Search Results for 'contact'

[projectnandlastrategy]

projectnandlastrategy

#292896

Hi Cristiano,

Since add_filter('kadence_microdata', '__return_false'); isn’t working, try this in your **child theme’s** functions.php:

`php
add_action(‘after_setup_theme’, function() {
remove_action(‘wp_head’, ‘kadence_load_microdata’);
}, 20);
`

If that doesn’t work, use jQuery to remove microdata:

`js
jQuery(document).ready(function($) {
$(‘[itemscope]’).removeAttr(‘itemscope itemtype’);
$(‘[itemprop]’).removeAttr(‘itemprop’);
});
`

For a permanent fix, check **Kadence’s theme files** (meta-schema.php) or contact Kadence support.

Thanks!

[Shayne Sanderson]

Shayne Sanderson

#292835

Hi,

I’m glad you reached out.

The behavior that you’re describing is not typically something that the theme can prevent, or cause. I would first contact your hosting provider and provide details and see if there is something that they can see from their side.

Also, please do ensure that all software (plugins, themes, etc) are up to date.

If there is something specific to Kadence that we can assist with then please let us know.

Thanks

[chitocamacho]

chitocamacho

#292668

Hi there,

Thanks for the update. 🙂

Please don’t hesitate to open a new forum topic or contact us through any of the following support pages
* https://www.kadencewp.com/free-support-tickets/
* https://www.kadencewp.com/premium-support-tickets/

Have a great day!

Best regards,
Chito

[chitocamacho]

chitocamacho

#292627

Hi there,

Thanks for the screenshots; I’m here to help.

I see a 524 error code in the console log, which means your hosting server is timing out.

Can you please reach out to your host and ask them to check firewall or security settings? Sometimes, firewalls or security software might block or slow down requests.

Also, in the meantime, kindly check your PHP error log to have more insights about the issue and what might be done to resolve it. Finding and deciphering PHP error log files is not for the standard user, and you should contact your hosting provider for help if this is unfamiliar to you.

Looking forward to your response.

Best,
Chito

[Amy P]

Amy P

#292589

Hi,

In Kadence Forms, I’ve created a contact form using the basic form as a template.

I am using {field_1} in the form settings for From Name but the emails arrive as FROM: WordPress <[email protected]>.
The reply-to email address {field_3} is working, though.

Is this an SMTP issue? Is there a way to verify that NAME is indeed field #1?

Thanks!
Amy

[Amy P]

Amy P

#292589

Hi,

In Kadence Forms, I’ve created a contact form using the basic form as a template.

I am using {field_1} in the form settings for From Name but the emails arrive as FROM: WordPress <[email protected]>.
The reply-to email address {field_3} is working, though.

Is this an SMTP issue? Is there a way to verify that NAME is indeed field #1?

Thanks!
Amy

[caulierb18]

caulierb18

#292475

Hi,
With WordPress 6.7.1 and Kadence 1.2.14 with the Form block,
I have correctly configured the “recipient address” and Cc fields, with several email addresses separated by commas.
But, I get the following error: (Strangely, the comma separator has been removed!)
Undelivered Mail Returned to Sender

This is the mail system at host relay.mailchannels.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<michel.sennequier@orange.frmagali.jacquet-rozeorange.frfamillejacolinyahoo.frlemoulindupondygmail.com>:
Host or domain name not found. Name service error for
name=orange.frmagali.jacquet-rozeorange.frfamillejacolinyahoo.frlemoulindupondygmail.com
type=A: Host not found

Reporting-MTA: dns; relay.mailchannels.net
X-Postfix-Queue-ID: 7B6232C195E
X-Postfix-Sender: rfc822; [email protected]
Arrival-Date: Sun, 5 Jan 2025 14:58:45 +0000 (UTC)

Final-Recipient: rfc822; michel.sennequier@orange.frmagali.jacquet-rozeorange.frfamillejacolinyahoo.frlemoulindupondygmail.com
Original-Recipient: rfc822;michel.sennequier@orange.frmagali.jacquet-rozeorange.frfamillejacolinyahoo.frlemoulindupondygmail.com
Action: failed
Status: 5.4.4
Diagnostic-Code: X-Postfix; Host or domain name not found. Name service error
for
name=orange.frmagali.jacquet-rozeorange.frfamillejacolinyahoo.frlemoulindupondygmail.com
type=A: Host not found

Thanks for your help.

