Search Results for 'site'

[Keren]

Keren

#68284

Hi,

i have problem with the mobile menu (can be seen also when changing the computer browser to tight view). the menu doesn’t stay open.
my site link is: *Login to see link

Thanks,

[Keren]

Keren

#68284

Hi,

i have problem with the mobile menu (can be seen also when changing the computer browser to tight view). the menu doesn’t stay open.
my site link is: *Login to see link

Thanks,

[Grace]

Grace

#68275

Hmmm….. Okay, I am figuring out that if I resize my desktop window, I can see the responsiveness without going to my other devices….

I took the construction page off so you can see. My website is smartmusicteacher.com.

Is there some way to:

In the tablet size, instead of going to the dropdown menu right away, to keep the primary menu as it was but move it underneath the header? Right now the dropdown is overlapping the right side of my header and creating a line of wasted space that could be used to actually display my menu options.

Make the font size of the sidebar items, including titles, independent of the body and heading fonts so I can use smaller fonts for the sidebar?

Shrink the three image links I have at the top of the homepage instead of just cropping them? Or at least shrink the text…. Or is there some better way to deal with images?

Display Similar Posts (on post pages) as only titles instead of a summary and image? As the screen gets smaller, it would be more efficient to not display the image….

Do I have to ask you for the code to adjust anything, or is there a way to see the code? I hate to keep asking you for things I might be able to figure out on my own….

Thanks, Ben!

[Ben Ritner]

Ben Ritner

#68270

carmelo,

Please do not post in a resolved topic. Please create your own, you can do so here: https://www.kadencewp.com/support-forums/forum/virtue-theme/ at the bottom of the page.

Make sure to include a link to your site when asking support questions.

Ben

[Ben Ritner]

Ben Ritner

#68267

Hey,
Don’t use email, just post on the forums. I will get to you here as soon as I can.

I got on your site and I have no problem moving from enabled to disabled in your theme options…

What browser are you using?

Ben

[Omar Lawson]

Omar Lawson

#68257

Hello Ben and Hannah. I have a very weird issue going on. I recently created 2 separate posts on this website wbajamaica.com and the featured image for both posts are not showing proper sizing on the front page of the website where its displayed using the Virtue Carousel or on the actually blog summary page at *Login to see link

The two posts in question are:
*Login to see link
*Login to see link
The latter one seems to display properly on the front page but the first posts I mention is showing the full image without cropping. On the News page those two posts also have the featured image at the wrong size. I’m puzzled as to why the other images used in the other posts are being displayed properly on the front page and the news page except for these two. It doesn’t seem to be a cache issue. Please help.

Thank you.

[Omar Lawson]

Omar Lawson

#68257

Hello Ben and Hannah. I have a very weird issue going on. I recently created 2 separate posts on this website wbajamaica.com and the featured image for both posts are not showing proper sizing on the front page of the website where its displayed using the Virtue Carousel or on the actually blog summary page at *Login to see link

The two posts in question are:
*Login to see link
*Login to see link
The latter one seems to display properly on the front page but the first posts I mention is showing the full image without cropping. On the News page those two posts also have the featured image at the wrong size. I’m puzzled as to why the other images used in the other posts are being displayed properly on the front page and the news page except for these two. It doesn’t seem to be a cache issue. Please help.

Thank you.

[Ben Ritner]

Ben Ritner

#68250

Hey,
Can you give me information about your setup. like for example what plugins? What version of wordpress, theme, where you using the contact form for example? How many pages?

How is your mail server on your site setup? If your server was emailing spam out where was it originating from? What address?

There are so many things that could create this it’s hard to pinpoint without more information. It’s also very possible that whatever malware attacked your site (even if through a plugin) would target adding code to the current active theme. It’s not as strange to be that by activating a different theme it went away.

Curious too how did you remove the site before? Did you just select the files you could see in ftp and delete?

Ben

[Kimberly]

Kimberly

#68240

Hi

I’m looking for weeks to find a solution for putting a custom logo each page.

