Search Results for 'contact'

[Rob]

Rob

#230420

Thanks Ben.
I contacted the hosting provider with your info. After initial discussions and a couple of follow ups the issue disappeared. No info though what their technical team fixed.
Regards

[Tomasz]

Tomasz

#230413

Hi Ben,
I have a similar problem as described in this post. Also, get the “There was a problem with your action. Please try again or reload the page.” when I try to make changes in theme settings. Specifically I tried to change the Contact Form Email in Misc Settings. I followed up by trying to change other settings (added a space in Advanced settings just to see if I could make a change there). Also received this error.

Background: I am in the process of moving my website from one host to Google Cloud Platform using Bitnami WordPress stack. I am searching Bitnami documentation for a solution for this but can’t find it. Wondering if other customers had similar issues and if you found a way to resolving this.

Please let me know.

[Connie]

Connie

#230112

Hello,

After an update of WP all my content was reverted out of Page Builder and the code was changed in such as way that I cannot put it back into Page Builder and have it format correctly. I have contacted Site Origin already and they have advised me to contact you for help (see bottom of email for details).

One of the other main problems is that all my accordions break whenever any content is changed. Site Origin even rebuilt a test page, but then I pointed out that editing that page once again broke their buttons.

I’m trying to find out what will be easiest at this point to fix all the multiple pages on my website? Seems like I may need to do a full re-build. *Login to see link

Here is a page with the accordions broken because an admin recently tried to update some content: *Login to see link
This page is one where I disabled the accordion so at least we can see the content, but they are all now open: *Login to see link

Please advise. Here is the last message from Site Origin:

Hi Connie, I’ve had everyone here at SiteOrigin looking at this and we’re at a loss. What we can say is that our new page, Classes Test, is functioning normally. Revisions work and we can revert to Editor and then restore into Page Builder. Your existing pages are missing widget shortcodes that allow this functionality (moving from Text tab to Page Builder). We introduced this in 2017, it’s unclear why recent saves, say 11 months ago, didn’t introduce this functionality into your Page Builder source code. On my local computer, I’ve restored to a version of Page Builder from 2016, even then revisions work as expected. We tried restoring page revisions on some of your pages, the issue persists. At the moment, we don’t know of a method to resolve the problem on the pages reverted out of Page Builder. I’m really sorry for the hassle this has caused. If I can send you a complimentary copy of SiteOrigin Premium, please email me on [email protected]. New pages appear to be functioning normally for what that’s worth. For the future, you could consider a backup plugin. *Login to see link doesn’t have scheduled backups but it is handy for the occasional manual snapshot. I’m here for any questions you may have moving forward.

(but their test page actually isn’t working – the buttons are broken: *Login to see link

Thank you!

Connie

[Connie]

Connie

#230112

Hello,

After an update of WP all my content was reverted out of Page Builder and the code was changed in such as way that I cannot put it back into Page Builder and have it format correctly. I have contacted Site Origin already and they have advised me to contact you for help (see bottom of email for details).

One of the other main problems is that all my accordions break whenever any content is changed. Site Origin even rebuilt a test page, but then I pointed out that editing that page once again broke their buttons.

I’m trying to find out what will be easiest at this point to fix all the multiple pages on my website? Seems like I may need to do a full re-build. *Login to see link

Here is a page with the accordions broken because an admin recently tried to update some content: *Login to see link
This page is one where I disabled the accordion so at least we can see the content, but they are all now open: *Login to see link

Please advise. Here is the last message from Site Origin:

Hi Connie, I’ve had everyone here at SiteOrigin looking at this and we’re at a loss. What we can say is that our new page, Classes Test, is functioning normally. Revisions work and we can revert to Editor and then restore into Page Builder. Your existing pages are missing widget shortcodes that allow this functionality (moving from Text tab to Page Builder). We introduced this in 2017, it’s unclear why recent saves, say 11 months ago, didn’t introduce this functionality into your Page Builder source code. On my local computer, I’ve restored to a version of Page Builder from 2016, even then revisions work as expected. We tried restoring page revisions on some of your pages, the issue persists. At the moment, we don’t know of a method to resolve the problem on the pages reverted out of Page Builder. I’m really sorry for the hassle this has caused. If I can send you a complimentary copy of SiteOrigin Premium, please email me on [email protected]. New pages appear to be functioning normally for what that’s worth. For the future, you could consider a backup plugin. *Login to see link doesn’t have scheduled backups but it is handy for the occasional manual snapshot. I’m here for any questions you may have moving forward.

