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In forum: Ascend Theme
In reply to: topbar icons
Thanks, Hannah. I’ve tried that several times on several sites with no luck. I have added the widget to the top bar widget area again just now with one link to Facebook. It does not show in the top bar. I’m not sure what I’m missing.
In forum: Ascend ThemeIn reply to: Primary Menu Font sizing & Column Widths
Can you post a link to your site? I think the menu container may need to be edited, the menu items themselves don’t have a width setting.
Ben
In forum: Membership ForumsIn reply to: Kadence galleries and WPML
I just tested with the latest WPML and couldn’t recreate, What version of WPML are you using? Can you send me a login to your site so I can see your settings?
Ben
In forum: Virtue ThemeIn reply to: space between rows
That works great. And I tried modifying it to close up the space under it, before:
You need results…I can help you. Let’s talk!
@media (min-width: 992px) {
.siteorigin-panels-stretch.kt-no-vertical-gutter.kt-panel-row-stretch.panel-widget-style.panel-row-style.panel-row-style-for-1399-2 {
margin-top: -50px;
}
}but that didn’t work. Can you help me with that too? Thank you.
In forum: Ascend ThemeIn reply to: Errors on site
Those errors do not mean a hack, I can’t guess at what someone posting on your site means but the errors are not becuase of a hack.
Ben
In forum: Ascend ThemeIn reply to: Errors on site
Hi Ben
I was actually asking if it is possible it is hacked as someone posted on my site. Just asked your opinion.
thank youIn forum: Ascend ThemeIn reply to: Install premium theme on localhost and IP?
Hello,
You can install the theme on as many local and hosted sites as you like. Let me know if you run into any issues.
-Kevin
In forum: Ascend ThemeIs it okay to install premium theme on both a local site and hosted? I want to pull demo content into localhost so I can see how things are built and then mimic on live site.
In forum: Ascend ThemeIn reply to: Someone post on my behalf – Hacker?
Hi Ben, I only saw your feedback now as I can’t recall receiving a mail. Anyway thanks for feedback. Reason why I was thinking it might be hacked is because someone posted 4 posts and it wasn’t me or the Fiverr guy who added Amazon products and when I contacted Bluehost the guy immediately told me They need to clean up the site and that he will send me the site lock documentation. He charged $70 pm which wasn’t acceptable for me. I have removed the posts and will make sure The trash is empty. But just after that I start receiving email after email notification confirming post updates and I posted nothing! I’ve sign up with Sucuri and they will make sure everything is ok. As you’ve said I have too many Plugins and need to sort it out en remove some. If only I know how to stop all these notifications?
Bluehost said it is because my email address is same as the sign up email address. I can’t see any problem with that.
Any idea what might cause it?In forum: Ascend ThemeTopic: Errors on site
Hi, I have problems since late Friday when someone posted 4 Posts in my site. All my subscribers and myself received notifications but it wasn’t me. I’ve immediately changed my passwords but since then received more than 100emails confirming post updated although I didn’t do a thing. Bluehost send me the following message today and would appreciate your input:
Hello Mimmie,
Thank you for contacting support. We hope that you are having a good day. We do strive to provide the best customer service and hosting experience to all our customers. This email is in regards to your case 10207721.The reason you are receiving emails from [email protected] to [email protected] is because [email protected] is setup as both the admin email and the contact form email recipient.
We have found errors in both the public_html/error_log and in public_html/wp-admin/error_log:
public_html/error_log:
[14-Jan-2019 16:35:37 UTC] PHP Warning: Invalid argument supplied for foreach() in /home3/dventwg5/public_html/wp-content/themes/ascend_premium/lib/kad_shortcodes/gallery.php on line 464public_html/wp-admin/error_log:
[14-Jan-2019 15:06:14 UTC] PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function bha_clear_notices(), 1 passed in /home3/dventwg5/public_html/wp-includes/class-wp-hook.php on line 288 and exactly 2 expected in /home3/dventwg5/public_html/wp-content/plugins/wp-affiliator-master/plugin.php:416
Stack trace:
#0 /home3/dventwg5/public_html/wp-includes/class-wp-hook.php(288): bha_clear_notices(‘adventuretravel…’)
#1 /home3/dventwg5/public_html/wp-includes/plugin.php(203): WP_Hook->apply_filters(‘adventuretravel…’, Array)
#2 /home3/dventwg5/public_html/wp-includes/option.php(312): apply_filters(‘pre_update_opti…’, ‘adventuretravel…’, ‘adventuretravel…’, ‘bha_username’)
#3 /home3/dventwg5/public_html/wp-admin/options.php(274): update_option(‘bha_username’, ‘adventuretravel…’)
#4 {main}
thrown in /home3/dventwg5/public_html/wp-content/plugins/wp-affiliator-master/plugin.php on line 416
[14-Jan-2019 16:49:30 UTC] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home3/dventwg5/public_html/wp-content/plugins/contact-form-7-mailchimp-extension/lib/system.php on line 92These errors are with the theme and with plugins currently active on your website. You can take these errors to the theme and plugin developers for further support. If they give you instructions to try to resolve the issue/s please let us know and we can do our best to help you implement the solution.