I have two pages where I want to put a different logo than the default logo on the Homepage. I don’t have any link to show you the website.
I was trying to change the PHP/CSS in the header.php but nothing seems to work. And I can’t find any solution for my problem.

Can you guys help me out? I’m using the Pinnacle Theme.

Thanks!

[Kimberly]

Kimberly

#68240

Hi

I’m looking for weeks to find a solution for putting a custom logo each page.

I have two pages where I want to put a different logo than the default logo on the Homepage. I don’t have any link to show you the website.
I was trying to change the PHP/CSS in the header.php but nothing seems to work. And I can’t find any solution for my problem.

Can you guys help me out? I’m using the Pinnacle Theme.

Thanks!

[Ben Ritner]

Ben Ritner

#68225

Hey,
I can’t guess at all the css you’ve added and styling you’ve done. You can see the the theme works fine on IOS7.
I can’t spend the potential hours to try and track down what you’ve added and how that effects IOS7. I’m willing to go above and beyond and troubleshoot your code but for me to do that reasonably I need access to your site.

I can confirm it’s not just your device. I see odd things on IOS7.

I don’t even know what plugins your using and I don’t know of any good plugins that would have a known IOS7 issues. If you haven’t already tried deactivating them all one by one that is the very first thing you should do.

Ben

[Ben Ritner]

Ben Ritner

#68220

Ok, I’ve installed a child theme on your site with a built in workaround. You should be set now.

Ben

[gerard]

gerard

#68212

This reply has been marked as private.

[Colin]

Colin

#68205

Hi Ben

One problem I actually solved before posting here (must be getting good!) but worth recording for others methinks 🙂

I needed the sidebar on the left for my latest site. So I found your CSS for this on the forum:
body .main {float: right;}

And it worked great on the laptop and I carried on designing with forms and mouseovers etc in the content area. Then I resized the browser to see what needed to be tweaked for phones and tablets (yes, I know that’s the wrong way round 🙂 )

And all the form input fields, mouseovers, even the links, just stopped working as the sidebar dropped below the content!

Identified the problem by using the browser tools – the sidebar container was still ‘anchored’ top right and so was laid out over the top of the whole of the content, masking any interactive bits even though they were still visible.

Fixed by making both the body .main and .ktsidebar classes relatively positioned (to give me access to their height positioning) and then giving them different z-index values. So now the content is over the top of the sidebar…
body .main {position: relative; z-index: 2; float: right;}
.ktsidebar {position: relative; z-index: 1;}

Best, Colin

[Colin]

Colin

#68205

Hi Ben

One problem I actually solved before posting here (must be getting good!) but worth recording for others methinks 🙂

I needed the sidebar on the left for my latest site. So I found your CSS for this on the forum:
body .main {float: right;}

And it worked great on the laptop and I carried on designing with forms and mouseovers etc in the content area. Then I resized the browser to see what needed to be tweaked for phones and tablets (yes, I know that’s the wrong way round 🙂 )

And all the form input fields, mouseovers, even the links, just stopped working as the sidebar dropped below the content!

Identified the problem by using the browser tools – the sidebar container was still ‘anchored’ top right and so was laid out over the top of the whole of the content, masking any interactive bits even though they were still visible.

Fixed by making both the body .main and .ktsidebar classes relatively positioned (to give me access to their height positioning) and then giving them different z-index values. So now the content is over the top of the sidebar…
body .main {position: relative; z-index: 2; float: right;}
.ktsidebar {position: relative; z-index: 1;}

Best, Colin

[Patricia]

Patricia

#68195

Hi Ben,

But I did! I downloaded a new version 3.3.5-2 from Kadence support site yesterday??? I see now that you have installed version 3.3.6 and yes it’s working like a charm! Thank you!

There’s a bundle of error regarding select2 but your workaround solves it (you’re a genius).

By the way, William from RightPress stated that WooChimp does use the latest version of Select2 (4.0) and that seemingly WooCommerce does not? Somehow my mixture of plugins and theme is causing some mysterious Select2 failure. Thank you for solving it!

