Search Results for 'contact'

[Ben Ritner]

Ben Ritner

#248317

Have you contacted your hosting provider? What is the URL to your site?

Ben

[Hannah]

Hannah

#248272

Have you tried contacting your host about the FTP error? Were you able to get your theme and plugins up to date?

Hannah

[Daniel]

Daniel

#248251

I created a website using the Ascend theme. Website is acumanity.com.

There is a Contact Us section near the bottom of the home page.

I created the form last week leveraging a Kadence Form integrated with Mailchimp. I think I copied it from one of the Kadence demo forms and added a field or two.

When I created and modified it, it worked when I tested it out. I got error messages when required fields were not filled out. And when I entered all the information correctly and clicked the “Contact Us” button, I would get: the success message below the button with “Thanks for contacting us! We will get back to you shortly.”, an e-mail sent with the information entered, and a Mailchimp entry in their database. I have three entries in Mailchimp for the three times I tested it out successfully.

This morning, I tested it again, and after clicking the “Contact Us”, it did not work. I do not get any success message, no email sent, and no entry in Mailchimp.

I don’t remember changing anything to that form.

Any help to debug is greatly appreciated.

[Daniel]

Daniel

#248251

I created a website using the Ascend theme. Website is acumanity.com.

There is a Contact Us section near the bottom of the home page.

I created the form last week leveraging a Kadence Form integrated with Mailchimp. I think I copied it from one of the Kadence demo forms and added a field or two.

When I created and modified it, it worked when I tested it out. I got error messages when required fields were not filled out. And when I entered all the information correctly and clicked the “Contact Us” button, I would get: the success message below the button with “Thanks for contacting us! We will get back to you shortly.”, an e-mail sent with the information entered, and a Mailchimp entry in their database. I have three entries in Mailchimp for the three times I tested it out successfully.

This morning, I tested it again, and after clicking the “Contact Us”, it did not work. I do not get any success message, no email sent, and no entry in Mailchimp.

I don’t remember changing anything to that form.

Any help to debug is greatly appreciated.

[aline.agustinho]

aline.agustinho

#248181

Hello,

I’m having trouble to use your theme on my website because when I try to activate the API key I receive this message:
“Connection failed to the License Key API server. Make sure your host servers php version has the curl module installed and enabled.”

Unfortunately I dont know how to program or correct codes so I talked to the host but they said to me to contact the developer…
Could you help me see what’s going on? I have set php at version 7.3 and the site is: http://www.elenicedias.com.br

Thank you,
Aline

[aline.agustinho]

aline.agustinho

#248181

Hello,

I’m having trouble to use your theme on my website because when I try to activate the API key I receive this message:
“Connection failed to the License Key API server. Make sure your host servers php version has the curl module installed and enabled.”

Unfortunately I dont know how to program or correct codes so I talked to the host but they said to me to contact the developer…
Could you help me see what’s going on? I have set php at version 7.3 and the site is: http://www.elenicedias.com.br

Thank you,
Aline

[Michael]

Michael

#248120

Hi

worked perfectly on the popup and homepage footer, but not on the other pages footers or contact page/form
also need a hover value with that snippet pls.

[Kim]

Kim

#248010

Hey.
I use Virtue – Premium

I have installed a plugin called Frontier Post.
I need to change the color of a save button in this plugin, I contacted the developer of that plugin to get a CSS code, but we couldn’t make the CSS code work, the developer asked me to contact you.
The CSS code works fine with the developer.

The developer says that the CSS code should be placed in theme custom CSS
I have placed the CSS code in custom CSS in the theme, but it does not work.
Can you help me here.

The code is as follows.

#user_post_save {
color: yellow !important;
background-color: darkgreen !important;
}

Best regards
Kim

[Kim]

Kim

#248010

Hey.
I use Virtue – Premium

I have installed a plugin called Frontier Post.
I need to change the color of a save button in this plugin, I contacted the developer of that plugin to get a CSS code, but we couldn’t make the CSS code work, the developer asked me to contact you.
The CSS code works fine with the developer.

