Search Results for 'Page'

[GABE BOISVERT]

GABE BOISVERT

#280192

Hi Hannah,

Thanks for getting back to us.

All the images on this page have an alt tag in the Media Library.

https://peakltd.ca/portfolio/institutional/hospice-quinte-belleville/

It still fails lighthouse checks as it is not writing the alt tag out.

Is this a conflict with lazy loading potentially?

[Karla]

Karla

#280186

Hi, Daniel!

Thank you for reaching out to us.

For us to better assist you, could you specify the following:

• Slider block you’re using
• Page URL where we can see the slider

Knowing the block that you’re using will help us check if there are built-in options to help you with your requirement. While giving us the page URL will help us test out custom CSS code that can help.

Lastly, could you explain further what you mean by “make the slides bigger on mobile”? Do you want the image to be bigger?

Kind regards,
Karla

[Karla]

Karla

#280185

Hi, Teri.

I saw an email conversation that this has already been resolved. For your reference, this was the last reply we received regarding the issue, dated Sept. 4:

Thanks Karla for getting back to me
as of earlier today this has finally been resolved

I wanted to briefly share that it turns out it was a firewall issue with sucuri
I don’t understand allt he details
however siteground my host did extensive testing and was able to determine it was a firewall issue
they were away that sucuri had activated a firewall layer on my site
sucuri was able to make changes – I still don’t understand what those are

but that seemed to fix the issues

Just in case you all run into something like this again

Thanks for getting back to me with more information that you had found

Teri

Just to confirm, would doing the same steps not resolve the issue? While you are on the edit page screen, could you check your browser console log and see if there are any errors? You can follow the steps here – https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/how-to-view-console-log-errors/.

If you see errors, kindly take a screenshot and send it to us for additional information.

Let us know how we can assist you further.

Regards,
Karla

[Karla]

Karla

#280184

Hi,

Thanks for giving us the website URL.

1) The cart popup slides in from the right..How do I make it slide in from the bottom?
The options available for the cart popup are to only show them from the left or right side of the screen. You can see this option by going to Customizer > Header > Cart item settings. Here’s a screen recording for your reference – https://share.getcloudapp.com/OAujqP7Y.

On the other hand, if you want to request an additional option for this, you may add it to this page. Please note that we cannot give an estimated date of when this will be added. Our developers consider certain factors before implementing new ones.

2) I also want to increase the cart popup width to be about 80% and aligned in the center rather than to the right.
The cart popup has a default max width of 400px. This is set within our theme styles. You may adjust it using custom CSS code like this:

#cart-drawer.popup-drawer .drawer-inner {
    max-width: 600px;
}

Add it to Customizer > Additional CSS.

I hope this helps and let us know if we can assist you further.

Regards,
Karla

[robin.bussiek]

robin.bussiek

#280182

Hi Hannah,

thanks for your reply.

As you probably have noticed, the use case for our slider is very simple, as we use it just to show a background video. (So,) When the error occurs, the slider displays as usual and occupies the “normal” space, but naturally with the video missing. Everything else on the page is also displaying as usual.

Thanks for your effort to check the site throughout the day. But, as far as I can tell, the error mostly occurs after some longer pauses between site visits. So, if it is possible for you, I suggest that the best chance to catch the error, is to wait a bit more than a day between site visits 😐 … I do agree, that that is very annoying to debug, but unfortunately this suggestion is just based on the experience we have made with the issue.

Kind regards
Robin

[DeanD]

DeanD

#280181

Hello …….. I’ve had a problem ever since buying my Kadence Pro package embedding the “Twitter Embed Block” into a Kadence “Row Block” that “Center” aligns …..

When i set the both the Kadence “Row Block” and the “Twitter Embed Block” to justify “Center” – the “Twitter Block” content just stays left-aligned (see link below) …..

I don’t have any problems “Centering” other “Gutenberg blocks” into the Kadence “Row Block”, ie; Centering the “Image Block” or the “Text Blocks” works fine in the Kadence “Row Block” ……

I would like to get this Twitter formatting problem fixed, because it doesn’t look/present well left justified when the overall design of the page is pre-dominately “Center” justified ……

Thanks for the help

Problem example at this link …….
*Login to see link

[DeanD]

DeanD

#280181

Hello …….. I’ve had a problem ever since buying my Kadence Pro package embedding the “Twitter Embed Block” into a Kadence “Row Block” that “Center” aligns …..

When i set the both the Kadence “Row Block” and the “Twitter Embed Block” to justify “Center” – the “Twitter Block” content just stays left-aligned (see link below) …..