(but their test page actually isn’t working – the buttons are broken: *Login to see link

Thank you!

Connie

[Sebastien]

Sebastien

#230070

Hello,
i contact you because i some error with :

JQMIGRATE: Migrate is installed, version 1.4.1

(index):545 Uncaught TypeError: jQuery(…).magnificPopupAU is not a function
at HTMLDocument.<anonymous> ((index):545)
at c (jquery.min.js:3)
at Object.fireWith [as resolveWith] (jquery.min.js:3)
at Function.ready (jquery.min.js:3)
at HTMLDocument.H (jquery.min.js:3)
(anonymous) @ (index):545
c @ jquery.min.js:3
fireWith @ jquery.min.js:3
ready @ jquery.min.js:3
H @ jquery.min.js:3

(index):599 Uncaught TypeError: Cannot read property ‘top’ of undefined
at HTMLDocument.<anonymous> ((index):599)
at HTMLDocument.dispatch (jquery.min.js:2)
at HTMLDocument.v.handle (jquery.min.js:2)
(anonymous) @ (index):599
dispatch @ jquery.min.js:2
v.handle @ jquery.min.js:2
VM882:140 DomDistiller debug level: 0

357(index):599 Uncaught TypeError: Cannot read property ‘top’ of undefined
at HTMLDocument.<anonymous> ((index):599)
at HTMLDocument.dispatch (jquery.min.js:2)
at HTMLDocument.v.handle (jquery.min.js:2)
(anonymous) @ (index):599
dispatch @ jquery.min.js:2
v.handle @ jquery.min.js:2

I use a child theme. but i have the same trouble in the mother theme.
thanks a lot

[Sebastien]

Sebastien

#230070

Hello,
i contact you because i some error with :

JQMIGRATE: Migrate is installed, version 1.4.1

(index):545 Uncaught TypeError: jQuery(…).magnificPopupAU is not a function
at HTMLDocument.<anonymous> ((index):545)
at c (jquery.min.js:3)
at Object.fireWith [as resolveWith] (jquery.min.js:3)
at Function.ready (jquery.min.js:3)
at HTMLDocument.H (jquery.min.js:3)
(anonymous) @ (index):545
c @ jquery.min.js:3
fireWith @ jquery.min.js:3
ready @ jquery.min.js:3
H @ jquery.min.js:3

(index):599 Uncaught TypeError: Cannot read property ‘top’ of undefined
at HTMLDocument.<anonymous> ((index):599)
at HTMLDocument.dispatch (jquery.min.js:2)
at HTMLDocument.v.handle (jquery.min.js:2)
(anonymous) @ (index):599
dispatch @ jquery.min.js:2
v.handle @ jquery.min.js:2
VM882:140 DomDistiller debug level: 0

357(index):599 Uncaught TypeError: Cannot read property ‘top’ of undefined
at HTMLDocument.<anonymous> ((index):599)
at HTMLDocument.dispatch (jquery.min.js:2)
at HTMLDocument.v.handle (jquery.min.js:2)
(anonymous) @ (index):599
dispatch @ jquery.min.js:2
v.handle @ jquery.min.js:2

I use a child theme. but i have the same trouble in the mother theme.
thanks a lot

[Nicola Crossley]

Nicola Crossley

#229953

Hello,

No that didn’t work – it just changed the | bit in between menu items.
So…when I go to the individual pages the menu is solid see this page: http://crossleywebsites.co.uk/thefoothut/contact-us/
But it’s the homepage…..I’ve tried messing with header options, home header, transparent header….

The other thing is another site I have:
https://crossleyrunners.club

IS doing what I want – transparent, then solid menu bar when scrolled….and I compared the settings and the only thing that’s different is that with CART the header settings are different – this one is 3rd down (menu middle logo left) and the foot hut one is 5th down with logo middle menu under…

SO what’s different about these two?

Many thanks
NIc

[David]

David

#229665

Hi,
For some time now it has been taking a long time for updates to posts and pages to save. Sometimes it seems to timeout and hang after 2-3 minutes and the only way to sort it is to refresh the page and lose the changes made. This seems to be a backend problem only.

I have changed browsers, computers and internet source but with no improvement. I have also tried reducing the number of Plugins without any noticable change.

