Search Results for 'contact'

[Ben Ritner]

Ben Ritner

#226945

Hey,
You have to use the premium theme for our premium plugin Kadence Recaptcha to add to the contact form. Is there a reason you are not wanting to use the premium theme?

Ben

[Idle Dev]

Idle Dev

#226933

I just installed the Kadence recaptcha plugin to set up recaptcha on the Kadence contact form (using Pinnacle free theme, even though I have a membership account). I’ve set the captcha to v2 ‘I am not a robot’ and added the Google API keys in the recaptcha settings admin. However there’s no ‘Theme Specific Enable Options’ section showing, so I can’t actually add the recaptcha to the contact form.

[Idle Dev]

Idle Dev

#226933

I just installed the Kadence recaptcha plugin to set up recaptcha on the Kadence contact form (using Pinnacle free theme, even though I have a membership account). I’ve set the captcha to v2 ‘I am not a robot’ and added the Google API keys in the recaptcha settings admin. However there’s no ‘Theme Specific Enable Options’ section showing, so I can’t actually add the recaptcha to the contact form.

[Kassondra]

Kassondra

#226888

I did. Deactivating the plugin fixed it. I contacted the plugin author for support.

[Ben Ritner]

Ben Ritner

#226763

@media (max-width: 990px){
    body:not(.testimonials):not(.contact) #content > .row {
        display: flex;
        flex-direction: column-reverse;
    }
}

Ben

[phil2]

phil2

#226762

Thanks Ben and Hannah,

Re: sticky cart on mobile – no thanks. Just trying to make the cart accessible when on mobile, rather than have to scroll waaaaay down to the bottom of the product list.
Re: using woocommerce_cart – thanks, didn’t know that.
Re: mini-cart – I think that’s what I’m using in the sidebar. I don’t see a way to load it as a shortcode or a block in the content. That would be a great solution.

Re: CSS solution – just the job, many thanks, Ben.

I’d like to disable the reverse on two pages. I thought the modification would look like this but it doesn’t work. Please could you help?

@media (max-width: 990px){
    #content > .row:not(body.testimonials #content > .row, body.contact #content > .row) {
        display: flex;
        flex-direction: column-reverse;
    }

Very many thanks,
Phil.

[Ben Ritner]

Ben Ritner

#226634

On all your admin pages I’m seeing:

Failed to load resource: the server responded with a status of 500 ()

You need to contact your hosting provider and talk with them to see what is causing all those errors on your server.

It’s not just size charts I tested trying to update a page and couldn’t.

Ben

[Ben Ritner]

Ben Ritner

#226632

I tried three times to make sure I copied correctly and it didn’t work, then I got a notice saying: ERROR: Access from your IP address has been blocked for security reasons. Please contact the administrator.

Did you test that login?
Ben

[Dean]

Dean

#226607

I’m trying to identify the element that I need to change to increase the font size and line height for the content on the back of Icon Flip Boxes.

I tried this, but it didn’t affect the change I needed:

.kt-flip-box-back-inner{
font-size: 24px;
line-height: 28px;
}

What is the correct code to make the change to the flip boxes that I’m wanting? Also, how do I identify the element to use in the Advanced Settings? If I could see how to identify the element, then I could contact Kadence Support less often to handle these issues. I’m using the Inspect functionality, but am having difficulty seeing which container or element I need to address.

Thanks,
Dean

(The page, if you need it, is *Login to see link (The flip box is down about half way.)

[Dean]

Dean

#226607

I’m trying to identify the element that I need to change to increase the font size and line height for the content on the back of Icon Flip Boxes.

I tried this, but it didn’t affect the change I needed:

.kt-flip-box-back-inner{
font-size: 24px;
line-height: 28px;
}

What is the correct code to make the change to the flip boxes that I’m wanting? Also, how do I identify the element to use in the Advanced Settings? If I could see how to identify the element, then I could contact Kadence Support less often to handle these issues. I’m using the Inspect functionality, but am having difficulty seeing which container or element I need to address.