The developer says that the CSS code should be placed in theme custom CSS
I have placed the CSS code in custom CSS in the theme, but it does not work.
Can you help me here.

The code is as follows.

#user_post_save {
color: yellow !important;
background-color: darkgreen !important;
}

Best regards
Kim

[Michael]

Michael

#248002

Hi

I have a quick signup Ninja form in a Popup and in the Footer of my site (Form 1)

There’s another form on the contact page (Form 2)

I have a global style for the “required” fields and content labels

.nf-form-fields-required {
display: none;
}
.nf-form-content label {
font-size: 20px
line-height: 26px !important;
font-weight: 400 !important;
}

This is working good on all forms.

—

The submit button styling is currently targeting specific fields in specific instances of the form:

input#nf-field-19_2 {
background: #ebe811 !important;
color: #000000 !important;
}
input#nf-field-19_2:hover {
background: #a0ba0d !important;
color: #000000 !important;
}

input#nf-field-19 {
background: #000000 !important;
color: #ffffff !important;
}
input#nf-field-19:hover {
background: #ffffff !important;
color: #000000 !important;
}

input#nf-field-25_1 {
background: #ebe811;
color: #000000;
}
input#nf-field-25_1:hover {
background: #a0ba0d;
color: #000000;
}

How do I globally apply the submit button colours for all forms in all instances across the site?

I’d like to combine / simplify all styling CSS for all forms.
Is this possible?

[Michael]

Michael

#248002

Hi

I have a quick signup Ninja form in a Popup and in the Footer of my site (Form 1)

There’s another form on the contact page (Form 2)

I have a global style for the “required” fields and content labels

.nf-form-fields-required {
display: none;
}
.nf-form-content label {
font-size: 20px
line-height: 26px !important;
font-weight: 400 !important;
}

This is working good on all forms.

—

The submit button styling is currently targeting specific fields in specific instances of the form:

input#nf-field-19_2 {
background: #ebe811 !important;
color: #000000 !important;
}
input#nf-field-19_2:hover {
background: #a0ba0d !important;
color: #000000 !important;
}

input#nf-field-19 {
background: #000000 !important;
color: #ffffff !important;
}
input#nf-field-19:hover {
background: #ffffff !important;
color: #000000 !important;
}

input#nf-field-25_1 {
background: #ebe811;
color: #000000;
}
input#nf-field-25_1:hover {
background: #a0ba0d;
color: #000000;
}

How do I globally apply the submit button colours for all forms in all instances across the site?

I’d like to combine / simplify all styling CSS for all forms.
Is this possible?

[Luis]

Luis

#247998

Hi Ben,

I am not sure, here is a full list, I think only wp-optimize would do that.

Akismet Anti-Spam
Black Studio TinyMCE Widget
Caldera Forms
Callbell Chat Widget
Contact Form 7
Cookie Notice
Cyclone Slider Pro
Defender
Duplicate Post
Enhanced Media Library
Fuse Social Floating Sidebar
Google Analytics for WordPress by MonsterInsights
Gutenberg
Kadence Blocks – Gutenberg Page Builder Toolkit
Kadence Slider
Page Builder by SiteOrigin
Polylang
Really Simple SSL
reCAPTCHA
Redirection
Rocket Maintenance Mode & Coming Soon Page Builder
SiteOrigin Widgets Bundle
Slider Revolution
Smash Balloon Instagram Feed
Smush
UpdraftPlus – Backup/Restore
WP-Optimize – Clean, Compress, Cache
Yoast SEO

[Hannah]

Hannah

#247960

I’m now seeing a fatal out of memory error when I try to view your page. Are you seeing that as well? I suggest contacting your host and asking them to increase your PHP memory limit. Let me know when they’ve done this!