I don’t have any problems “Centering” other “Gutenberg blocks” into the Kadence “Row Block”, ie; Centering the “Image Block” or the “Text Blocks” works fine in the Kadence “Row Block” ……

I would like to get this Twitter formatting problem fixed, because it doesn’t look/present well left justified when the overall design of the page is pre-dominately “Center” justified ……

Thanks for the help

Problem example at this link …….
*Login to see link

[teri]

teri

#280178

I have finally adopted trying to use Blocks and am working with Kadence theme/Elizabeth theme from Restored316

I am struggling with icon display and blocks that are broken.
Any instance of icons, in icon blocks or icons lists render the message: “This block contains unexpected or invalid content” along with the button to “attempt block recovery”
Pages previousl created with Elementor that use icon blocks are now receiving the same message on the back end
However elementor icons will display on the public side while any icons used in kadence will temporarily show on the back end, they never rending on the public side and after the pages is saved the error blocks appear. I can resolve them but icons still do not render and when I return to the page the error is there again

I am using default blocks,
no special html.
this is NOT multisite, I am the only user/owner on the website and certainly have admin rights
I have gone through the process of resetting permalinks
I have checked for plugin conflicts
I have also been in contact with both hosting (siteground) and security monitoring (sucuri) in an attempt to see if anything there is causing a problem and in all instances and with extensive testing they indicate there is nothign on either site that is preventing these from displaying.

I am suddenly also experiencing the same issue with previously placed images – the images render but now I get those nasty blocks

the images do display on the public side but now all these error messages are on the back end.
I have now idea what is causing this – and I would love to get it resolved. It has made doing any work on the site impossible.

See attached images
the website is teripastorino.com
if you wish to private message me I would be happy to give you login permission

[teri]

teri

#280178

I have finally adopted trying to use Blocks and am working with Kadence theme/Elizabeth theme from Restored316

I am struggling with icon display and blocks that are broken.
Any instance of icons, in icon blocks or icons lists render the message: “This block contains unexpected or invalid content” along with the button to “attempt block recovery”
Pages previousl created with Elementor that use icon blocks are now receiving the same message on the back end
However elementor icons will display on the public side while any icons used in kadence will temporarily show on the back end, they never rending on the public side and after the pages is saved the error blocks appear. I can resolve them but icons still do not render and when I return to the page the error is there again

I am using default blocks,
no special html.
this is NOT multisite, I am the only user/owner on the website and certainly have admin rights
I have gone through the process of resetting permalinks
I have checked for plugin conflicts
I have also been in contact with both hosting (siteground) and security monitoring (sucuri) in an attempt to see if anything there is causing a problem and in all instances and with extensive testing they indicate there is nothign on either site that is preventing these from displaying.

I am suddenly also experiencing the same issue with previously placed images – the images render but now I get those nasty blocks

the images do display on the public side but now all these error messages are on the back end.
I have now idea what is causing this – and I would love to get it resolved. It has made doing any work on the site impossible.

See attached images
the website is teripastorino.com
if you wish to private message me I would be happy to give you login permission

[Dane]

Dane

#280165

Hi Safir,

Thanks for your reply. As for adding sidebar to the homepage, that’s possible! If you want to set a specific sidebar on homepage, you can use Hook Elements or by changing its layout through homepage editor > Click Page Settings > then choose the layout that has sidebar. You can watch this screen recording to know how to assign a specific sidebar for homepage and changing its page layout. Please watch: https://share.getcloudapp.com/WnuDbgJl

Hope this helps!

Please let us know if you need further assistance and we’re here to help!

Cheers,
Dane

[James Woods]

James Woods

#280158

Hiya
I’ve been using the video popup block on some pages, creating the nice rounded corners and drop shadows. I’m trying to insert a video that has the same adjustability as the popup block, but the video just autoplays, like a banner might do. It would be really nice if the video had the option of un-muting.

Every other video block, just inserts the video, with no option to adjust the border or autoplay.

Does anyone have a solution?

Cheers
Jamie

[James Woods]

James Woods

#280158

Hiya
I’ve been using the video popup block on some pages, creating the nice rounded corners and drop shadows. I’m trying to insert a video that has the same adjustability as the popup block, but the video just autoplays, like a banner might do. It would be really nice if the video had the option of un-muting.

Every other video block, just inserts the video, with no option to adjust the border or autoplay.

Does anyone have a solution?

Cheers
Jamie

[Safir]

Safir

#280152

Thank you. What about my query on if you can add a sidebar to the homepage? Is that possible?

[Dane]

Dane

#280151

Hi,

Thank you for reaching out to us.

Did you add any blocks to your Sidebar 2? If you haven’t, please follow this screen recording to know how. Here, please watch: https://share.getcloudapp.com/Qwudl4xv

As you can see, when I assigned a sidebar (Sidebar 2), the sidebar is empty. This is why I added some blocks from Widgets page and added some blocks and placed them to Sidebar 2.

Please try this on your end and let us know how it goes. Thanks!

Cheers,
Dane

[Safir]

Safir

#280150

I see that you can go to Customize>Posts/Pages Layout, and Page Layout or Post Layout, and modify the “Default Page Layout” to select a left sidebar or right sidebar instead of the default normal without a sidebar.

