Search Results for 'contact'

[Chris]

Chris

#239345

Hi guys, I’m trying to download the Pinnacle theme from the Downloads area in my Account and I get a message saying “There was an error creating the download link, please contact support”
Can you please help with this? (all other downloads seem fine)

Many thanks
Chris

[Chris]

Chris

#239345

Hi guys, I’m trying to download the Pinnacle theme from the Downloads area in my Account and I get a message saying “There was an error creating the download link, please contact support”
Can you please help with this? (all other downloads seem fine)

Many thanks
Chris

[Ben Ritner]

Ben Ritner

#239251

I contacted WooCommerce for support and they said this is controlled by the theme.

That is simply not true so I assume they didn’t understand what you were asking. I don’t have the code for that plugin but I can certainly tell you that a theme doesn’t set where it’s supposed to output. That would be within the plugin itself, and to change it would require overriding code in the plugin.

A simple test you can do is activate another theme, it will show in the same place regardless of the theme because it’s the plugin that is hooking into the page before the add to cart button.

Ben

[Hannah]

Hannah

#239240

Are you clearing your cache after making these changes? Have you tried contacting your host to see if they have any insight?

Hannah

[Kassondra]

Kassondra

#239226

I’m using Kadence WooCommerce Elementor Pro to make my layout and trying to figure out how to move some messages generated by the Automattic WooCommerce Points and Rewards plugin. It appears that the messages are being hooked in before Add to Cart but after the variation dropdown. I contacted WooCommerce for support and they said this is controlled by the theme.

The specific messages that I am trying to move are “Single Product Page Message” and “Variable Product Page Message” and I’d love to move them to different places. I want to move “Variable Product Page Message” beneath the short description and “Single Product Page Message” beneath the Add to Cart button.

I have added a related question in a separate post: *Login to see link

• This topic was modified 6 years, 6 months ago by Kassondra.

[Kassondra]

Kassondra

#239226

I’m using Kadence WooCommerce Elementor Pro to make my layout and trying to figure out how to move some messages generated by the Automattic WooCommerce Points and Rewards plugin. It appears that the messages are being hooked in before Add to Cart but after the variation dropdown. I contacted WooCommerce for support and they said this is controlled by the theme.

The specific messages that I am trying to move are “Single Product Page Message” and “Variable Product Page Message” and I’d love to move them to different places. I want to move “Variable Product Page Message” beneath the short description and “Single Product Page Message” beneath the Add to Cart button.

I have added a related question in a separate post: *Login to see link

• This topic was modified 6 years, 6 months ago by Kassondra.

[Stump]

Stump

#239217

Hi Ben,

thanks for your prompt reply, work as expected, except translation English/French of the text after the button “please check to consent to our”
I have the same issue on contact form.
I am using Polylang but on the string translation menu, no string related to confidentiality.
I also tried to update “Contact Form Consent Label” in theme options > language but in that case the link to the confidentiality Policy disapear in both languages

Will appreciate your help.
Thanks in advance
Pascal

[Becky]

Becky

#239140

Hi There! I had this problem this morning and it was resolved when I deactivated plugin “Constant Contact Forms by MailMunch”. Hope this helps someone!

[Jonathan Zvonko]

Jonathan Zvonko

#239085

This reply has been marked as private.

[Jonathan Zvonko]

Jonathan Zvonko

#239077

Hello Hannah,

I’m confused because I have tried clearing cache and tried from Firefox, google chrome and chromium and more on my phone as well and still have the same issue on my end? Also I have disabled the plugin as you have suggested, and it turns out that it makes the front page widgets not work as well as other issues.

Note: if i use the search from the menu, in spite of it saying no posts were found, it accurately gives the about and contact search results but clicking on them yields the same page with no post found!

• This reply was modified 6 years, 6 months ago by Jonathan Zvonko.
• This reply was modified 6 years, 6 months ago by Jonathan Zvonko.
• This reply was modified 6 years, 6 months ago by Jonathan Zvonko. Reason: clarification

[Ben Ritner]

Ben Ritner

#239021

It’s likely something on your server if you don’t have a plugin causing this, you would need to contact your hosting provider.

Ben

[Georgina]

Georgina

#238977

Hi Hannah,

I think I know the problem. It could be the widget in the menu.

I change the header layout to another one, and that fixed the problem. But I need the contact details along with the book now button on the header.

Is there another way to do that? Could it be the layout builder widget?

[Sam Barraclough]

Sam Barraclough

#238903

This reply has been marked as private.

[Hannah]

Hannah

#238856

I’m experiencing this now. Have you tried contacting get response about this to see if they have any insight?

Hannah

[Sam Barraclough]

Sam Barraclough

#238831

Hi Hannah, thanks for getting back so quickly.

Using a Kadence row layout (is there another block which is better?)

As you can see on the link I am using black for ‘color’ and white for ‘2nd color’ – What Im trying is for the white to be transparent

https://5aside.com/contact-4/

Cheers, again, Sam

[Andy Jones]

Andy Jones

#238744

Hello Ben and all at Kadence support team. A quick update, I have been trying to get the hosting company (easily.uk) to look into this issue and whilst they have said they are looking into it I have not received anything concrete from them in the past 48 hours. I have sent them everything they need to access the back end of the wordpress installation and etc.

I am not sure if they are dragging their heals or unable to resolve it. Its all a bit disheartening as I was excited about using the new theme but its been a week now and I’m no closer to resolving it. Do you have any further advice?

Yours Andy

PS my last communication from them below

Hi Andy,

Thank you for contacting Easily support.

We have received the additional information regarding ticket number 5010891. We have updated your ticket for further troubleshooting. Our Tier 3 team will continue investigating the issue. We will contact you within 24-48 hours with an update or resolution to your ticket.

If you have additional questions or further information regarding your ticket, please do not hesitate to contact us and we will be glad to assist you. Thank you for your patience while we resolve this issue.

Please let us know if we can be of further assistance.

Regards,

Andrew H.
Technical Support Specialist
easily.uk

[Ben Ritner]

Ben Ritner

#238657

If you look in the console it says your api key is not set up for the page.

Google Maps JavaScript API error: RefererNotAllowedMapError
https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error
Your site URL to be authorized: https://www.amac-org.com/about/contact-us/

Can you check that?

[Hannah]

Hannah

#238646

Since you’re not using the contact template form on your page, try setting the page template to default. Does that make a difference?

Hannah

[Erik]

Erik

#238538

Why is my google map not displaying? Site

• This topic was modified 6 years, 7 months ago by Erik.

[Erik]

Erik

#238538

Why is my google map not displaying? Site

• This topic was modified 6 years, 7 months ago by Erik.

[Andy Jones]

Andy Jones

#238528

Hi Ben, I can’t thank you enough for the advice.I have already contacted them and am awaiting a response. I will add your latest advice as I’m sure it will be of great assistance to them in hunting down a solution to this odd problem. I will keep you informed of what results as it may be useful for you to now in case you should ever come across a similar issue.

Thanks for being so patient when dealing with my ineptitude of such things.

Kindest regards Andy

[Andy Jones]

Andy Jones

#238525

No sorry I didn’t do that. Would it be best if I contacted the hosting and showed them the warning message about the curl module?

[Ben Ritner]

Ben Ritner

#238524

Had you contacted them first when the warning came up to “Make sure your host servers php version has the curl module installed and enabled”