Thanks,
Dean

(The page, if you need it, is *Login to see link (The flip box is down about half way.)

[Ben Ritner]

Ben Ritner

#226357

otherwise I have to redo all the articles I made with Gutenberg?

no, if the plugin doesn’t work or even if it does you should contact your host so the real issue can be solved.

previews of articles made with Gutenberg respond to the settings given in the “blog options” section, that is to leave only the image and the title.

Can you link to this I’m not sure what you mean,

Ben

[Hannah]

Hannah

#226336

Hey,
That is a server error. Have you tried contacting your host to see if they have any insight? That’s my first suggestion. Let me know how they respond!

Hannah

[Ben Ritner]

Ben Ritner

#226222

You have an issue where Gutenberg can’t load because of this error on your server:

https://universatitalia.it/wp-includes/js/dist/priority-queue.min.js?ver=1.1.0 net::ERR_ABORTED 404 (Not Found)

That file can’t be found, which usually means the server is misconfigured.

A workaround could be to install the Gutenberg plugin itself and use that which should be able to power up the editor even if your WordPress install has an issue.

But it would be worth contacting your hosting provider to see why that javascript file is showing not found when it’s part of wordpress core.

Ben

[Ben Ritner]

Ben Ritner

#226136

the server responded with a status of 403

403 is a forbidden error which means the server is preventing the ajax save, this means something on the server is not set up correctly and flipping a security block. I suspected it had to do with the script you have in your theme options > header and footer scripts. So I removed it and sure enough, the theme options work.

Meaning your server is preventing the saving of the script to your database because of some incorrect security setting.

Now because of that, I can’t save the script back into the theme options, or anywhere on your site for that matter, won’t save in a text widget. So here is the script you have have a record of it. You need to contact your host and just using a text widget in a footer widget area show the host that it won’t work, because you are using a text widget and nothing relating to a theme or plugin then they can’t try and tell you it’s a theme or plugin problem (it’s not).

<script type="text/javascript">
  jQuery(document).ready(function(){
  if (window.location.pathname.indexOf('checkout/order-received/') != -1) {
        var transId = jQuery('.order_details .order:contains("Order") strong').text().replace(/[^0-9]/g,'');
        var totVal = jQuery('.total .woocommerce-Price-amount.amount').text().replace(/[^0-9.]/g,'');
        var shipping;
        if(jQuery('th:contains("Shipping")').siblings().find('span.amount').length == 0)
        {
            shipping = 0;
        }
        else
        {
            shipping  = jQuery('th:contains("Shipping")').siblings().find('span.amount').attr("data-price");
        }
        
    ga('require', 'ecommerce');
    ga('ecommerce:addTransaction', {
      'id': transId, // Transaction ID. Required.
      'affiliation': 'albox', // Affiliation or store name.
      'revenue': parseFloat(totVal), // Grand Total.
      'shipping': shipping, // Shipping.
      'tax': 0 // Tax.
    });
    jQuery('.order_item').each(function() {
      ga('ecommerce:addItem', {
        'id': transId, // Transaction ID. Required.
        'name': jQuery(this).find('.product-name a').text(), // Product name. Required.
        'price': parseFloat(jQuery(this).find('.product-total span.amount').text().replace(/[^0-9.]/g,'')), // Unit price.
        'quantity': parseInt(jQuery(this).find('.product-quantity').text().replace(/[^0-9]/g,'')) // Quantity.
      });
    });
    ga('ecommerce:send');
  }
});

</script>

Ben

[Hannah]

Hannah

#226100

Hey,
Are you having trouble saving any of your other theme options? It could be your php max memory is being reached. I would suggest contacting your host and asking them to increase this for you.
Hope that helps!

Hannah

[dhull]

dhull

#226076

This reply has been marked as private.

