl. Links and Backlinks? How can I do it? Without installing and creating everything new.

Or do you have a better idea, so that everything works right again?

The domain: *Login to see link does not work with the plugin: Borlabs Cookie – Cookie Opt-in – but another page with virtue theme premium does everything alright.

Thanks in advance.

Page with problems: *Login to see link

Gaby

In forum: Virtue Theme

In reply to: Not Load Google Webfonts setting

Ben Ritner

May 24, 2018 at 10:45 am #191067

We already have a plugin that allows you to install google fonts locally. https://www.kadencewp.com/working-with-kadence-custom-fonts/

It’s included with the premium theme on your downloads page.

Ben

In forum: Virtue Theme

Topic: How to insert / embed code into body for privacy policy

Barbara

May 24, 2018 at 9:51 am #191057

Hello,
I am working on inserting code for our site’s privacy policy. I have the code:
Privacy Policy <script type=”text/javascript”>(function (w,d) {var loader = function () {var s = d.createElement(“script”), tag = d.getElementsByTagName(“script”)[0]; s.src=”*Login to see link tag.parentNode.insertBefore(s,tag);}; if(w.addEventListener){w.addEventListener(“load”, loader, false);}else if(w.attachEvent){w.attachEvent(“onload”, loader);}else{w.onload = loader;}})(window, document);</script>

but I don’t know how / where to insert it. I don’t know html. Do I download a plugin or is there a way to do it within Virtue Premium? I have created a Privacy Policy page to link it to, per instructions on the iubenda site.

Thank you for your help.

Barbara

In forum: Virtue Theme

In reply to: Refine search is not working well

Ben Ritner

May 24, 2018 at 8:16 am #191031

Hey,
There isn’t an issue with the filter, it’s a filter. There isn’t anything to fix. Its not a menu. What you are thinking it would do is not what it’s designed to do. It only filters the content on the page. It doesn’t work as a menu and query all the products in a category on your site and pull them into a page. For that, you need to use a menu.

I suggest adding a sidebar to your shop page and perhaps adding more navigation there.

Does that make sense?

Ben

In forum: Virtue Theme

In reply to: google analytics IP Anonymisation

Yvonne

May 24, 2018 at 7:57 am #191027

thanks. actually the tracking-ID is set in the theme-options – see link: https://www.screencast.com/t/gXKLkhi9hES.
and is generating the complete code.

I should complete the code with: ga(‘set’, ‘anonymizeIp’, true);

The complete code should be:
(function(i,s,o,g,r,a,m){i[‘GoogleAnalyticsObject’]=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,’script’,’https://www.google-analytics.com/analytics.js’,’ga’);
ga(‘create’, ‘UA-86802393-1, ‘auto’);
ga(‘set’, ‘anonymizeIp’, true);
ga(‘send’, ‘pageview’);

In forum: Pinnacle Theme

In reply to: The image formats have changed significantly?

Hannah

May 24, 2018 at 7:54 am #191026

Hey,
I’m not sure what in the latest update would have made any changes to your shop page. How are you wanting the format? If you’re wanting a masonry effect, make sure “Force products into rows” is turned off in Theme Options > Shop Settings. Or if you’re wanting all the products the same height I can help provide some css for that. Let me know!

Hannah

In forum: Virtue Theme

Topic: Theme Virtue no longer works

Lhenry

May 24, 2018 at 5:08 am #191016

Hi, It is very urgent, the theme no longer works, the homepage is no longer displayed and it comes from the theme, thank you for doing the necessary as soon as possible, it is very urgent!
*Login to see link

In forum: Ascend Theme

In reply to: Link to Custom product tab

Peter

May 24, 2018 at 2:20 am #191007

Hi Ben,

This has been done.

Just to add, clicking the link now does nothing but if I refresh the page after clicking the link the autoscroll seems to take effect.

Thanks Ben,
Anthony

In forum: Virtue Theme

Topic: GDPR

Fabrizio

May 24, 2018 at 1:14 am #191001

Dear Support,

Due to the new regulations on privacy, I would like to make my website’s use of cookies and online tracking compliant with GDPR and the ePrivacy Directive (ePR). I found a relatively easy way via http://www.cookiebot.com. Cookiebot consists of three main features: cookie consent, cookie monitoring and cookie control. It generates the necessary codes: 1) one script that needs to be added to the html header of my website template to enable the consent banner, 2) one script to be added in the html of the subpage where I would want to show the cookie declaration in full.

Can you please help me on this matter?

Many thanks,
Fabrizio

In forum: Virtue Theme

In reply to: Refine search is not working well

Ben Ritner

May 23, 2018 at 11:15 pm #190990

Hey,
I think you might be referring to the filter. Which does not work like a menu it only filters what is on the page and is only for use with stores that have all their products on one page. Go to theme optons> shop settings and turn off that filter as you have more products then one page and should not be using a page filter but a menu to navigate through your products.

Ben

In forum: Virtue Theme

Topic: Refine search is not working well

Moshe

May 23, 2018 at 10:25 pm #190987

Hi i have issue with the refine search.
When i am trying to enter to the subcategory from the menu it’s move me to the page correctly and showing the products. But if i am clicking on the category and from there enter to the sub category it’s not showing me the product. For example you can enter to Rolex–>day date from the menu and from the category of rolex and see the issue.

*Login to see link

The website address is: *Login to see link

Thanks

In forum: Virtue Theme

In reply to: Password Protect Staff Directory

Ben Ritner

May 23, 2018 at 9:50 pm #190984

Hey,
The password would protect the content of your page. Like the text added into the content box. I suggest using a normal page and add the staff shortcode into the content:

[staff_posts columns="3" items="10"]

Let me know if that works for you.

Ben

In forum: Pinnacle Theme

Topic: Add Post Header Metaboxes to custom page templates

Bridie Schmidt

May 23, 2018 at 9:22 pm #190981

Hi! I have created several custom page templates based on the Portfolio post type, and cannot work out how to add the Post Title and Subtitle metaboxes to the post types.

I have edited line 13, postheader-metaboxes.php and added it to my child theme.
'object_types' => array( 'product', 'post', 'portfolio','staff','testimonial', 'event', 'services', 'solutions', 'industry' ), // Post type

As you can see, the post types are named ‘services’, ‘solutions’ and ‘industry’.

However the metabox fields do not appear on my post type admin pages.

Alternatively, is there some function I can add to my child theme to automatically replace the title image by post type, eg, something like:

if post-type = services, then use servives-header.jpg

TIA
Bridie

In forum: Virtue Theme

In reply to: Password Protect Staff Directory

Kevin

May 23, 2018 at 3:25 pm #190967

Hello,

Can you please post a link to the page? be sure that you’re logged out of wordpress when viewing the page.

-Kevin
Author

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