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Kadence Theme | Kadence Blocks | Starter Templates | WooCommerce Email Designer | Ascend | Virtue | Pinnacle
Search Results for 'contact'
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Search Results
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In forum: Ascend Theme
In reply to: Cannot validate API Key
Hey,
I suggest you contact your hosting provider to have them confirm that curl is enabled and that they are not blocking external requests.Ben
In forum: Virtue ThemeThis reply has been marked as private.In forum: Virtue ThemeHi
I realize that the “contactform7” forms on one of my sites do not work with microsoft Edge. When I click on send, the forms are empty: nothing happens, there is no error message.
I updated the theme, wordpress and all the extensions but nothing has changed. I tried to change the theme, and here the form works with microsoft edge.
Another problem, under internet explorer and microsoft edge, some images of the site do not appear ….Can you tell me what the problem is?
In forum: Virtue ThemeHello,
The question has once been asked on the Ascend forum but no solution was given.
My question is can I put multiple email addresses on the KD Contact Form ?Thanks.
Best regards.
GerardIn forum: Virtue ThemeIn reply to: Google Search Issues
That is a shopify page, it’s not even created with WordPress. I think you would want to contact shopify.
Ben
In forum: Virtue ThemeIn reply to: I’m locked out of my wp admin
I Eugene,
I would suggest contacting your host and asking them to do a backup for you so you can regain access to your admin. It looks like you’re using a pretty old version of the theme. Is there a reason you haven’t updated? You can download the latest version from here: https://www.kadencewp.com/my-account/my-api-downloads/ It’s likely that uploading alone will resolve this.Hannah
In forum: Membership ForumsIn reply to: reCAPTCHA prevents form submission
Hey,
If you are going to use a plugin that prevents reCAPTCHA unless cookies are accepted, then you will want hide the contact form conditionally. Or add an overlay that says you must allow cookies before you can use this form.Ben
In forum: Virtue ThemeIn reply to: Error Message
Hey,
I have contacted Chamber Dashboard and they have told me that it is not them.
That seems odd to say, the log clearly shows it’s coming from their plugin?
Where are you seeing an error on your site? Is there something that you can do to trigger this?
Ben
In forum: Membership ForumsIn reply to: Issues with Pro Kadence Blocks for Gutenber
Thanks Ben I’ll try to contact them and see what they say about it
In forum: Virtue ThemeTopic: Error Message
Hi,
I am receiving the following error message from WordPress:
Howdy!Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Chamber Dashboard Business Directory.
First, visit your website (*Login to see link and check for any visible issues. Next, visit the page where the error was caught (*Login to see link and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.3.2
Current theme: Virtue – Premium (version 4.9.18)
Current plugin: Chamber Dashboard Business Directory (version 3.1.8)
PHP version 7.0.33Error Details
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An error of type E_RECOVERABLE_ERROR was caused in line 195 of the file /home/signalhi/public_html/wp-content/plugins/chamber-dashboard-business-directory/wpalchemy/MediaAccess.php. Error message: Object of class WP_Error could not be converted to stringI have contacted Chamber Dashboard and they have told me that it is not them.
I would appreciate any help you can give. Thanks
In forum: Membership ForumsIn reply to: Issues with Pro Kadence Blocks for Gutenber
Hey,
I suggest you contact your hosting support, ask them to see what’s showing in the PHP error logs, and sending back the broken JSON response when trying to save svgs through the rest API. The log notes should be able to point to what is misconfigured on that website. It’s possible it’s something in your htaccess file.None of that I can troubleshoot for you because it’s all server related, and I don’t have access there. So that is why I’m asking you to contact your hosting provider. They have access, so they should be able to see the error logs and determine the issue.
Ben
In forum: Membership ForumsIn reply to: reCAPTCHA prevents form submission
Hi Ben,
it’s enabled now. Please let me know when you’re done so I can disable it again. Don’t want to lose any potential contacts.
Thanks
SaschaIn forum: Ascend ThemeIn reply to: Contact form 7 problem
I found the problem, contact form7 does not work yet with the PHP 7.4 version.
I had to go back to the PHP 7.3 version and it works again!In forum: Membership ForumsIn reply to: reCAPTCHA prevents form submission
Hi Hannah,
The form is located at https://indeedly.io/contact-us/ – note that reCAPTCHA is disabled currently.
Thanks
SaschaIn forum: Membership ForumsHi,
we’ve had a Kadence form block on our contact page for a while and it always worked. Until now. We got reports today that when users hit the form submit button on the page, the form simply reloads, nothing happening. When I disable the reCAPTCHA option of the form, it starts working again. Re-enabling captcha and it stops working. So clearly an issue with reCAPTCHA. I am guessing a bug might have been introduced in the recent plugin update?
Thanks
SaschaIn forum: Ascend ThemeThis reply has been marked as private.In forum: Virtue ThemeIn reply to: Slider
Hey,
That likly means your server is blocking the upload. I suggest contacting your host and checking the error logs. You can also send me a login and I can take a look, I may be able to give you something more specific to ask your host to change.Ben
In forum: Ascend ThemeIn reply to: Ascend Checkout Issue
I would guess it’s your payment gateway. The error logs are never complete and an endless spinner means it’s stalling so not able to fishing, error and write into the logs.
I suggest you either contact your payment gateway plugin or run some tests using a different payment gateway.
It could also be related to your server in that it’s not allowing you to communicate with the gateway servers.
Anyway for clarification Ascend doesn’t edit or change how woocommerce checkout works.
Ben
In forum: Membership ForumsIn reply to: Kadence Blocks Pro: Huge issue with icons
Hey,
That error shows you have something on your site running your content through a filter and changing code. It’s likely outdated because it’s changing SVG attributes which have a capital letter in your content.https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/viewBox
I suggest you deactivate plugins, if that doesn’t resolve then you will need to contact your hosting provider.
Ben
In forum: Virtue ThemeI was integrating some HTML from Flipcause.com and found the page could not load. I contacted Flipcause and they tracked it down to a problem in Bootstrap.
They claim the version of JaveScript used by Bootstrap needs to be upgraded to higher than version 1.9.1.
The page with the Flipcause HTML code is *Login to see link
Hi Martin,
Pleasure speaking with you a moment ago. As discussed, the Bootstrap JavaScript version needs to be updated inside your WordPress account to resolve the loading issue of the Flipcause integration. It should be updated higher than version 1.9.1.
Please confirm with us once that has been updated which should resolve the loading issue for you. Let us know if you have any questions.
Thank you,
Sam & Team Phoenix
Flipcause