Hannah

[L.M.H]

L.M.H

#247861

Hello
I have an issue with the display of my auction plugin
apparently it’s coming from my theme because it was working before et since the update not anymore
I already have contacted the auction plugin support and they told me what I said above
(because the plugin works with the demo theme)

Can you fix that please ?
I use ” WooCommerce Simple Auction”
here a link of what they told me after hours of debate : *Login to see link
another one with test with your demo theme : *Login to see link
In waiting for your response
Good to you

[L.M.H]

L.M.H

#247861

Hello
I have an issue with the display of my auction plugin
apparently it’s coming from my theme because it was working before et since the update not anymore
I already have contacted the auction plugin support and they told me what I said above
(because the plugin works with the demo theme)

Can you fix that please ?
I use ” WooCommerce Simple Auction”
here a link of what they told me after hours of debate : *Login to see link
another one with test with your demo theme : *Login to see link
In waiting for your response
Good to you

[adventuretravelcoach]

adventuretravelcoach

#247836

Hey Hannah,

Thanks for the feedback. No, the Topbar wasn’t turned on. I’ve turned it on now but I still can’t understand how it is working on the 1 page but not the others

O goodness, when I turn the top bar on the turquoise is also on my main home page and the others so I had to change setting to no.

check my destinations page the heading shows the background color and menu. https://www.adventuretravelcoach.com/destinations

. see printscreen where it shows the turquoise header – its not showing on about me and contact me (see image)

there were 3 posts where it also wasn’t showing but I’ve add images so it will look better (meantime)
thanks Hannah.

[adventuretravelcoach]

adventuretravelcoach

#247821

Hey Hannah,

I notice now that the following setting is not working on the following pages?

1. The top bar background color can be set from Theme Options > Advanced Styling. that worked on 2 specific posts is not working on three other pages:
1x My about page: *Login to see link
contact page: *Login to see link
Start a Blog Page: *Login to see link

I’ve done exactly the same. I went on that specific post/page, to the topbar > theme options > then advance styling and the turquoise color is set but the top bar is still white?
Is it correct I go to the theme options on that specific page or post to change the top bar of that specific page? Don’t know why it is not working on some of them or what I did wrong?

2. And the Header background style: what is the difference between simple and full?

Apologies for inconvenience

Screenshot-2020-04-16-at-20-21-48

Screenshot-2020-04-16-at-20-35-31

Screenshot-2020-04-16-at-20-36-40

[adventuretravelcoach]

adventuretravelcoach

#247821

Hey Hannah,

I notice now that the following setting is not working on the following pages?

1. The top bar background color can be set from Theme Options > Advanced Styling. that worked on 2 specific posts is not working on three other pages:
1x My about page: *Login to see link
contact page: *Login to see link
Start a Blog Page: *Login to see link

I’ve done exactly the same. I went on that specific post/page, to the topbar > theme options > then advance styling and the turquoise color is set but the top bar is still white?
Is it correct I go to the theme options on that specific page or post to change the top bar of that specific page? Don’t know why it is not working on some of them or what I did wrong?

2. And the Header background style: what is the difference between simple and full?

Apologies for inconvenience

Screenshot-2020-04-16-at-20-21-48

Screenshot-2020-04-16-at-20-35-31

Screenshot-2020-04-16-at-20-36-40

[adventuretravelcoach]

adventuretravelcoach

#247789

Hey Hannah,

I notice now that the
1. The top bar background color can be set from Theme Options > Advanced Styling. that worked on 2 specific posts is not working on three other pages:
1x My about page: https://www.adventuretravelcoach.com/about-mimmie/
contact page: https://www.adventuretravelcoach.com/contact-form/
Start a Blog Page: https://www.adventuretravelcoach.com/how-to-start-a-successful-blog-2/
Post about Turkey Transport: https://www.adventuretravelcoach.com/turkey-transport-hop-on-hop-off-bus/

I’ve done exactly the same. I went on that specific post/page, to the topbar > theme options > then advance styling and the turquoise color is set but the top bar is still white?
Is it correct I go to the theme options on that specific page or post to change the top bar of that specific page? Don’t know why it is not working on some of them or what I did wrong?

2. And the Header background style: what is the difference between simple and full?

Apologies for inconvenience

• This reply was modified 6 years ago by adventuretravelcoach.