[caulierb18]

caulierb18

#292475

Hi,
With WordPress 6.7.1 and Kadence 1.2.14 with the Form block,
I have correctly configured the “recipient address” and Cc fields, with several email addresses separated by commas.
But, I get the following error: (Strangely, the comma separator has been removed!)
Undelivered Mail Returned to Sender

This is the mail system at host relay.mailchannels.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<michel.sennequier@orange.frmagali.jacquet-rozeorange.frfamillejacolinyahoo.frlemoulindupondygmail.com>:
Host or domain name not found. Name service error for
name=orange.frmagali.jacquet-rozeorange.frfamillejacolinyahoo.frlemoulindupondygmail.com
type=A: Host not found

Reporting-MTA: dns; relay.mailchannels.net
X-Postfix-Queue-ID: 7B6232C195E
X-Postfix-Sender: rfc822; [email protected]
Arrival-Date: Sun, 5 Jan 2025 14:58:45 +0000 (UTC)

Final-Recipient: rfc822; michel.sennequier@orange.frmagali.jacquet-rozeorange.frfamillejacolinyahoo.frlemoulindupondygmail.com
Original-Recipient: rfc822;michel.sennequier@orange.frmagali.jacquet-rozeorange.frfamillejacolinyahoo.frlemoulindupondygmail.com
Action: failed
Status: 5.4.4
Diagnostic-Code: X-Postfix; Host or domain name not found. Name service error
for
name=orange.frmagali.jacquet-rozeorange.frfamillejacolinyahoo.frlemoulindupondygmail.com
type=A: Host not found

Thanks for your help.

[Thomas]

Thomas

#292467

Hi

I getting constantly this following message: Publishing failed. The response is not a valid JSON response.

When creating a row layout (especialy a row with 2 columns with a image or a row with 2 columns text and next to it a contact form)

It doesn’t let me save my creation.

Is there any solution for this?

I suspect the pattern hub, cause when creating the same creation on my live website in the editor it let save without any problems.

I digged already 8 hours through you tube videos and articles without any positive outcome.

Cheers

[Thomas]

Thomas

#292467

Hi

I getting constantly this following message: Publishing failed. The response is not a valid JSON response.

When creating a row layout (especialy a row with 2 columns with a image or a row with 2 columns text and next to it a contact form)

It doesn’t let me save my creation.

Is there any solution for this?

I suspect the pattern hub, cause when creating the same creation on my live website in the editor it let save without any problems.

I digged already 8 hours through you tube videos and articles without any positive outcome.

Cheers

[architabasandrai]

architabasandrai

#292451

Hi @zaarashaikh206,

I’m glad you reached out. I’d be happy to help.

I reviewed your website and noticed that you are not using the Kadence Theme or Kadence Blocks. Please see the screenshot attached below.

Could you share the website where you are using the Kadence Theme? I recommend contacting Foxiz theme support for assistance with the current theme.

Let me know if you need further help!

Best Regards,
Archita

[architabasandrai]

architabasandrai

#292361

Hi LG Philipp,

I’d be happy to assist you.

I tested the Focus keyphrase at my end. It is working as expected. Check the screencast for reference: https://share.zight.com/NQunZDD8

I highly recommend following the steps outlined in this article, https://www.kadencewp.com/blog/how-to-troubleshoot-your-website to eliminate any common causes of WordPress issues.

If the issue is specifically related to Yoast SEO. I suggest you contact Yoast SEO support about this. They can help you better on this issue.

I hope this helps. If you have any other concerns related to Kadence, please inform us, and we are always here to assist you.

Regards,
Archita

[god.of.programmers]

god.of.programmers

#292190

It is completely understandable to switch platforms when they don’t meet specific requirements. But first we should focus on the solution only portion. I recommend double-checking the support portal for updates and escalating the ticket if needed. I personally found their support way more amazing. Though, recently I also faced a similar scenario for one of my client who was facing such a scenario for his online store. But once I contacted the support the helped me out in a sec.

If the questions are more users related, then you can also seek help from me, as I know well in this field.

• This reply was modified 1 year, 5 months ago by god.of.programmers.