Patricia

[gerard]

gerard

#68187

This reply has been marked as private.

[Isaac]

Isaac

#68182

I’m having two problems with the photos on my site (I’ll post another forum question for the second problem to keep things clean and easier to reference/search)

The first is with this post the image is not rendering. This has been popping up randomly across my site for a while now. Is it a server issue? I’ve tried deleting the photos and reuploading them but that doesn’t fix it. Here is a screen shot of the problem

[Isaac]

Isaac

#68182

I’m having two problems with the photos on my site (I’ll post another forum question for the second problem to keep things clean and easier to reference/search)

The first is with this post the image is not rendering. This has been popping up randomly across my site for a while now. Is it a server issue? I’ve tried deleting the photos and reuploading them but that doesn’t fix it. Here is a screen shot of the problem

[Connor]

Connor

#68177

First off, your support for this theme is FANTASTIC. There is so much documentation and the responses are quick, you are awesome. Definitely worth the money paying for the premium version! And thanks for the tip on setting the row class to have a 0 margin, that helped me fix another small problem I had been debugging.

Secondly, I hope you can understand that I am a bit hesitant to let you in the back-end of my site. If you really think there is nothing you can help me with without going in the back-end, I will have no problem letting you to see what you can do.

However, before we do that, is there any known plugins or code that will destroy formatting for IOS 7 that I can troubleshoot with first?

A bit more in detail description of my problem:

My site looks exactly how it’s supposed in both the google chrome inspect element mobile testing, as well as on all the phones and tablets I have tested it on (a mixture of new and old IOS and Android devices).

However I am STILL having issues with an iPad and iPhone, both running IOS 7. So to me that says the IOS is reading my code completely wrong or something. I am tempted to take a video of what’s happening simply because to me, it is just so mind boggling. The site will load completely blue with my logo at the top about 50% of the time. The other 50%, it will load exactly how it is supposed to, then as soon as I click an anchor link inside the site, it crashes and turns black-blueish with zero functionality.

Maybe the iPhone and iPad i am seeing this on are corrupted?

And the same thing happens on both Chrome and Safari on those IOS 7 devices.

This really isn’t a huge deal to me, mostly because of the lack of people who still use IOS 7, but it would be nice to know what is causing this.

Thanks! Connor

[Grace]

Grace

#68161

Hi Ben,

Thanks for your informative response. I would like to give you a completely different point of view, because I like your themes, and the amazing and prompt support you give, and maybe you would like to take these things into consideration that no one seems to be asking.

I have been reading up on responsive sites (and mobile sites) and their pros and cons. Unfortunately, there aren’t enough people looking objectively at the issue. As a user, yes, responsive websites are more friendly (in a way). However, as an owner, how is moving all the content (e.g. menus and sidebars, things that your theme doesn’t let me control) going to benefit ME? It takes all the content that I want the user to see in that 1 second I have to get their attention and keep them on my site, and essentially hides them at the bottom of the page, and hides the menus, which again have important content. This works completely against all the proven rules for an effective homepage. Unfortunately, although there are many articles supporting and extolling the virtues of responsive sites, none of them address this issue. Are users supposed to behave differently now, just because they are using a mobile to visit your site instead? I don’t think so.

I have no doubt that mobiles will be more important going ahead. However, with your themes, how can I design to optimize for mobile when I have no control over the mobile version of the site (or very little)??? The editor and the template is desktop driven! I two months optimizing the desktop site, only to find out, as you say, most people will be viewing it from a mobile, the layout of which I have very little control over? This is very contradictory, and I am suspecting many themes/templates have overlooked this. This is something I believe you should take into consideration in future versions. If the theme is supposed to mobile friendly, then the editor should have control of the mobile version of the site, shouldn’t it?