[Ben Ritner]

Ben Ritner

#225944

You need to contact your hosting provider. It appears your server is sending out a cached version. I can’t find any plugin adding caching so I have to guess it is on the server level.

If you use a url that forces the server to clear cache then you get the correct page, for example: http://www.hramioann.ru/?cache

Ben

[Lillian]

Lillian

#225889

HI Ben and Hannah and team
For the maps on the home page and elsewhere, do we have to use an api that a client puts in their credit card for?
We’ve been recommending clients get their own api settings, and we know you put in your cc info and you basically get enough credits that its free.

We have a site I”ll put in a private reply, and the contact form has a map. Just want to make sure it’ snot going to disappear.

thanks!
Mark

[Lillian]

Lillian

#225889

HI Ben and Hannah and team
For the maps on the home page and elsewhere, do we have to use an api that a client puts in their credit card for?
We’ve been recommending clients get their own api settings, and we know you put in your cc info and you basically get enough credits that its free.

We have a site I”ll put in a private reply, and the contact form has a map. Just want to make sure it’ snot going to disappear.

thanks!
Mark

[Rocky]

Rocky

#225858

On my front page there is a zero in padding top and the banner is ok but in contacts if I put zero nothing.

[Hannah]

Hannah

#225789

Hey,
Which setting does this happen on? Or is it all your settings? Do you know your php memory settings? It could be those need to be increased. I would suggest contacting your host.

Hannah

[Rocky]

Rocky

#225742

Hi Hannah

I had already downloaded Kadence Blocks and activated everything but didn’t know anything about it but since you mentioned it I have been reading tutorials and there are videos to watch I will have to get through the leaning curve.

There is something that I do need help with I just can’t figure it out. My banner on my home page is the right height but the rest of the pages it is real shiny. For instance here is the Home page https://denaliwindowcleaning.com/ Now here is another page https://denaliwindowcleaning.com/contact/

I uploaded that banner in page title under “Page Header Default Background” I have “Show the page title by default” turned on. I thought that anything you do in Theme Options changed on all of your pages.

Thanks for the help in advance.
Rocky

[ekhoo.sunray]

ekhoo.sunray

#225737

I’m finding it quite confusing to try and get font colors set properly. There are many places to set font colors, and no documentation as to precisely how various settings are used.
(1) Theme Options vs. Appearance, Customize – do these set the same underlying values (to the degree that they make the same settings visible)?
(2) Basic Styling: Where do these 4 settings get used, and when are they overridden by other settings?
(3) Is there documentation of ALL the places font colors can be set, and which ones take precedence over others?
(4) I have a button in the footer colummn 4 widget area using HTML from Constant Contact. In Appearance, Widgets or Appearance, Customize, Widgets the button preview reflects the color settings used in the HTML. But what shows on the displayed page is not the same. What am I missing?

In general, it would be really helpful to me to have more documentation of the meaning/effect of the settings available with the theme, perhaps organized by effect – something like: * for font sizes, go to xxx; for font colors go to xxx, yyy, zzz; for background colors go to xxx, etc.

[ekhoo.sunray]

ekhoo.sunray

#225737

I’m finding it quite confusing to try and get font colors set properly. There are many places to set font colors, and no documentation as to precisely how various settings are used.
(1) Theme Options vs. Appearance, Customize – do these set the same underlying values (to the degree that they make the same settings visible)?
(2) Basic Styling: Where do these 4 settings get used, and when are they overridden by other settings?
(3) Is there documentation of ALL the places font colors can be set, and which ones take precedence over others?
(4) I have a button in the footer colummn 4 widget area using HTML from Constant Contact. In Appearance, Widgets or Appearance, Customize, Widgets the button preview reflects the color settings used in the HTML. But what shows on the displayed page is not the same. What am I missing?

In general, it would be really helpful to me to have more documentation of the meaning/effect of the settings available with the theme, perhaps organized by effect – something like: * for font sizes, go to xxx; for font colors go to xxx, yyy, zzz; for background colors go to xxx, etc.