I have recently discussed with my host, Bluehost, who have checked for problems, found none, and suggested my theme (Ascend Premium) may be responsible, hence my contacting you to see what your thoughts were on the possibility that there may be something in their suggestion.

David

[David]

David

#229665

Hi,
For some time now it has been taking a long time for updates to posts and pages to save. Sometimes it seems to timeout and hang after 2-3 minutes and the only way to sort it is to refresh the page and lose the changes made. This seems to be a backend problem only.

I have changed browsers, computers and internet source but with no improvement. I have also tried reducing the number of Plugins without any noticable change.

I have recently discussed with my host, Bluehost, who have checked for problems, found none, and suggested my theme (Ascend Premium) may be responsible, hence my contacting you to see what your thoughts were on the possibility that there may be something in their suggestion.

David

[Ben Ritner]

Ben Ritner

#229535

Hey,
You need to contact your hosting provider and ask them to look in your error logs. That will give you enough details for me to guess at the issue.

Ben

[Mike]

Mike

#229450

I’ve been wrestling with this for a few days, but can’t get it looking just right on both my ginormous 24″ monitor and my laptop screen and I know my client has both. In the header I’m using, in order, a logo that’s 400 pixels wide, a header widget with the hours, and a second header widget with the address and contact info. I probably don’t want them divided 1/3 each, but would like them balanced proportionately AND to span the entire header area if possible. I can’t seem to make that happen.

Here’s the SITE.

Here’s the CSS I have in place at the current time, although I’m wondering if I should start at square 1 at this point.

@media (min-width: 1200px) {
.kad-right-header.kt-header-flex-item {
width: 55%;
}
.kt-header-extras li.menu-widget-area-kt {
padding-right: 25px;
padding-left: 25px;
}
.image_menu_item_link .image_menu_message {
padding-bottom: 30px;
}
.kad-center-header.kt-header-flex-item {
display; none;
}
.kad-header-flex {
-webkit-justify-content: center;
-ms-justify-content: center;
justify-content: center;
}

@media (min-width: 1250px) {
.container {
min-width: 1250px;
}
}

As always, I greatly appreciate any help you can provide. This is something I’ve wanted to do before so it would be nice to have this technique in my back pocket as I’m sure I’ll want to do it again.

[Mike]

Mike

#229450

I’ve been wrestling with this for a few days, but can’t get it looking just right on both my ginormous 24″ monitor and my laptop screen and I know my client has both. In the header I’m using, in order, a logo that’s 400 pixels wide, a header widget with the hours, and a second header widget with the address and contact info. I probably don’t want them divided 1/3 each, but would like them balanced proportionately AND to span the entire header area if possible. I can’t seem to make that happen.

Here’s the SITE.

Here’s the CSS I have in place at the current time, although I’m wondering if I should start at square 1 at this point.

@media (min-width: 1200px) {
.kad-right-header.kt-header-flex-item {
width: 55%;
}
.kt-header-extras li.menu-widget-area-kt {
padding-right: 25px;
padding-left: 25px;
}
.image_menu_item_link .image_menu_message {
padding-bottom: 30px;
}
.kad-center-header.kt-header-flex-item {
display; none;
}
.kad-header-flex {
-webkit-justify-content: center;
-ms-justify-content: center;
justify-content: center;
}

@media (min-width: 1250px) {
.container {
min-width: 1250px;
}
}

As always, I greatly appreciate any help you can provide. This is something I’ve wanted to do before so it would be nice to have this technique in my back pocket as I’m sure I’ll want to do it again.

[Sergio]

Sergio

#229400

ok, thank you, Ben and Hannah
i will contact them again (they already said everything was fine in their side)
i am not closing this line until they give us an answer or solution
but thank you very much for you attention and service
i will tell you what they say very soon

[Ben Ritner]

Ben Ritner

#229381

Well, you shouldn’t add one before you find out what is caching on your site. I suggest you contact your hosting provider and find out if they are adding their own caching, and if you need to add your own what they recommend.

Ben

[Ben Ritner]

Ben Ritner

#229378

Hey,
Sorry to hear it didn’t work out for you, I can issue a refund for your account, let me know if I can help further.

Also any specifics you want to share that you didn’t like I would be happy to hear. Looks like your using a few of our plugins so any feedback on those is appreciated!