I would also beg to differ that people don’t zoom. People will zoom when they want the information. I would love to see the statistics that actually say people don’t use full sites on a mobile, or prefer the mobile version to the full site. If a full site is designed well and is easy to use, there is no reason why they shouldn’t stay on it. People just don’t like full sites that are hard to navigate on a mobile, and not all of them are that way, some are very friendly. There are plenty of mobile sites however, that I have abandoned because, well, they just sucked. The experience was pared down and essential features of the full site were missing or hard to find, etc.

Ben, I am not asking you to agree with me (or provoke a debate), but just putting out a different point of view for you to consider. Responsive design is in its infancy. Right now, it is defying all the rules of website engagement in return for user-friendliness without considering its effect on conversion rates.

Having said all that, Ben, I hope I haven’t put you off! I appreciate that you are offering to refund me, but before I make that decision, I really don’t want to start from scratch again, as I’ve put a lot of content on the page already and I really do like your theme. Can we try a possible solution?

Is it possible to get by all the responsive stuff by changing the variable that calls it? Like, if there is some code that says, make it responsive when the screen size is 980px, can that be changed to some impossible number so that presto, the site will always remain non-responsive??? Something like that?

Thanks!
Grace

[Melida]

Melida

#68156

Hi Ben,

Thanks for your comprehensive comment. I will surely follow your advice and will be in contact with my hosting provider.
I would like to make clear that I am not blaming or criticizing Kadence with their excellent Virtue theme but merely to address the possible issue of hacking the theme. Perhaps to elaborate a bit more on the thought why the site was compromised with the use of the Virtue theme. After notice from the hosting party that large amount of spam mail was being sent from the domain I deleted the complete site including database. Setup a new WordPress site and the Virtue Theme. After only two days the site was compromised again and I decided to delete the complete theme again and switch to the TwentyFourteen theme leaving everything else in tact. Since this standard theme is active (more than a week now) no more spam has been send. Therefor I came to the thought there might be a leak in the Virtue Theme.

[Ben Ritner]

Ben Ritner

#68153

Hey,
Hannahs suggest has to do with stopping spam comments. It sounds like you where hacked.

The premium theme doesn’t have any issues with hacking and if there is one we would take is seriously. The theme is checked and combed through for security issues on a regular basis. If you have a specific code issue you are concerned about I would love to hear it. I am always looking to make the theme secure.

Just because you have been hacked doesn’t mean the issue is from the virtue theme. Plugins often have more security issues and wordpress itself has people breaking into it all the time, that is why there are security updates. There are lots of things you should do (and your host) to prevent hacking that have nothing to do with a theme and should’t ever be something a theme does because of security.

For some basic exampled bruteforce entry is a common enough issue with wordpress sites. and that is something your host or you should be blocking and protecting yourself from. No theme regardless of premium or free adds security measures that should be defined by a host.

Here is what I suggest you do, Contact your host, See if they have a malware removal service that can clean your site, (that is what would be in your files). If not see if they can pull a backup of your site before you were attacked.

Next have a conversation with your host about protecting your site, through a firewall for example and specifically mention brute force protection.

Also talk with your host about what plugins and things they recommend you use/do in your wordpress site. I personally recommend this plugin to add hardening to your wordpress site: https://wordpress.org/plugins/sucuri-scanner/

Once you get your site back up, cleaned and protected then I would take a hard look at your plugins just in case one might have a issue.

Also and I hope this doesn’t need said but make sure you have everything updated. Especially wordpress. You should always have the latest version.

Ben

[Akshay]

Akshay

#68150

Hi Hannah,

I have created links on the main page that I want to be connected to certain filters under shop.

Website: http://www.3dthrift.com/
Clicking on “Buy a 3D printer”should only show printers
and clicking on “Filament and more” should only show filaments. They are currently both displaying the shop page (that’s the only URL I could provide to them)

[Ben Ritner]

Ben Ritner

#68144

Not sure what you mean with the space? I don’t see any space just your header settings?

Your links are not working because of this link in your page:

http://imhk-tempsite.com//#why

should be:

http://imhk-tempsite.com/#why

Ben