[Ron]

Ron

#292127

After imputing all the necessary info to create an A.I site, it fails to import the template. It will allow me to import a Reg block Editor Template from Kadence, but not one build with A.I. I am using blue host and I’ve already contacted them about any possible firewall settings and everything is fine on that end. I have the Kadence Essential Bundle and all plugins and license are activated and validated. I’ve been trouble shooting this issue for the past 2 days with no progress, ill include screenshots. Thank you

[Ron]

Ron

#292127

After imputing all the necessary info to create an A.I site, it fails to import the template. It will allow me to import a Reg block Editor Template from Kadence, but not one build with A.I. I am using blue host and I’ve already contacted them about any possible firewall settings and everything is fine on that end. I have the Kadence Essential Bundle and all plugins and license are activated and validated. I’ve been trouble shooting this issue for the past 2 days with no progress, ill include screenshots. Thank you

[Eze]

Eze

#292001

Hi Glenn,

The payment icons are single images added by the payment gateway. Here is a screencast for your reference:
https://share.zight.com/Blum7jvK

I recommend contacting Moneris to see if there is a built-in option to remove the payment icons as preferred.

In the meantime, you can try using this custom CSS to hide all payment icons except for Visa and MasterCard:

#card_logos img:not([aria-label="visa"]):not([aria-label="mastercard"]) {
    display: none;
}

Here is how to add the custom CSS to your website:
https://www.kadencewp.com/help-center/docs/kadence-theme/how-do-i-add-custom-css/

Watch this demo screencast of what happens when the CSS code is added to your website:
https://share.zight.com/qGu4j08X

Cheers,
Eze

[Joe]

Joe

#291977

Hi,

Receiving the following message from the WordPress system that requires attention. Are there any updates or steps being taken to resolve this issue?

“Your theme (Virtue – Premium Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.”

Thank you

[Joe]

Joe

#291977

Hi,

Receiving the following message from the WordPress system that requires attention. Are there any updates or steps being taken to resolve this issue?

“Your theme (Virtue – Premium Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.”

Thank you

[architabasandrai]

architabasandrai

#291941

Hi Markus,

I’m glad you reached out. I’d be happy to help.

We released Kadence Theme Pro 1.1.2 to resolve your issue with floating elements. Please do these steps:
1. Create a website backup. You can contact your hosting provider to help you with this.
2. Update the Kadence Theme Pro.
3. Test Kadence Element.

Please let me know how it goes.

Regards,
Archita

[greco_al]

greco_al

#291875

Hello, i bought these child theme based on Kadence, for some reason i don’t have any access to the Kadence Library when editing the pages, i only get a code text box and every time that i try to add something i het this message: “<!– wp:kadence/rowlayout {“noCustomDefaults”:true,”isPrebuiltModal”:true} /–>”

I already tried to contact the designer for the theme, the tested on her side and everything works fine, i don’t know what is hapenning, tried everything, clean cache and cookies, diferent browsers, deactivate plugins etc.

[greco_al]

greco_al

#291875

Hello, i bought these child theme based on Kadence, for some reason i don’t have any access to the Kadence Library when editing the pages, i only get a code text box and every time that i try to add something i het this message: “<!– wp:kadence/rowlayout {“noCustomDefaults”:true,”isPrebuiltModal”:true} /–>”

I already tried to contact the designer for the theme, the tested on her side and everything works fine, i don’t know what is hapenning, tried everything, clean cache and cookies, diferent browsers, deactivate plugins etc.

[webmaster-0602]

webmaster-0602

#291794

I’m getting to grips with Kadence Theme and Blocks. I’ve done my first contact form but the submit button doesn’t look how I want. I’ve set the border radius to 0.8 and units to EM, but the generated CSS is in pixels.

.kb-submit-field .kb-btnf5bd51-44.kb-button {
color: var(--global-palette1, #3182CE);
background: var(--global-palette9, #ffffff);
border-top-left-radius: 0.8px;
border-top-right-radius: 0.8px;
border-bottom-right-radius: 0.8px;
border-bottom-left-radius: 0.8px;
padding-right: var(--global-kb-spacing-sm, 1.5rem);
padding-left: var(--global-kb-spacing-sm, 1.5rem);
box-shadow: 2px 2px 5px 0px rgba(0, 0, 0, 0.2);
}

[webmaster-0602]

webmaster-0602

#291794

I’m getting to grips with Kadence Theme and Blocks. I’ve done my first contact form but the submit button doesn’t look how I want. I’ve set the border radius to 0.8 and units to EM, but the generated CSS is in pixels.