Just FYI, you can always use the form here: https://www.kadencewp.com/contact-us/ Or the email: [email protected] which is referenced here under refunds: https://www.kadencewp.com/frequently-asked-questions/

Ben

[Brittany-Avenue16]

Brittany-Avenue16

#229376

Hi there. I don’t know that this is the proper place to address this. I did search but couldn’t find anywhere to really contact you guys in regards to a refund.

I decided to take the plug to the premium but find it hard to really use. The free versions was easier for me to use. Maybe it’s a lack of knowledge on my end, I’m not sure. I do consider myself an intermediate user of WP and can generally figure things out on my own or following tutorials. At this point it’s a waist of my money to pay for something I’m not going to use.

The themes are beautiful, don’t get me wrong. They’re fabulous. The pro versions just feels to be too much to figure out.

Thank you, for your consideration.

[Brittany-Avenue16]

Brittany-Avenue16

#229376

Hi there. I don’t know that this is the proper place to address this. I did search but couldn’t find anywhere to really contact you guys in regards to a refund.

I decided to take the plug to the premium but find it hard to really use. The free versions was easier for me to use. Maybe it’s a lack of knowledge on my end, I’m not sure. I do consider myself an intermediate user of WP and can generally figure things out on my own or following tutorials. At this point it’s a waist of my money to pay for something I’m not going to use.

The themes are beautiful, don’t get me wrong. They’re fabulous. The pro versions just feels to be too much to figure out.

Thank you, for your consideration.

[Hannah]

Hannah

#229320

Hi Janice,
You can edit that from your Contact edit page. When you go to edit a page builder row, open the Design tab and you can change the background image there.
Hope that helps!

Hannah

[Janice Hamrick]

Janice Hamrick

#229278

Hi
I imported the demo content and got the contact form working, but I can’t figure out how to change the image of the notepad/coffee/croissant. Can you tell me where that’s located. Here’s the page I’m working on *Login to see link
Thanks,
Janice

[Janice Hamrick]

Janice Hamrick

#229278

Hi
I imported the demo content and got the contact form working, but I can’t figure out how to change the image of the notepad/coffee/croissant. Can you tell me where that’s located. Here’s the page I’m working on *Login to see link
Thanks,
Janice

[Ben Ritner]

Ben Ritner

#229214

Hey,
Those are all issues with your host. I suggest contacting them to ask if there is another caching plugin they suggest based on the server settings they have set up.

Ben

[tanya100]

tanya100

#229204

Hi, at present both French and English versions of the main text and all photos have disappeared on most of the pages, for example, Homepage, About / La praticienne, every type of massage, all the comments in the accordion, all the FAQs… the only pages that seem intact are Prices and Contact.

I’ll get on with re-activating the plugins I deactivated to see if that helps at all.

Tanya

[tanya100]

tanya100

#229197

Hi Hannah, I have a, Updraft backup from 21 June already, and have not made major changes since then, so I’d rather skip the contacting the host as they will take ages to get back to me. Will that be okay, to rely on the 21 June backup?

For the plugins, please can you confirm the process as I’ve not done this before. Do you mean to deactivate one, purge caches, try “Visit Site”, then reactivate it before moving to the next one? Or do you mean I should deactivate one plugin after another until I have none activated, and if that doesn’t help then come back to you?

Please confirm and I’ll get onto it.

Thanks, Tanya

[Hannah]

Hannah

#229195

Hi Tanya,
Sorry to hear this. Since you are currently unable to access your site my first suggestion would be to contact your host and ask if they can back up for you. Then I would recommend deactivating your plugins one by one to test if any are conflicting. Let me know if there’s no change!

Hannah

[Ben Ritner]

Ben Ritner

#228767

You are only adding a “Dokan: Store Contact Form” widget into your primary sidebar. That widget is designed to not show on pages other than an individual seller store page. You just need to and a different widget one that is designed to either show all the time or to show on your shop page.

The reason you do not see the sidebar on the product pages is because of your tab plugin, you are adding the cart as a tab but it’s not resetting the post after the tab so it makes WordPress think you are on the cart page. Since your cart page doesn’t have a sidebar it then doesn’t load the sidebar.

I don’t suggest you load the cart as a tab, I really don’t suggest you do that given that your plugin isn’t clearing and resetting the post after.

Ben

[Hannah]

Hannah

#228535

Can you tell me what’s in your error logs? Have you tried contacting your host to see what insight they have?

Hannah