We appreciate your business and value your loyalty. Please feel free to reply to this email with any questions or contact support at 844-303-1810.
Regards,
Erik
Advanced Technical Support
ref:_00D36qEW6._5001QkCN3r:refIn forum: Membership ForumsTopic: Kadence galleries and WPML
Hi,
On one of my websites I have the Kadence galleries plugin installed and there I’m using the WPML translate plugin.
When I want to edit a page I keep getting a repeated message saying ‘You are about to change the language of PAGE NAME’.
If I disable the Kadence galleries plugin the message is gone.Can you solve this problem?
In forum: Virtue ThemeIn reply to: space between rows
Hey Carrie,
You can use this css to remove some of that extra space:@media (min-width: 992px) { .siteorigin-panels-stretch.kt-no-vertical-gutter.kt-panel-row-stretch.panel-widget-style.panel-row-style.panel-row-style-for-1399-1 { margin-top: -50px; } }Hope that helps!
Hannah
In forum: Ascend ThemeTopic: topbar icons
Hello,
I’m wanting to put white icons in the top bar of my website. Specifically, Facebook, a phone, and a home.
How do you recommend I do this within the Ascend theme?
Thank you!
EllenIn forum: Ascend ThemeIn reply to: Someone post on my behalf – Hacker?
Hey,
1. You should go into trash and remove the posts permanently if you haven’t.2. If you need someone to clean up your site and you want that type of cloud firewall protection it’s great. But that service is different then their free plugin. I suggest their plugin because it’s lightweight and has the important things you can turn on to harden WordPress security.
Because you make it sound like you were “hacked” not because of a security issue but because of “A guy from Fiverr” then I don’t think jumping to security being your issue makes as much sense. To me you just need to clean up the site.
3. You can’t, you would need someone to check your files (more then what a website scan can do, you need to check the actual files on the server). But if posts were added and thats all you are seeing are you sure they were not just added by the “guy from Fiverr” and that would not mean you were hacked because you gave him access.
4. What link are you wanting me to check?
5. If you don’t know what a plugin is doing then you need to be brave and deactivate it. A lot of people are scared they will “break” something so they don’t optimize their plugin list. You need to take the time to deactivate what you can and what you don’t know. I suggest checking the wordpress.org and looking at how many active installs, reviews and last updated as good signs for plugin health.
6. You should not have two backup plugins installed. You shouldn’t have two plugins that do the same thing installed period. That is usually a way to create conflicts. You would need to talk with the plugin support for wp backup I don’t know that plugin thus can’t say anything to how it works.
If you are getting an error you should talk with Updraft back up support about that error and find out how to fix.
Ben
In forum: Ascend ThemeThanks Hannah
Trust me to overlook the obvious!! I have an optimiser plugin specific to my hosting provider (Siteground) running on the live site but deactivated on the staging site. Deactivating it on the live site solves the issue. Der!
Cheers
Julian
In forum: Virtue ThemeIn reply to: Saving page
Hello,
It’s possible that your server is timing out. Can you post a link to your site so I can see if there are any obvious errors?
-Kevin
In forum: Virtue ThemeIn reply to: Editing Style 3 Demo Content Inporting To My Site
Thanks Kevin, you said I do not need to access the source code to change out demo content and images on my website. Before I click on the edit page or edit website, I see the demo content and images I imported from the Kadence importer, but after I click on the edit page or edit website I do not see the demo content to edit. So what step to take to change out the demo content and images? Here is a link to the front end of my website: http://www.clinicforlesshomevisit.com/
In forum: Ascend ThemeHi Julian,
I’m using WordPress 5.0.3 and Ascend Premium 1.7.0 and am not experiencing any issue with these widgets. Are you running plugins on your live site that you are not on your staging site? Did you deactivate the Kadence Toolkit upon activating Ascend Premium?Hannah
In forum: Virtue ThemeHi, the Speed Score for your Demo is really good (mobil:75, desktop 95). When I look at the html source, I can not identify any additional plugins for speed optimization (cache, minify…). Can not be, or? On my server, with identical demo installation, I score much worse. How do you optimize the delivery of the wordpress site, regardless of a fast server? Thanks in advance for some tipps ;-). Kind Regards, My
In forum: Virtue ThemeIn reply to: Homepage is not showing some sections
Hello,
the first thing I recommend is clearing your site’s cache to make sure the page has been properly loaded.
Let me know if that makes a difference.
-Kevin