[Hannah]

Hannah

#247500

Did you try contacting your host as Ben recommended?

Hannah

[Hannah]

Hannah

#247351

Who is your host? Have you tried contacting them?

Hannah

[Ashtrey]

Ashtrey

#247332

http://www.deepdesigns.com.au

Hi,

I have added to form block for my contact us page, i done everything i could think of but the Form does not submit, could you help me.

Also in the form clock settings as a greyed out option that says “auto respond email (PRO)” i belive i have the pro version and would like to use this feature, how do i unlock it?

Thanks

Ash.

[Ashtrey]

Ashtrey

#247332

http://www.deepdesigns.com.au

Hi,

I have added to form block for my contact us page, i done everything i could think of but the Form does not submit, could you help me.

Also in the form clock settings as a greyed out option that says “auto respond email (PRO)” i belive i have the pro version and would like to use this feature, how do i unlock it?

Thanks

Ash.

[Hannah]

Hannah

#247328

A sidebar is different from blocks or columns. Think of a blog post, for example. People do not want to scroll through typical sidebar content (recent pots, ads, contact info, etc) before getting to the actual post content. I would be happy to get your menu styled as you’re wanting if you want to try the route I suggested previously.

Hannah

[Hannah]

Hannah

#247282

I haven’t heard from any others who experienced that with the update. You may want to contact your host and see if they can do backup for you so you can regain your layouts. Then you may try deactivating your plugins to test if any are conflicting with the latest WP update.

Hannah

[Ben Ritner]

Ben Ritner

#247085

Hey,

I suggest you check your PHP error logs (contact your hosting provider) you are likly timing out and you need to increase the max post size and max memory setting in your php.

Ben

[Susie]

Susie

#247041

Hi
I have had these two problems for quite some time but have only now had time to do testing to ascertain whether it is a plug in conflict or a theme conflict.
According to the testing, it is a theme conflict, so I am contacting you to get some help on this.

Both problems are with a plugin called Business Directory (by D Rodenbaugh). I have already spoken to them and they have referred me to my theme developer.

Problem 1: Hyperlinks not showing
For Business Directory posts (listings), hyperlinks set in the text of the post are not highlighted with the colours that I have set in the theme. The links work, but you don’t know they are there as they don’t pick up the theme’s formatting.

Problem 2: Opening windows
For some links (internal), I would like the hyperlink to open in the current tab/window and for others (external) I would like the hyperlink to open in a new tab/window.
No matter how the link is set up, the links (internal and external) always open in the current window. If I install the plugin Open External Links in a New Window, I get a new window opening, but the current window also moves to the external link – so I end up with two windows/tabs with the external website showing.

If I change my theme to 2020, the functionality (with or without the Open External Links in a New Window plugin) works perfectly – the same for Problem 1.

Let me know if you need more information.

Look forward to hearing back from you.

Best wishes
Susie

[Susie]

Susie

#247041

Hi
I have had these two problems for quite some time but have only now had time to do testing to ascertain whether it is a plug in conflict or a theme conflict.
According to the testing, it is a theme conflict, so I am contacting you to get some help on this.

Both problems are with a plugin called Business Directory (by D Rodenbaugh). I have already spoken to them and they have referred me to my theme developer.

Problem 1: Hyperlinks not showing
For Business Directory posts (listings), hyperlinks set in the text of the post are not highlighted with the colours that I have set in the theme. The links work, but you don’t know they are there as they don’t pick up the theme’s formatting.

Problem 2: Opening windows
For some links (internal), I would like the hyperlink to open in the current tab/window and for others (external) I would like the hyperlink to open in a new tab/window.
No matter how the link is set up, the links (internal and external) always open in the current window. If I install the plugin Open External Links in a New Window, I get a new window opening, but the current window also moves to the external link – so I end up with two windows/tabs with the external website showing.

If I change my theme to 2020, the functionality (with or without the Open External Links in a New Window plugin) works perfectly – the same for Problem 1.

Let me know if you need more information.

Look forward to hearing back from you.

Best wishes
Susie