Is there a way to add a sidebar to the homepage? Here is the homepage that I see. It has a grid layout and no sidebar.

Also, a related question. When I tried setting “Page Default Sidebar” to “Sidebar 2”, the sidebar disappears.

It works fine if I use “Sidebar 1”.

Is there something I need to do to get the sidebar 2 working? What exactly is the difference between sidebar 1 and sidebar 2?

[Safir]

Safir

#280150

I see that you can go to Customize>Posts/Pages Layout, and Page Layout or Post Layout, and modify the “Default Page Layout” to select a left sidebar or right sidebar instead of the default normal without a sidebar.

Is there a way to add a sidebar to the homepage? Here is the homepage that I see. It has a grid layout and no sidebar.

Also, a related question. When I tried setting “Page Default Sidebar” to “Sidebar 2”, the sidebar disappears.

It works fine if I use “Sidebar 1”.

Is there something I need to do to get the sidebar 2 working? What exactly is the difference between sidebar 1 and sidebar 2?

[robin.bussiek]

robin.bussiek

#280149

I just wanted to update, that the error still occurs with some regularity. Still not on every page-load or something similar, but after some hours or a day or two it occurs with some consistency.

[teri]

teri

#280145

I have a website them using Kadence (my first experience with Gutenberg and Kadence) and I have a great theme I am using developed by Restored316. I have run into this same icon issue. I have spent more time than I would like to add up with both siteground and sucuri support trying to find why the icons are blocked anywhere I have tried to use a kadence icon block.

I just found this article and am hoping that support can help me out. I am super frustrated trying to figure out a way to solve this problem. I am happy to send a private message so that you might be able to take a look at the pages/posts in question.

I notice some fixes listed here but a lot of the information I find is quite dates. Hoping for an updated solution if one exists. This is not a multi site and I am an admin and the only user on this website. The page that currently is experience problems is not published so I can’t link it here – you won’t see the issue.

• This reply was modified 3 years, 7 months ago by teri.

[Karla]

Karla

#280137

Hi, Octavio.

I apologize for the delay in getting back to you.

There are no built-in options to do this. However, these are two options that I can recommend for a workaround:

1. Use an additional CSS selector for the CSS codes. For example, inspect a specific page and get the body class. Here’s a screen recording for your reference – https://share.getcloudapp.com/P8u7exXj.
2. Add the custom CSS code within that specific page and change it there. This will be available if you have the Kadence Blocks Pro addon. Here’s a screen recording for your reference – https://share.getcloudapp.com/7KukmezA.

I hope this helps and let us know if we can assist you further.

Best regards,
Karla

[Karla]

Karla

#280133

Hi, Rick.

Could you give us the page where we can see the form you’re having issues with? This is so we can inspect whether there is an error on the browser console log.

I am using the email from my domain provicer (mijndomein). I can ask them if something gets filtered, but I assume they won’t do anything about it…

You’ve mentioned before that Gmail users receive email notifications so it is quite strange that you’re not receiving them on yours. Please let us know what they say for additional information.

Kind regards,
Karla

[Karla]

Karla

#280132

Hi, Rupa.

Glad to know I was able to help with the first two points!

As previously mentioned, “The content container plus the sidebar width will be a total of the main content container’s space.“. If you’re using a sidebar layout for the shop and category archive pages, you’ll need to decrease the sidebar width. This is the only way to make the content column wider.

I hope this clarifies and let us know if we can assist you further.

Kind regards,
Karla

[Karla]

Karla

#280126

Hi,

I just want to give an update that the infinite scroll for custom post type archive pages should work when it was enabled on the blog options. However, it will only work if you’re using the grid layout(Category Display Type option). There is a bug if you’re using a list layout and our developer said that they’ll fix it soon.

Kind regards,
Karla

[Dane]

Dane

#280123

Hi,

Thank you for reaching out to us.

To further assist you, can you please send us the URL of the site/page that you’re working on so we can inspect? You have an option to send the URL privately by enabling the “Set as private reply”​ option before sending your reply. Thanks!

Cheers,
Dane

[Dane]

Dane

#280121

Hi Daniel,

Thank you for reaching out to us.

Can you please check the Featured Image Ratio section when you go to Appearance > Customize > Posts/Pages Layout > Single Post Layout > then scroll down until you see the Featured Image Ratio and set it to the desired ratio and see if that fixes the issue? If the issue still persists, ​kindly clear the cache as some website display issue can be solved by clearing the cache.

To know more about clearing the cache, please refer to our guide here: https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/clearing-your-website-cache/

And if that didn’t resolve the issue as well, please send us the URL of the site that you’re working on so we can inspect. You have an option to send the URL privately by enabling the “Set as private reply”​ option before sending your reply.

Please let us know how it goes so we’ll know how we can assist you further.

Cheers,
Dane