.kb-submit-field .kb-btnf5bd51-44.kb-button {
color: var(--global-palette1, #3182CE);
background: var(--global-palette9, #ffffff);
border-top-left-radius: 0.8px;
border-top-right-radius: 0.8px;
border-bottom-right-radius: 0.8px;
border-bottom-left-radius: 0.8px;
padding-right: var(--global-kb-spacing-sm, 1.5rem);
padding-left: var(--global-kb-spacing-sm, 1.5rem);
box-shadow: 2px 2px 5px 0px rgba(0, 0, 0, 0.2);
}

[Bytegold]

Bytegold

#291762

Hi,

I’m currently implementing a website for a customer that features two simple contact forms on their site. The site is set up using WMPL and has two languages currently: German (default) and English.

The Forms have the exact same layout and function in both Germand and English, only labels and messages should be translated and shown in the correct language.

Trying to get string translation for Advanced Forms running. Made “Kadence Forms” post type translatable in WPML config and added even the custom WMPL XML config for kadence from the github repo: *Login to see link

So far only the form title shows up when opening a form in the WPML advanced translation editor, but no field labels, messages, etc.

What is the recommended way of handling this?
Did I miss a configuration step?
Is it better to just clone the forms for each langauge and not use the WPML translation feature at all?

[Bytegold]

Bytegold

#291762

Hi,

I’m currently implementing a website for a customer that features two simple contact forms on their site. The site is set up using WMPL and has two languages currently: German (default) and English.

The Forms have the exact same layout and function in both Germand and English, only labels and messages should be translated and shown in the correct language.

Trying to get string translation for Advanced Forms running. Made “Kadence Forms” post type translatable in WPML config and added even the custom WMPL XML config for kadence from the github repo: *Login to see link

So far only the form title shows up when opening a form in the WPML advanced translation editor, but no field labels, messages, etc.

What is the recommended way of handling this?
Did I miss a configuration step?
Is it better to just clone the forms for each langauge and not use the WPML translation feature at all?

[georgehenry6672]

georgehenry6672

#291701

If your logo isn’t displaying in the header of your Kadence theme website despite appearing correctly in the customizer, try the following troubleshooting steps:

Check Theme Settings:

Go back to the Customizer and ensure that the logo is correctly set in the Site Identity section. Sometimes settings can revert, so double-check that the logo is uploaded and saved.
Clear Cache Again:

If you’re using a caching plugin (like WP Super Cache or W3 Total Cache), clear the cache again. Additionally, consider temporarily disabling the caching plugin to see if that resolves the issue.
Inspect Header Settings:

Navigate to Appearance > Customize > Header and check if there are any specific settings for logo display or header layout that might be affecting visibility.
Check for Plugin Conflicts:

Disable all plugins except for Kadence and see if the logo appears. If it does, re-enable the plugins one by one to identify if a specific plugin is causing the conflict.
Inspect CSS and Custom Code:

If you’ve added any custom CSS, ensure there are no rules hiding the logo. You can use the browser’s developer tools (right-click > Inspect) to check if the logo element is present but not visible.
Update Theme and Plugins:

Ensure that your Kadence theme and all plugins are updated to the latest versions. Outdated versions can sometimes cause issues.
Contact Support:

If none of the above solutions work, consider reaching out to Kadence support or checking their documentation/forums for additional help.
These steps should help you identify and resolve the issue with the logo not displaying on your website.

[salam.al-karadaghi]

salam.al-karadaghi

#291566

I already checked to disable all plugins; only Kadence was active. Still, I get the same error. I sent a request to my hosting contact to check the error log. I tried to add the commands described in Kadence’s instructions but could not see any error descriptions in the log file. I have two sites built with Kadence, and both behave similarly.

[salam.al-karadaghi]

salam.al-karadaghi

#291526

I have the error on both of my sites. I also purchased the Blocks Pro bundle today and could not activate it. When I paste the license key and click activate, it returns me to my dashboard without activating anything. I don’t know if the two problems are related. I contacted the host, and they promised to look into it. But reading all the complaints here, I suspect the problem is with the Kadence server again.